seat reservation for SEN plus non-SEN companion

Old Nov 5, 19, 9:23 pm
  #1  
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seat reservation for SEN plus non-SEN companion

I couldn't get seat reservations for "preferred seats" for me (SEN) and a booked-together, same PNR, non-SEN companion, to stick. The non-SEN element could be the problem.

is this the case?

I'm sure the relevant information is somewhere in this forum, but I'm lazy, so I crave your indulgence.


i messaged Zurich with an enquiry. The reply said reservations couldn't be made because the seats are restricted. Helpful

A follow up enquiring about the nature of the restriction resulted in the mini-cabin seats being given to us with an apology for the confusion.
Have I been a DYKWIA bully ?
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Old Nov 6, 19, 12:00 am
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I did the same via the LX SEN hotline recently and it was no problem. We also go for 4 J/K in the 777.

I think you just need to get to the right employee...
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Old Nov 6, 19, 1:18 am
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Originally Posted by Gioventu View Post
I did the same via the LX SEN hotline recently and it was no problem. We also go for 4 J/K in the 777.

I think you just need to get to the right employee...
Yes, itís as simple as calling the SEN line & finding a competent agent.....
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Old Nov 6, 19, 1:47 am
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Originally Posted by chris63 View Post
Yes, itís as simple as calling the SEN line & finding a competent agent.....
Good to know, 4 J is always blocked also to us as two SEN. IMHO 4 D and G is better for a couple.
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Old Nov 6, 19, 10:04 am
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Originally Posted by chris63 View Post
Yes, itís as simple as calling the SEN line & finding a competent agent.....

I had called first, and the agent said she'd pass a message on to the IT department to get it fixed. I interpreted this as a feeble disguise for "piss off", so resorted to messaging: which initially got a similar response.

So three attempts to find Mr Competent
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Old Nov 6, 19, 10:28 am
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Originally Posted by IAN-UK View Post
I had called first, and the agent said she'd pass a message on to the IT department to get it fixed. I interpreted this as a feeble disguise for "piss off", so resorted to messaging: which initially got a similar response.

So three attempts to find Mr Competent
Only 3, you caught them on a good day.
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Old Nov 6, 19, 7:26 pm
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Never call during night shift... I made terrible experiences a couple of times. When you call after 8am CET it should go much smoother.
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Old Nov 8, 19, 4:13 pm
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Just did it for a flight for me (SEN) and +1 (no status), same PNR.

The system initially asked for money for +1. When I confirmed the selection, a message showed up saying ďthe price of you seat selection has changedĒ (rough translation). The change invariably meant that the seats were free for both of us.
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