LX/WK Schedule Change - What happens if I "don't accept"?

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Old Jun 12, 18, 8:55 am
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Question LX/WK Schedule Change - What happens if I "don't accept"?

Dear All,

I recently got an email from Swiss/Edelweiss informing me that my flight in August has had their times changed. The email goes on to ask me to accept/decline.

If I accept, I get the new ticket confirmation.

But, what happens if I decline?

Any ideas? Suggestions?

Thanks in advance,

RedRobin


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Old Jun 12, 18, 9:28 am
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You can switch to another flight or get a refund. Probably this is best done on the phone.
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Old Jun 12, 18, 11:57 am
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Originally Posted by aflo View Post
Probably this is best done on the phone.
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Old Jun 13, 18, 4:25 am
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Thanks. No sure it will help much as I think only they do non-stop,.. oh well.. thanks anyhow.
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Old Jun 13, 18, 2:24 pm
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Originally Posted by RedRobin View Post
Thanks. No sure it will help much as I think only they do non-stop,.. oh well.. thanks anyhow.
Germania flies nonstop too.
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Old Jun 14, 18, 7:51 am
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Edelweiss is notorious for schedule changes.... this has become worse in recent weeks to the extent that they had to go and express formal excuses to their most important coprorate clients (mostly large travel operators)

What is worse: For their direct customers: their call center agents are not allowed to discuss rebooking options matters with you on the phone. They do require this be done via E-mail corresponence. I really got annyoed last time the cancelled my flight 3 weeks before travel. Because you do send in an e-mail and it takes them several days to give you an answer. I really wished I had booked the flight with Swiss - their call centers would have rebooked me on the phone.

Best course of action is to write them an e-mail what you want. They are pretty OK to book you on any other (indirect) LH Group option (LX, LH; SN, Austrian) (if this suits you better) or on another day with Edelweiss, or refund. Presume you will have a hard time to convince them to rebook on Germania (but you can try).

Tell us about the outcome....
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Old Jun 14, 18, 8:34 am
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In the end, I will just "go with the flow" and accept the time changes.

The option with Germania, is not an option as they don't fly on the days I need.

The option with a layover flight is more of a hassle than the time change itself...

So, I guess not much to do, but I opened the topic just to understand how it would work in case I did have a "real" need to stick closer to my original times...

Thanks all,

PS. I'm actually happy the outbound the time changed. Saved me a very early wake up... Its the return that is a bit less inconvenient, but not the end of the world...
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Old Jan 11, 19, 2:13 pm
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How much flexibility is there on a schedule change? I'm debating whether to accept or decline the change and call in for options.

I have RAK-ZRH-YYZ coming up booked through Swiss. RAK-ZRH on Edelweiss metal has changed from 14:20 to 10:30 departure. Is it reasonable to leverage the schedule change to rebook different routing even though my original ZRH-YYZ flight on AC isn't affected?
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Old Jan 12, 19, 12:05 am
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Originally Posted by venomtrilogy View Post
How much flexibility is there on a schedule change? I'm debating whether to accept or decline the change and call in for options.

I have RAK-ZRH-YYZ coming up booked through Swiss. RAK-ZRH on Edelweiss metal has changed from 14:20 to 10:30 departure. Is it reasonable to leverage the schedule change to rebook different routing even though my original ZRH-YYZ flight on AC isn't affected?
Out of RAK there is only another LX flight to GVA which departs at 11:50. The flights from LH to MUC and FRA (if it's one of those days where they operated) usually depart between 15:00-18:00, although some times there is one at noon. Other than that there is also the option of Austrian over VIE. You'd need to check the date and I'd suggest you to check your options.
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Old Yesterday, 4:27 am
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Originally Posted by venomtrilogy View Post
. RAK-ZRH on Edelweiss metal has changed from 14:20 to 10:30 departure. Is it reasonable to leverage the schedule change to rebook different routing even though my original ZRH-YYZ flight on AC isn't affected?
No it is not. Swiss is not going to rebook you OAL. Ask for a full refund if you don't want to travel this early, and book elsewhere.
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