Covid19: Swiss refunds after cancellation
Apr 7, 2020, 1:27 pm
#226
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
I have a points ticket issued by United (after I transferred Chase UR points to United) for travel on Swiss, for which I have both United and Swiss PNRs. Am I correct that I would contact United if (when) I want to cancel? If so, does this mean that none of the Swiss shenanigans need concern me?
More information. The ticket is for travel from Europe to USA in September. Although I cannot find the information on United's web site, I have email from United saying that "We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020." This sounds like I can cancel any time through July and get all the MileagePlus points, but not the UR points, back at no cost. Am I understanding all this correctly?
Thank you for helping this airline points novice.
More information. The ticket is for travel from Europe to USA in September. Although I cannot find the information on United's web site, I have email from United saying that "We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020." This sounds like I can cancel any time through July and get all the MileagePlus points, but not the UR points, back at no cost. Am I understanding all this correctly?
Thank you for helping this airline points novice.
Apr 8, 2020, 12:31 pm
#229
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
FWIW, it seems that LX / LH's stance (or at least attitude) has shifted in the past few days. Both are now very clear in telling me that I'm eligible for a refund and only need the OTA (Expedia) to initiate the refund request. They even said they would put something in my file so Expedia would have no doubt when I called.
Spoke to Expedia today, who indeed confirmed the note in my file and immediately initiated the refund request. Of course, they said it might take 30-60 days, but it's progress from the runaround LX / LH was giving me earlier.
Spoke to Expedia today, who indeed confirmed the note in my file and immediately initiated the refund request. Of course, they said it might take 30-60 days, but it's progress from the runaround LX / LH was giving me earlier.
I have one intra-Europe itinerary departs on May 6th, booked with Chase ultimate reward pts, so the tickets were paid by Chase Reward (OTA). LX refused to talk to me on this a few weeks ago. Flights still intact despite LX zeroed out all flights up to May 5th!
Apr 8, 2020, 1:24 pm
#230
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
What was the nature of the ticket? Was LX canceled the flight? Or the flight was within the travel waiver period, i.e. travel date by Apr 30?
I have one intra-Europe itinerary departs on May 6th, booked with Chase ultimate reward pts, so the tickets were paid by Chase Reward (OTA). LX refused to talk to me on this a few weeks ago. Flights still intact despite LX zeroed out all flights up to May 5th!
I have one intra-Europe itinerary departs on May 6th, booked with Chase ultimate reward pts, so the tickets were paid by Chase Reward (OTA). LX refused to talk to me on this a few weeks ago. Flights still intact despite LX zeroed out all flights up to May 5th!
I haven't received the money by any means (nor am I expecting it anytime soon). But at least LX appears to be no longer trying to avoid directly addressing the refund eligibility question.
Apr 8, 2020, 1:40 pm
#231
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
Obviously, a voucher (if issued right away) might be more helpful than a refund that only comes in 2 months, depending whether you have plans with the airline or not...
Apr 8, 2020, 3:47 pm
#232
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Apr 9, 2020, 11:26 pm
#233
Join Date: Oct 2015
Location: ZRH
Posts: 28
Same here. I booked directly with Swiss. Flight cancelled, called to ask for refund and the guy never refused to that, he cancelled the booking and I got the cancellation mail, but no money back after a week. I’ve initiated chargeback with Visa, let’s see how it goes.
Cheers
Cheers
Apr 10, 2020, 3:15 am
#234
Join Date: Jan 2010
Posts: 7,464
I have just spent my Easter Friday morning filing 4 chargebacks for LX reservations. It is some pile of paperwork (yes, Swiss institutions/companies love a bit of paper in 2020!) that will be posted on Tuesday morning. The credit card agent I spoke to said he had dealt with many clients issuing chargebacks for LX reservations - it appears LX are just making their lives more difficult at this time.
For those holding off waiting for refunds from LH/LX for months on end, I have no idea why you don’t just use chargebacks? I have given LX 7 workings days to respond/issue refund - on day 8 the chargeback is filed. Simple
For those holding off waiting for refunds from LH/LX for months on end, I have no idea why you don’t just use chargebacks? I have given LX 7 workings days to respond/issue refund - on day 8 the chargeback is filed. Simple
Apr 14, 2020, 2:53 pm
#236
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Filed it online? Same effect as filed it with a letter written on paper.
For US-issued credit cards, almost all banks have online option to file dispute and there are even categorized reasons / nature of the dispute, full amount or partial amount... some banks can even let you upload docs to support your dispute.
Apr 15, 2020, 2:50 am
#237
Join Date: May 2013
Programs: PC(QR), IB, CX Marco Polo, SAA Voyager
Posts: 220
We recently wrote to say that we cancelled our ticket ZRH-ALC (Alicante), the flight is due in 3 days' time. Received the email of cancellation. Called Swiss today and the consultant said that our information had been sent to the appropriate team for `processing' and was unable to give us an indication of how long it would take for the refund to reach us.
Apr 17, 2020, 8:00 am
#239
Join Date: Oct 2015
Location: ZRH
Posts: 28
Same here. I booked directly with Swiss. Flight cancelled, called to ask for refund and the guy never refused to that, he cancelled the booking and I got the cancellation mail, but no money back after a week. I’ve initiated chargeback with Visa, let’s see how it goes.
Cheers
Cheers
Apr 17, 2020, 10:40 am
#240
Join Date: Feb 2019
Posts: 14