Aircraft change 777ER300->A321, compensation?

Old Oct 26, 18, 2:23 pm
  #1  
Original Poster
 
Join Date: Oct 2016
Posts: 60
Aircraft change 777ER300->A321, compensation?

Recent ZRH>TLV trip with an aircraft change to a narrow body approx 24h before the flight. Seating in Y with the family, so not a huge downgrade, but no IFE to keep the kids busy. If they flew the A321s consistently, I could have booked my flight with LY, but it just seems to be a lottery with LX on this route....

Should I be asking for any compensation from Swiss?
Would that be different if seated in C (which happened to me last year)?
dtbe is offline  
Old Oct 26, 18, 2:45 pm
  #2  
 
Join Date: Sep 2015
Programs: A3*G BA Silver
Posts: 329
You are not entlitled to compensation according to EU regulations. I doubt you will get any compensation at all. Maybe a 20 euros voucher or something if you are very lucky?
ermis177 is offline  
Old Oct 26, 18, 2:52 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, Germany; Toronto, Canada; and SW Florida, USA
Programs: UA 1K, BA Gold, Hyatt Globalist, and assorted others
Posts: 22,913
Itís a bummer, but no compensation is due.
LondonElite is offline  
Old Oct 28, 18, 12:21 pm
  #4  
 
Join Date: Mar 2008
Location: USA, France
Programs: LH HON, AF/KL Gold; HHilton Diamond; Marriott Gold; GHA Black; IHG Gold; Avis PresClub
Posts: 490
You had a contract with LX to be transported in a specific class (Y or C) from ZRH to TLV. Nothing more, nothing less. Aircraft type is not part of the contract => no compensation at all.
athome is offline  
Old Oct 28, 18, 12:49 pm
  #5  
 
Join Date: Sep 2015
Programs: A3*G BA Silver
Posts: 329
A bit off topic i had a similar problem with Asiana. I had a confirmed ticket LHR-ICN in C and the plane had the Smartium business class. Last minute change of planes and i ended in a very old plane with some horrible angle flat seats. I am not going to mention the IFE. Only 4 or 5 movies and you could only press PLAY. You couldnt stop the film or add subtitles or anything. The staff in LHR explained to me that i am entitled to some kind of compensation. After many emails back and forth Asiana simple replied that they charge the same price for angle flats or lie flats seats....
Obviously i havent flew with Asiana since!
ermis177 is offline  
Old Oct 29, 18, 11:07 am
  #6  
 
Join Date: May 2016
Programs: LXFF
Posts: 242
Seems like there is a 50/50 chance of a downgrade on the TVL route!
ced_lx is offline  
Old Oct 29, 18, 2:40 pm
  #7  
 
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 630
Except for the IFE, swaping the LX b777 for the a321 in Y is hardly a downgrade.
Nic33 is offline  
Old Oct 29, 18, 4:33 pm
  #8  
Original Poster
 
Join Date: Oct 2016
Posts: 60
Originally Posted by athome View Post
You had a contract with LX to be transported in a specific class (Y or C) from ZRH to TLV. Nothing more, nothing less. Aircraft type is not part of the contract => no compensation at all.
So what defines business class then? Clearly not a lie flat seat. Is there any concrete promise other than "better than coach on the same plane"?
dtbe is offline  
Old Oct 29, 18, 5:56 pm
  #9  
 
Join Date: Mar 2008
Location: USA, France
Programs: LH HON, AF/KL Gold; HHilton Diamond; Marriott Gold; GHA Black; IHG Gold; Avis PresClub
Posts: 490
Originally Posted by dtbe View Post
So what defines business class then? Clearly not a lie flat seat. Is there any concrete promise other than "better than coach on the same plane"?
No, there isn't. You are well aware that business class seating is highly variable between different airlines or even within the same airlines (e.g. EK C long-haul products).

Was in your booking confirmation / Etix in a legal binding phrase somewhere stated that C-class seats will be lie flat? I doubt it.

Last edited by athome; Oct 29, 18 at 11:15 pm
athome is offline  
Old Oct 31, 18, 4:16 am
  #10  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, Germany; Toronto, Canada; and SW Florida, USA
Programs: UA 1K, BA Gold, Hyatt Globalist, and assorted others
Posts: 22,913
Originally Posted by dtbe View Post
So what defines business class then? Clearly not a lie flat seat. Is there any concrete promise other than "better than coach on the same plane"?
No contractual promise is made in respect of the type of seat or amenities. Business class is as defined by the airline in question. In fact, it is entirely possible to be more comfortable in an economy exit row seat, than in a business class seat on a short-haul configuration. On medium-haul routes like these, this type of swap is reasonably common. As said above, it is a pain, but there is no compensation due.
LondonElite is offline  
Old Oct 31, 18, 4:30 am
  #11  
 
Join Date: Oct 2009
Posts: 4,091
A couple of years back I was booked on AZ (J) to/from IKA with the scheduled aircraft being one of their new 330s and eventually ended up flying on a 320 (both ways) due to operational changes. Frustrating as hell but nothing you can do about it I'm afraid.

G
AlicorporateUK is offline  
Old Nov 1, 18, 8:45 am
  #12  
 
Join Date: May 2016
Programs: LXFF
Posts: 242
With SWISS there are very few routes that operate wide body aircraft that can be swaped out for the small aircrats. Cairo seems to be operating with an A320 now (used to be a 343/333) maybe this is seasonal? Aside from TLV, not sure if it's possible on other routes. Heck you probably more chances of the oposite happening!
ced_lx is offline  
Old Nov 1, 18, 9:12 am
  #13  
Marriott Contributor Badge
 
Join Date: Feb 2018
Location: ZRH
Programs: LX, SK *G, FPC, GA/AG
Posts: 1,467
Originally Posted by ced_lx View Post
With SWISS there are very few routes that operate wide body aircraft that can be swaped out for the small aircrats. Cairo seems to be operating with an A320 now (used to be a 343/333) maybe this is seasonal? Aside from TLV, not sure if it's possible on other routes. Heck you probably more chances of the oposite happening!
I remember the days when F was actually sold to Cairo... But recently only very rarely I have seen a widebody on the ZRH-CAI route. Always A320s or even CS300s. And the route is not even daily anymore!
Nick Art is offline  
Old Nov 2, 18, 4:03 am
  #14  
FlyerTalk Evangelist
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,688
[QUOTE=ermis177;30360099]You are not entlitled to compensation according to EU regulations./QUOTE]Not according to EU regulations for sure, but what about the airline policy? I got a €200 travel voucher from them when my flight was downgraded a few years ago from the A330 to an A320 on the same route, admittedly I was in business. The swap actually happened while I was sat in the lunge in ZRH waiting for my flight. Thanks to Myflight (Which I truly miss...) I was alerted and I got them to block a row for me, plus the compensation.

While it's not a huge deal in Y, for anyone booked in C this is a serious downgrade and one can definitely argue this is not the product they booked and paid for, or would have paid for.
clubman is offline  
Old Nov 2, 18, 4:05 am
  #15  
FlyerTalk Evangelist
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,688
Originally Posted by ced_lx View Post
Seems like there is a 50/50 chance of a downgrade on the TVL route!
Is it really as bad as that statistically? I was hoping it didn't happen that often anymore, and I'll be seriously annoyed if it happens to me next week when i'm booked on a 77W flight TLV-ZRH.
clubman is offline  

Thread Tools
Search this Thread