LX Flight Cancelled Days in Advance [due to AOG of HB-JND]

Old Jun 2, 19, 12:58 pm
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LX Flight Cancelled Days in Advance [due to AOG of HB-JND]

Why LX92 to GRU cancelled 31 May, 1 June and 3 June?

I believe the headline says it all.

Strange that this flight has been cancelled 3 days lately (however, tonight it appears to operate but it may turn out wrong - then it will be cancelled for 4 days in a row!

Last edited by oliver2002; Jun 13, 19 at 6:59 am
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Old Jun 2, 19, 4:31 pm
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Because of waste tank drain leak and corrosion findings on HB-JND.
The GRU flight is most affected but also LX38 to SFO is delayed because of that issue.

On JUN 1 there was a replacement flight (for May 31) LX7092 wih a 6am departure in ZRH.
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Old Jun 3, 19, 2:30 am
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I C. Thanks.

Hope this will be fixed soon. I would hate if my upcoming LX92 flight is delayed until the following morning or cancelled.
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Old Jun 3, 19, 11:15 am
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I was supposed to fly LUG-ZRH-GRU on Saturday, June 1st. Was informed early Saturday and was rebooked to LUG-ZRH (overnight) ZRH-BCN-GRU with arrival 14 hours late.

I then looked up myself for alternatives and after many calls managed rebook via LUG-ZRH-FRA-GIG-GRU, arriving only 3 hours later than original schedule (but having to leave 4 hours before).

To those affected, I suggest to also look for flights to Rio as they have better availability than those to Sao Paulo. It looks like LX 92 is cancelled on June 3rd and 6th.
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Old Jun 3, 19, 10:35 pm
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Thanks for reporting your first hand experience.

I suppose it wouldn't be the end of the world for me to fly to FRA rather than ZRH to fly FRA-GRU on LH506 if J seats are available or via GIG. Even the TAM flight FRA-GRU would do if LX is prepared to rebook like that.
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Old Jun 5, 19, 2:05 am
  #6  
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Good luck, FRA-GRU is totally sold out on 06JUN, only optionn is TP in their new A339 via LIS:

Code:
>an06junzrhgru/a*a,jj
AN06JUNZRHGRU/A*A,JJ
** AMADEUS AVAILABILITY - AN ** GRU GUARULHOS INTL.BRSP        1 TH 06JUN 0000
 1LH:LX3610  J5 Y9                /ZRH   FRA 1  2000    2100  E0/319
  LH:SQ2196  FL AL ZL CL JL UL SL /FRA 1 GRU 3  2205    0455+1E0/74H      13:55
             TL PL YL BL EL ML HL WL QL
 2   LH1199  JL CL DL ZL YL BL ML /ZRH   FRA 1  2000    2100  E0/319  IR
             UL HL QL VL WL SL
     LH 506  FL AL JL CL DL ZL GL /FRA 1 GRU 3  2205    0455+1E0/74H  IR  13:55
             EL NL YL BL ML UL HL QL VL WL SL
 3TP:LX4580  J4 C4 Y6             /ZRH   LIS 1  1330    1520  E0/319
     TP 083  C7 D7 R5 Y9 B9 M9 S9 /LIS 1 GRU 3  1700    2300  E0/339      14:30
             H9 Q9 V9 W9 A9 K9 GL N9
 4   TP 931  C7 D7 R6 Y9 B9 M9 S9 /ZRH   LIS 1  1330    1520  E0/319
             H9 Q9 V9 W9 A9 K9 GL N9
     TP 083  C7 D7 R6 Y9 B9 M9 S9 /LIS 1 GRU 3  1700    2300  E0/339      14:30
             H9 Q9 V9 W9 A9 K9 GL N9
 5LX:LH5779  JL CL DL ZL YL BL ML /ZRH   FRA 1  1900    2005  E0/320
             UL HL QL VL WL SL
     LH 506  FL AL JL CL DL ZL GL /FRA 1 GRU 3  2205    0455+1E0/74H  IR  14:55
             EL NL YL BL ML UL HL QL VL WL SL

>m
AN06JUNZRHGRU/A*A,JJ -MD-                                                       
** AMADEUS AVAILABILITY - AN ** GRU GUARULHOS INTL.BRSP        1 TH 06JUN 0000  
 1   LX1076  J1 Y9 B9 M9          /ZRH   FRA 1  1900    2005  E0/320            
     LH 506  FL AL JL CL DL ZL GL /FRA 1 GRU 3  2205    0455+1E0/74H  IR  14:55 
             EL NL YL BL ML UL HL QL VL WL SL                                   
 2  :LX3608  J2 Y9                /ZRH   FRA 1  1805    1905  E0/E90            
  LH:SQ2196  FL AL ZL CL JL UL SL /FRA 1 GRU 3  2205    0455+1E0/74H      15:50 
             TL PL YL BL EL ML HL WL QL                                         
 3LX:LH5797  JL CL DL ZL YL BL ML /ZRH   DUS    1755    1910  E0/320            
             UL HL QL VL WL SL                                                  
     LH 087  JL CL DL ZL YL BL ML /DUS   FRA 1  2000    2050  E0/320  IR        
             UL HL QL VL WL SL                                                  
     LH 506  FL AL JL CL DL ZL GL /FRA 1 GRU 3  2205    0455+1E0/74H  IR  16:00 
             EL NL YL BL ML UL HL QL VL WL SL                                   
 4   LX1026  JL Y2                /ZRH   DUS    1755    1910  E0/320            
     LH 087  JL CL DL ZL YL BL ML /DUS   FRA 1  2000    2050  E0/320  IR        
             UL HL QL VL WL SL                                                  
     LH 506  FL AL JL CL DL ZL GL /FRA 1 GRU 3  2205    0455+1E0/74H  IR  16:00 
             EL NL YL BL ML UL HL QL VL WL SL                                   
 5   LX2084  J2 Y9 B9 M9 U6       /ZRH   LIS 1  1155    1340  E0/321            
     TP 083  C7 D7 R5 Y9 B9 M9 S9 /LIS 1 GRU 3  1700    2300  E0/339      16:05 
             H9 Q9 V9 W9 A9 K9 GL N9
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Old Jun 5, 19, 2:07 am
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Friday morning LX is sending an extra B77W to GRU:

Code:
TNZRHGRU
** AMADEUS TIMETABLE - TN ** GRU GUARULHOS INTL.BRSP 05JUN19 12JUN19
1 LX7092 5 ZRH GRU 3 0800 1450 0 07JUN19 07JUN19 77W 11:50
2LX:SQ2954 X4 ZRH GRU 3 2240 0530+1 0 05JUN19 26OCT19 77W 11:50
3 LX 092 X4 ZRH GRU 3 2240 0530+1 0 05JUN19 26OCT19 77W 11:50
4 :LA5842 357 ZRH BCN 1 0945 1130 0 CONNECT BCN 32A
*LA8115 357 BCN 1 GRU 3 1220 1840 0 07JUN19 30JUN19 359 13:55
5LH:LX3610 X67 ZRH FRA 1 2000 2100 0 CONNECT FRA 319
LH:SQ2196 X67 FRA 1 GRU 3 2205 0455+1 0 05JUN19 12JUN19 74H 13:55
6 LH1199 X67 ZRH FRA 1 2000 2100 0 CONNECT FRA 319
LH 506 X67 FRA 1 GRU 3 2205 0455+1 0 05JUN19 12JUN19 74H 13:55
7AF:G35183 D ZRH CDG2F 0745 0910 0 CONNECT CDG 32S
AF:G35001 D CDG2E GRU 3 1010 1655 0 31MAR19 14JUL19 777 14:10
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Old Jun 8, 19, 2:33 pm
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Does Swiss also offer rebookings when flights are scheduled to have a delayed departure because of the HB-JND-related problems? I am looking at LX38 (scheduled departure from ZRH at 13:10), which recently was often operated by aircraft arriving from LAX at 15:15 (LX41), which resulted in significant delays. Is LX likely to rebook onto LH flights (MUC/FRA-SFO) in such cases? The connecting flight for LX38 arrives from OSL, so there may be better LH alternative flights from there.
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Old Jun 8, 19, 6:36 pm
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Originally Posted by krzysz View Post
Does Swiss also offer rebookings when flights are scheduled to have a delayed departure because of the HB-JND-related problems? I am looking at LX38 (scheduled departure from ZRH at 13:10), which recently was often operated by aircraft arriving from LAX at 15:15 (LX41), which resulted in significant delays. Is LX likely to rebook onto LH flights (MUC/FRA-SFO) in such cases? The connecting flight for LX38 arrives from OSL, so there may be better LH alternative flights from there.
IME yes they will once a delay is a certainty or at least most likely
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Old Jun 12, 19, 8:37 am
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Looks like LX38 is delayed again today.

I have 2 upcoming flights on LX39 (the return back to ZRH of incoming LX38) with 90 minute connections in ZRH. As stated above, it looks like LX 38 (and the returning LX39) are always around 4 hours late if the incoming plane is switched to LX41 from LAX.

Not sure if its worth me trying to track the incoming plane for LX38 to get some advance warning of a delay. Is the plane used for LX38 normally coming from GRU or HKG (or does it vary)
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Old Jun 12, 19, 9:40 am
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I was on LX38 yesteeday and all went well. And it seemed to be that way for the previous three flights as well. I tracked my inbound plane and it was the HKG flight.

I'm on the MUC flight for the return as I needed as much time on the ground in SF as possible.
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Old Jun 12, 19, 4:37 pm
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Originally Posted by cockneymike View Post
Looks like LX38 is delayed again today.

I have 2 upcoming flights on LX39 (the return back to ZRH of incoming LX38) with 90 minute connections in ZRH. As stated above, it looks like LX 38 (and the returning LX39) are always around 4 hours late if the incoming plane is switched to LX41 from LAX.

Not sure if its worth me trying to track the incoming plane for LX38 to get some advance warning of a delay. Is the plane used for LX38 normally coming from GRU or HKG (or does it vary)
I am in the same boat. It looks like it varies a lot. As you observe correctly, LX38/39 are heavily delayed every few days, and it happens every time the incoming aircraft operates LX41. I wonder if there is a way of finding this information some time in advance so as to ensure an early rebooking. Flightradar24 informs about the delay only once the aircraft departs LAX, and swiss.com and lh.com even later than that.
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Old Jun 12, 19, 5:00 pm
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You should be able to check flightaware after the prior day's flight has landed. If you're flying LX38 today, you should be able to track its inbound plane once the previous day's LX38 lands in SFO.

Don't know if it's accurate, but it worked for me.
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Old Jun 12, 19, 7:54 pm
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Angry LX Flight Cancelled Days in Advance

LX operates a daily flight ZRH-BKK and BKK-ZRH. My flight BKK-ZRH June 16 was cancelled June 10, and not surprisingly, ZRH-BKK on June 15 was cancelled as well. I was not particularly pleased to find out days in advance that the flight is cancelled - I can understand a last minute mechanical problem which is unforeseen, but a few days in advance do they not have alternative solutions? I am sure some FTers here are far more knowledgeable about how tied their hands are in these situations and how easy/hard it would have been to provide an alternate aircraft. In any event, perhaps it's a rare exception but this is the kind of thing I would expect from Air China, not LX.

To make matters worse, I only found out today on June 12 that the flight was cancelled, and it's not because LX informed me. My wife and I are on two separate tickets and we did not have seats together so I went in our bookings online to check if new seats had opened up and that's when I saw that the flight segment BKK-ZRH had been completely removed from the bookings and nothing to replace it. It is possibly even more unacceptable to cancel a flight and not inform me or rebook me on anything, than the flight itself being cancelled days in advance. If I did not have an issue about seats, would I have just showed up at the airport on June 16 and find out that LX staff was not even at the airport? How common is it that LX drops the ball like this and not notify or rebook customers? For such a flight to be cancelled I suspect that they rebooked lots of customers with viable alternatives in the hours subsequent to the cancellation, but I got left behind. By the time I called LX today they told me that there was no alternative flight with 2 available seats in J where I could leave the morning/afternoon of June 16 and arrive on June 16, at least within Star Alliance. The only options were to leave June 15 or around 1am on June 16, both of which I was not particularly happy with. Or flights where we leave June 16 but not arrive in ZRH until June 17 which was a no-go. There are non-Star flights that could accommodate me (Finnair, Oman, Emirates) but they refused to rebook me on those flights and said "it cannot be done". Is that true? I understand they would not be keen on doing this, but I have been rebooked on other flights outside an alliance in the past so I wonder if they were not being honest.

Last but not least, I do not think it's necessarily related but it adds to my state of irritation: I had already paid a change fee twice in May before ending up picking June 16. So I paid the change fee twice for the service of having the flight on the date I want, only for them to pull the rug from under my feet so I end up paying twice and not have the date and flight I wanted. I guess it is what it is and I should shut up and move on - I don't think there is much I can do about this part of the situation.

After I felt I was being misled by the agent on the phone about not being to rebook on AY or EK, I hung up and called again. The next agent was far more helpful. We were rebooked on TG's flight at 1am which is not convenient but I did not feel I had valid alternatives (and the previous agent had said that TG flight was full in J). The second agent recommended that I submit my feedback on the contact form online and he agreed that LX had screwed up, not that his opinion matters all that much in the grand scheme of things. Would sending feedback lead to something useful or would it just be venting and a waste of time?
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Old Jun 12, 19, 9:18 pm
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I think you should definitely submit your feedback about this experience to LX. I would expect them to refund all the fees you paid to change the flight date/time, although they are not obliged to do so.

As always, keep your message brief, objective and to the point. Avoid emotional language and exaggeration, and state what you expect to receive from them at this point.

In my experience LX does well in these cases. YMMV.
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