“Security check” when browsing on swiss.com
Jun 13, 2019, 6:44 am
#1
Original Poster
Join Date: Feb 2016
Programs: MM, EK, HH, etc.
Posts: 381
“Security check” when browsing on swiss.com
Hi,
For a few weeks now it is practically impossible for me to make booking requests on swiss.com: I nearly always get the following message:
“We apologise for the interruption. We detected unusual behaviour from your browser, which resembles that of a bot. The reasons could be the following: You have a browser plugin installed that blocks JavaScript, you are using a VPN or privacy software often used by bots, or you are navigating through the website at an unusually high speed. SWISS International Air Lines thanks you for your understanding.”
This happens across devices and ISPs, despite the fact that I am using the same configurations as before I started having these problems, and none of their aforementioned restrictions are applicable (or am I seriously supposed to slow down my internet speed for LX...) and is extremely annoying. No response from LX customer service, so I thought I would check if anyone else has had a similar experience. Thanks.
For a few weeks now it is practically impossible for me to make booking requests on swiss.com: I nearly always get the following message:
“We apologise for the interruption. We detected unusual behaviour from your browser, which resembles that of a bot. The reasons could be the following: You have a browser plugin installed that blocks JavaScript, you are using a VPN or privacy software often used by bots, or you are navigating through the website at an unusually high speed. SWISS International Air Lines thanks you for your understanding.”
This happens across devices and ISPs, despite the fact that I am using the same configurations as before I started having these problems, and none of their aforementioned restrictions are applicable (or am I seriously supposed to slow down my internet speed for LX...) and is extremely annoying. No response from LX customer service, so I thought I would check if anyone else has had a similar experience. Thanks.
Jun 13, 2019, 8:34 am
#4
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
I get this message every now and then, but I was not able to establish a firm link with any particular browser, device, location or VPN I use.
It's annoying but I usually get around it by solving the CAPTCHA.
It's annoying but I usually get around it by solving the CAPTCHA.
Last edited by airoli; Jun 15, 2019 at 8:34 am
Jun 13, 2019, 12:49 pm
#6
Join Date: Oct 2005
Location: FRA
Programs: LH SEN**, IHG Diamond Ambassador
Posts: 667
same issue here. Made swiss.com essentially unusable. CAPTCHA came a couple of times in a row until I gave up. Luckily problems disappeared a couple of weeks ago, but for sure this problem will re-appear.
Jun 14, 2019, 8:24 am
#10
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Jun 14, 2019, 12:32 pm
#11
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
But I take your point 
Jun 14, 2019, 11:14 pm
#12
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,195
To add, this has been annoying way over here in New Zealand when needing to amend a booking I have in early Sep. Happening on the app, on ipad browser and corporate system. Setteled down eventually.
Once I managed to finally access the system, I then suffered the indignity of Swiss fare change penalty - ouch! I think we were stung by 80 EUR fee per pax AGP-ZRH for a date change on a classic economy tix. Unforeseen circumstances drove the change, and I console myself that it was still cheaper than buying a one way fare, or travelling on a LCC...
Once I managed to finally access the system, I then suffered the indignity of Swiss fare change penalty - ouch! I think we were stung by 80 EUR fee per pax AGP-ZRH for a date change on a classic economy tix. Unforeseen circumstances drove the change, and I console myself that it was still cheaper than buying a one way fare, or travelling on a LCC...
Jun 16, 2019, 1:25 am
#13
Join Date: Apr 2001
Location: Malta
Programs: LH HON, BA Gold, Bonvoy LT Titanium
Posts: 416
Jun 17, 2019, 12:53 pm
#15
Original Poster
Join Date: Feb 2016
Programs: MM, EK, HH, etc.
Posts: 381
Well, LX feedback is that they did not get the algorithm right, and are working on getting it sorted, but have no idea by when it will be ok again. The LH IT recommendation is to simply try over and over again and use different ISPs 
. My response to this is I will simply book other carriers 
. My response to this is I will simply book other carriers