seat reservation for SEN plus non-SEN companion
 

I couldn't get seat reservations for "preferred seats" for me (SEN) and a booked-together, same PNR, non-SEN companion, to stick. The non-SEN element could be the problem.

is this the case?

I'm sure the relevant information is somewhere in this forum, but I'm lazy, so I crave your indulgence.


i messaged Zurich with an enquiry. The reply said reservations couldn't be made because the seats are restricted. Helpful :)

A follow up enquiring about the nature of the restriction resulted in the mini-cabin seats being given to us with an apology for the confusion.
Have I been a DYKWIA bully :eek: ?

I did the same via the LX SEN hotline recently and it was no problem. We also go for 4 J/K in the 777.

I think you just need to get to the right employee...

Yes, it’s as simple as calling the SEN line & finding a competent agent.....

Good to know, 4 J is always blocked also to us as two SEN. IMHO 4 D and G is better for a couple.

I had called first, and the agent said she'd pass a message on to the IT department to get it fixed. I interpreted this as a feeble disguise for "piss off", so resorted to messaging: which initially got a similar response.

So three attempts to find Mr Competent :rolleyes:

Only 3, you caught them on a good day. :D

Never call during night shift... I made terrible experiences a couple of times. When you call after 8am CET it should go much smoother.

Just did it for a flight for me (SEN) and +1 (no status), same PNR.

The system initially asked for money for +1. When I confirmed the selection, a message showed up saying “the price of you seat selection has changed” (rough translation). The change invariably meant that the seats were free for both of us.

I'm having a similar problem. Where can one find the Senator hotline nr? Can't find it on service card nor on the app or my country site.Thanks!

Log into M&M and click on help & contact.

LX SEN number is +41 445641011

Wow, how clever! Now everybody will call them:-).

btw : The number I use to call Basel call center is not the above mentioned......

Don't worry - if you call and you don't have SEN status, they will politely recommend the FTL / basic number to you and hang up. Happened to me once I lost SEN status :)

Thanks! However, it only points me to the standard nr of "The Miles & More Service Centre in your country". I have however been informed of the German nr in the meantime. Anyway, the seating problem is solved.

Thanks!