Swiss - Seat Selection-No Option
Jan 23, 2018, 10:09 pm
#1
Original Poster
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
Swiss - Seat Selection-No Option
Very disappointed with Swiss profile -no option to seat selection page in my profile.
I have a booking Syd-Lax-Zrh-Bud-Zrh=Hkg-Syd ticketed in Business x 2 PAX June 2018
First flight is with United & last Cathay Pacific
With both United & Cathay Pacific I can edit the seat selection.
Not so with Swiss there is no option in my profile to edit seat selection with their legs,.do I have to have a First Class booking before they let you edit the seat seat selection? as it appears that Business Class passengers mean little to them.
Why do I have to ring my travel agent to do this simple procedure?
SWISS your IT sucks big time.
I have a booking Syd-Lax-Zrh-Bud-Zrh=Hkg-Syd ticketed in Business x 2 PAX June 2018
First flight is with United & last Cathay Pacific
With both United & Cathay Pacific I can edit the seat selection.
Not so with Swiss there is no option in my profile to edit seat selection with their legs,.do I have to have a First Class booking before they let you edit the seat seat selection? as it appears that Business Class passengers mean little to them.
Why do I have to ring my travel agent to do this simple procedure?
SWISS your IT sucks big time.
Jan 24, 2018, 11:19 pm
#2
Original Poster
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
Very disappointed with Swiss profile -no option to seat selection page in my profile.
I have a booking Syd-Lax-Zrh-Bud-Zrh=Hkg-Syd ticketed in Business x 2 PAX June 2018
First flight is with United & last Cathay Pacific
With both United & Cathay Pacific I can edit the seat selection.
Not so with Swiss there is no option in my profile to edit seat selection with their legs,.do I have to have a First Class booking before they let you edit the seat seat selection? as it appears that Business Class passengers mean little to them.
Why do I have to ring my travel agent to do this simple procedure?
SWISS your IT sucks big time.
I have a booking Syd-Lax-Zrh-Bud-Zrh=Hkg-Syd ticketed in Business x 2 PAX June 2018
First flight is with United & last Cathay Pacific
With both United & Cathay Pacific I can edit the seat selection.
Not so with Swiss there is no option in my profile to edit seat selection with their legs,.do I have to have a First Class booking before they let you edit the seat seat selection? as it appears that Business Class passengers mean little to them.
Why do I have to ring my travel agent to do this simple procedure?
SWISS your IT sucks big time.
Jan 28, 2018, 1:28 pm
#3
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 687
The Swiss IT works - more or less - in an acceptable way for the simplest cases: That means if you book point to point, directly on Swiss.com.
Anything beyond that: Tough luck.
Even when you book directly with Swiss, the IT is giving you quite a hard time when it comes to reserving seats.
In Economy, you mostly need to pay for it and even that can fail or your seats can get lost.
In First, Swiss likes to play hide and seek with their seat-blocking, although I think that this has recently improved a bit, and you'd have a chance to catch a window seat even as a non-status passenger.
Both your long haul legs in business will likely be on a 777. Even if you could reserve seats, you'd discover that you're only left with the least preferred seats to choose from unless you pay or have a SEN/HON status.
- The single "throne" seats would likely cost you USD 200 per person per leg.
- The almost equally wide preferred seats in the pairs of two seats in the center are blocked for SEN/HON down to row 11, so you can only get the last rows.
- All that's left over are the narrow two seaters by the window which have almost no storage space near the seat, or the "mother in law" (narrow) seats in the center pairs, and the center pairs in from rows 12-17.
I hope that your travel agent can fix it for you and get you something acceptable.
Once on board, I'm fine with the business longhaul product, but the IT part is definitely customer-UNfriendly on many levels. Not just the seat selection.
Anything beyond that: Tough luck.
Even when you book directly with Swiss, the IT is giving you quite a hard time when it comes to reserving seats.
In Economy, you mostly need to pay for it and even that can fail or your seats can get lost.
In First, Swiss likes to play hide and seek with their seat-blocking, although I think that this has recently improved a bit, and you'd have a chance to catch a window seat even as a non-status passenger.
Both your long haul legs in business will likely be on a 777. Even if you could reserve seats, you'd discover that you're only left with the least preferred seats to choose from unless you pay or have a SEN/HON status.
- The single "throne" seats would likely cost you USD 200 per person per leg.
- The almost equally wide preferred seats in the pairs of two seats in the center are blocked for SEN/HON down to row 11, so you can only get the last rows.
- All that's left over are the narrow two seaters by the window which have almost no storage space near the seat, or the "mother in law" (narrow) seats in the center pairs, and the center pairs in from rows 12-17.
I hope that your travel agent can fix it for you and get you something acceptable.
Once on board, I'm fine with the business longhaul product, but the IT part is definitely customer-UNfriendly on many levels. Not just the seat selection.
Last edited by LoungeLizzard; Jan 28, 2018 at 1:34 pm
Jan 28, 2018, 1:48 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
Just call LX. It will take you about two minutes to get a seat assigned in J.
Well this is 100% spot on. Just booked LX39 for April and literally every good seat in the 62 seat J cabin is either blocked, costs $199 US, or is already taken. I've got 17G, and hoping either that something better opens at check-in or that there're no infants in the bassinet Y seats right behind me.
Both your long haul legs in business will likely be on a 777. Even if you could reserve seats, you'd discover that you're only left with the least preferred seats to choose from unless you pay or have a SEN/HON status.
- The single "throne" seats would likely cost you USD 200 per person per leg.
- The almost equally wide preferred seats in the pairs of two seats in the center are blocked for SEN/HON down to row 11, so you can only get the last rows.
- All that's left over are the narrow two seaters by the window which have almost no storage space near the seat, or the "mother in law" (narrow) seats in the center pairs, and the center pairs in from rows 12-17.
- The single "throne" seats would likely cost you USD 200 per person per leg.
- The almost equally wide preferred seats in the pairs of two seats in the center are blocked for SEN/HON down to row 11, so you can only get the last rows.
- All that's left over are the narrow two seaters by the window which have almost no storage space near the seat, or the "mother in law" (narrow) seats in the center pairs, and the center pairs in from rows 12-17.
Jan 28, 2018, 8:25 pm
#5
Original Poster
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
The Swiss IT works - more or less - in an acceptable way for the simplest cases: That means if you book point to point, directly on Swiss.com.
Anything beyond that: Tough luck.
Even when you book directly with Swiss, the IT is giving you quite a hard time when it comes to reserving seats.
In Economy, you mostly need to pay for it and even that can fail or your seats can get lost.
In First, Swiss likes to play hide and seek with their seat-blocking, although I think that this has recently improved a bit, and you'd have a chance to catch a window seat even as a non-status passenger.
Both your long haul legs in business will likely be on a 777. Even if you could reserve seats, you'd discover that you're only left with the least preferred seats to choose from unless you pay or have a SEN/HON status.
- The single "throne" seats would likely cost you USD 200 per person per leg.
- The almost equally wide preferred seats in the pairs of two seats in the center are blocked for SEN/HON down to row 11, so you can only get the last rows.
- All that's left over are the narrow two seaters by the window which have almost no storage space near the seat, or the "mother in law" (narrow) seats in the center pairs, and the center pairs in from rows 12-17.
I hope that your travel agent can fix it for you and get you something acceptable.
Once on board, I'm fine with the business longhaul product, but the IT part is definitely customer-UNfriendly on many levels. Not just the seat selection.
Anything beyond that: Tough luck.
Even when you book directly with Swiss, the IT is giving you quite a hard time when it comes to reserving seats.
In Economy, you mostly need to pay for it and even that can fail or your seats can get lost.
In First, Swiss likes to play hide and seek with their seat-blocking, although I think that this has recently improved a bit, and you'd have a chance to catch a window seat even as a non-status passenger.
Both your long haul legs in business will likely be on a 777. Even if you could reserve seats, you'd discover that you're only left with the least preferred seats to choose from unless you pay or have a SEN/HON status.
- The single "throne" seats would likely cost you USD 200 per person per leg.
- The almost equally wide preferred seats in the pairs of two seats in the center are blocked for SEN/HON down to row 11, so you can only get the last rows.
- All that's left over are the narrow two seaters by the window which have almost no storage space near the seat, or the "mother in law" (narrow) seats in the center pairs, and the center pairs in from rows 12-17.
I hope that your travel agent can fix it for you and get you something acceptable.
Once on board, I'm fine with the business longhaul product, but the IT part is definitely customer-UNfriendly on many levels. Not just the seat selection.
Yes both legs are 777 so being x 2 PAX I opted for 5a & 5B LAX-Zrh & 8a & 8b for Zrh-Hkg, whilst these seats are not ideal,my experience with the A340 for identical seating was OK.
It appears that cash paying customers are a burden for SWISS.I refuse to pay extra for a superior seat,SWISS does not have a clue on giving customer satisfaction.
Finally Intra Europe Business Class is a disgrace, we are spoilt in Australia with Virgin & Qantas business seating is miles ahead.
Last time I was in Zurich on an intra Europe flight there was not even any priority boarding.