EU 261 Compensation
Aug 20, 2019, 3:03 am
#16
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But since it is unlikely to be the case, you should have no issue.
Yes.
Aug 20, 2019, 4:48 am
#17
Join Date: Feb 2004
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Rules are not the same
For a delay and a cancellation.
My advice would be just fill out the Swiss air EU261 form. Google to find it. It’s easy to fill out
in my case my ZRH-BRU was cancelled and i was rebooked on the next flight and landed 1.5 hours later
the defect was mechanical
Swiss air gave 250 euros (actually sent a dollar check to my home) for each passenger.
Definitely just start with Swiss air.
My advice would be just fill out the Swiss air EU261 form. Google to find it. It’s easy to fill out
in my case my ZRH-BRU was cancelled and i was rebooked on the next flight and landed 1.5 hours later
the defect was mechanical
Swiss air gave 250 euros (actually sent a dollar check to my home) for each passenger.
Definitely just start with Swiss air.
Aug 20, 2019, 5:14 pm
#18
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Join Date: Oct 2010
Location: YOW
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Yes, they've offered 250 Euros per passenger. So 250 X 4. Confirmed that the infant ticket counts. They're sending cheques to my home address.
Should I push for more? A bit frustrating if the airline is improperly applying the regulations.
Should I push for more? A bit frustrating if the airline is improperly applying the regulations.
Aug 20, 2019, 6:22 pm
#19
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Posts: 50,262
1. There is no reason to use a claims agency bottom feeder.
2. With the full facts, the EUR 250 is the proper compensation (AC into the EU and LX onwards within the EU). Going the other way, it would have been EUR 600, e.g. LX within the EU and AC departing the EU.
2. With the full facts, the EUR 250 is the proper compensation (AC into the EU and LX onwards within the EU). Going the other way, it would have been EUR 600, e.g. LX within the EU and AC departing the EU.
Aug 21, 2019, 11:19 am
#20
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The compensation offered is EUR 250 because LX look at their own flight/distance only. LX doesn't seem to take into account that your itinerary was Canada to ZRH rather than just FRA-ZRH. I guess it will be hard to get LX to change their mind/view so I suggest to accept the offer and move on - EUR 600 is most likely not possible to achieve.
Aug 21, 2019, 4:35 pm
#21
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The compensation offered is EUR 250 because LX look at their own flight/distance only. LX doesn't seem to take into account that your itinerary was Canada to ZRH rather than just FRA-ZRH. I guess it will be hard to get LX to change their mind/view so I suggest to accept the offer and move on - EUR 600 is most likely not possible to achieve.
Aug 21, 2019, 6:19 pm
#22
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Switzerland, although not an EU Member State has enacted EC 261/2004 into its own law. The wording is the same, but Swiss courts have not fallen for the silliness of the ECJ. Thus, Swiss law applies as to flights arriving into and departing from Switzerland and EC 261/2004 to LX flights departing the EU.
Bottom line here is that EUR 250 is the correct compensation.