Unable to access reservation? (United Award)
Feb 24, 2020, 12:51 pm
#1
Suspended
Original Poster
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Unable to access reservation? (United Award)
Booked a United Award on Swiss and attempted to access the reservation on the Swiss website to select seats. System responded that they could not locate my reservation even though I have a record locator and ticket number. Website told me to call.
Decided to try the Lufthansa website instead and had no problem locating the reservation there and select seats.
Is this just a bug on the Swiss website or is something terribly wrong and should I be concerned?
Decided to try the Lufthansa website instead and had no problem locating the reservation there and select seats.
Is this just a bug on the Swiss website or is something terribly wrong and should I be concerned?
Feb 24, 2020, 3:27 pm
#4
Join Date: Aug 2016
Location: LA
Programs: Perennial Free Agent
Posts: 270
Feb 24, 2020, 4:17 pm
#5
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Original Poster
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Feb 24, 2020, 4:23 pm
#7
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,754
Last
PNR
The little question mark on the manage booking page does tell the user to enter their given and middle names. LH's method of only checking the last name works even better though.
