Swiss in Miami [MIA]: experience
Sep 26, 2019, 10:07 am
#1
Original Poster
Join Date: Feb 2016
Location: ZRH
Programs: MM FTL
Posts: 39
Swiss in Miami [MIA]: experience
3 years ago I was in the Avianca lounge (on a business ticket) and I thought it was a terrible experience. very crowded, uncomfortable, no showers. I complained to swiss and they told me that they would invite F and HON to the much nicer Latam lounge if the avianca lounge was too busy. can anybody tell me what the first class lounge situation in miami is at the moment ?
Sep 26, 2019, 8:01 pm
#2
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,625
3 years ago I was in the Avianca lounge (on a business ticket) and I thought it was a terrible experience. very crowded, uncomfortable, no showers. I complained to swiss and they told me that they would invite F and HON to the much nicer Latam lounge if the avianca lounge was too busy. can anybody tell me what the first class lounge situation in miami is at the moment ?
Sep 27, 2019, 6:36 am
#3
Join Date: Oct 2005
Location: FRA
Programs: LH SEN**, IHG Diamond Ambassador
Posts: 667
Agree with MichielR: The LATAM lounge (now called VIP lounge 
) is a very basic lounge with some soft drinks, 2 different wines, 1 sparkling wine, some cheap spirits. No hot food (afaik), maybe a soup, some nuts, cookies, crackers, apples, bananas, cheese. In September 2018, I used the shower (need to ask at the front desk), which was clean, but also very basic. I think there is only a single shower room. There are a few nicer seats towards the back of the lounge, where you can watch some planes on the tarmac.
) is a very basic lounge with some soft drinks, 2 different wines, 1 sparkling wine, some cheap spirits. No hot food (afaik), maybe a soup, some nuts, cookies, crackers, apples, bananas, cheese. In September 2018, I used the shower (need to ask at the front desk), which was clean, but also very basic. I think there is only a single shower room. There are a few nicer seats towards the back of the lounge, where you can watch some planes on the tarmac.
Sep 27, 2019, 11:24 am
#4
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,718
Last time I flew F from MIA on LX I visited both lounges to get the best of both worlds, which is still not much, but they have different weaknesses. Overall, the lounge situation for LX at MIA is disappointing.
Sep 27, 2019, 2:29 pm
#5
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
Agree with MichielR: The LATAM lounge (now called VIP lounge ) is a very basic lounge with some soft drinks, 2 different wines, 1 sparkling wine, some cheap spirits. No hot food (afaik), maybe a soup, some nuts, cookies, crackers, apples, bananas, cheese. In September 2018, I used the shower (need to ask at the front desk), which was clean, but also very basic. I think there is only a single shower room. There are a few nicer seats towards the back of the lounge, where you can watch some planes on the tarmac.
) is a very basic lounge with some soft drinks, 2 different wines, 1 sparkling wine, some cheap spirits. No hot food (afaik), maybe a soup, some nuts, cookies, crackers, apples, bananas, cheese. In September 2018, I used the shower (need to ask at the front desk), which was clean, but also very basic. I think there is only a single shower room. There are a few nicer seats towards the back of the lounge, where you can watch some planes on the tarmac.It is a very average lounge, though with more space than the avianca lounge. I wished that the LH group would open a lounge in MIA. LH, LX, OS and LO are all flying there.
Sep 27, 2019, 5:31 pm
#6
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
Sep 28, 2019, 12:33 am
#7
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Have you actually complained & pointed out the deficiencies ?
Myself & others did regarding HKG, I involved my HON PA, who worked with the Station Manager & it resulted in rapid change at HKG. Sometimes they just don’t realise the negative effect on Pax & LH group do have to pay for lounges at outstations, they prefer us to be happy with their provision.
Sep 28, 2019, 7:03 am
#8
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
They have some amazing ground staff at MIA who have worked for Lufthansa for >30 years! They invest in having full time LH-Group employees in the lounges to look after F/HON Pax. I think the reality is there probably isn’t space in the terminal for a lounge the size of what they need. That, and it’s seen as a leisure destination, so they probably don’t care too much.
Sep 28, 2019, 11:49 pm
#9
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,718
I think they know that people are unhappy but are unwilling or unable (or a combination of both) to do something about it.
Last time I was there, four Swiss German speaking fellow F flyers were very vocal about how unhappy they were with the lounge. Kept shouting at the escort guy how inappropriate they find the lounge; to point that I stepped in an told them to please stop it and write in instead, as they will most likely survive and the escort guy is certainly the wrong person to complain to.
Last time I was there, four Swiss German speaking fellow F flyers were very vocal about how unhappy they were with the lounge. Kept shouting at the escort guy how inappropriate they find the lounge; to point that I stepped in an told them to please stop it and write in instead, as they will most likely survive and the escort guy is certainly the wrong person to complain to.
Sep 29, 2019, 7:48 am
#10
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
They have some amazing ground staff at MIA who have worked for Lufthansa for >30 years! They invest in having full time LH-Group employees in the lounges to look after F/HON Pax. I think the reality is there probably isn’t space in the terminal for a lounge the size of what they need. That, and it’s seen as a leisure destination, so they probably don’t care too much.
Sep 29, 2019, 9:45 am
#11
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
Last time I was there, four Swiss German speaking fellow F flyers were very vocal about how unhappy they were with the lounge. Kept shouting at the escort guy how inappropriate they find the lounge; to point that I stepped in an told them to please stop it and write in instead, as they will most likely survive and the escort guy is certainly the wrong person to complain to.
Sep 29, 2019, 10:00 am
#12
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Sep 29, 2019, 10:04 am
#13
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
They have some amazing ground staff at MIA who have worked for Lufthansa for >30 years! They invest in having full time LH-Group employees in the lounges to look after F/HON Pax. I think the reality is there probably isn’t space in the terminal for a lounge the size of what they need. That, and it’s seen as a leisure destination, so they probably don’t care too much.
Sep 29, 2019, 1:14 pm
#14
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
Sep 29, 2019, 1:29 pm
#15
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
LH's staff probably reads this thread and should then get to work. While F and HON pax are those who need the most improvement, C and SENs also deserve a better ground experience in MIA.