4 hours tarmac wait no water for coach tons in business
Jan 8, 2018, 7:28 pm
#1
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4 hours tarmac wait no water for coach tons in business
LX 22 was stranded for 4 hours on the JFK Tarmac waiting for a gate to clear on Saturday 6/1/2018. The flight was totally full given the previous cancelled flight. I was sitted on row 23J with full view on business. After 1 hour wait I saw the crew moving many bottles of water out of coach into business. I assumed this was because business class hadn't any left. Shortly after my 11 year old daughter who had a bad headache asked for water but she was told there was strictly none left on the whole plane. I saw multiple people in business classe getting glasses of water on many other occasions but each time I was told they had just found some but that was it. When the gate was finally announced and there was just 30 mins left, the crew moved back 5-6 bottles of water from business to coach. During 3 hours, no one in coach got water after a 9 hour flight. Do you think this is acceptable? and just protecting high value costumers or is this morally wrong (at least give old people and children a bit of water in coach?)
Jan 9, 2018, 2:04 pm
#2
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Morally, I think this is wrong.
Legally, I don't know. I don't think EU has any regulation pertaining to duty to care in case of tarmac delays (only airport delays) and I'm not sure to what extent does the US regulation apply to this case. However, DOT seems to indicate this should be covered, so you have grounds for complaint - worst case they will tell you this situation is not covered, best case scenario, you get some redress.
Legally, I don't know. I don't think EU has any regulation pertaining to duty to care in case of tarmac delays (only airport delays) and I'm not sure to what extent does the US regulation apply to this case. However, DOT seems to indicate this should be covered, so you have grounds for complaint - worst case they will tell you this situation is not covered, best case scenario, you get some redress.
During a tarmac delay, airlines must provide you with a snack, such as a granola bar, and drinking water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival).
Jan 12, 2018, 11:37 am
#3
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Morally, I think this is wrong.
Legally, I don't know. I don't think EU has any regulation pertaining to duty to care in case of tarmac delays (only airport delays) and I'm not sure to what extent does the US regulation apply to this case. However, DOT seems to indicate this should be covered, so you have grounds for complaint - worst case they will tell you this situation is not covered, best case scenario, you get some redress.
Legally, I don't know. I don't think EU has any regulation pertaining to duty to care in case of tarmac delays (only airport delays) and I'm not sure to what extent does the US regulation apply to this case. However, DOT seems to indicate this should be covered, so you have grounds for complaint - worst case they will tell you this situation is not covered, best case scenario, you get some redress.
Jan 13, 2018, 10:56 am
#4
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report it to the DOT please. It is hard to believe they don't have enough drinks (water and otherwise) on the plane to serve all customers in such an event.
Jan 13, 2018, 11:29 am
#5
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Report this to DOT. LX must obey US law on its US departures.
Unlike EC 261/2004, there is no payoff to you, but the carrier may be fined a substantial amount of money.
On a 4-hour delay, there is ample opportunity to reprovision bottled water and simple supplies and JFK has a contingency plan to do just this when IRROPS sets in.
Unlike EC 261/2004, there is no payoff to you, but the carrier may be fined a substantial amount of money.
On a 4-hour delay, there is ample opportunity to reprovision bottled water and simple supplies and JFK has a contingency plan to do just this when IRROPS sets in.
Jan 15, 2018, 5:53 pm
#6
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Yes I will report it to the DOT. It was actually not the coach team's fault, they were nice enough, but it was clearly a policy either by the airline or the maitre de canine. The flight was absolutely full given the previous had been cancelled and there just wasn't enough water to go through the whole cabin. However to decline providing water to certain passengers that really wanted some, to make sure business class has ample left sounds just plain wrong.
Jan 16, 2018, 9:12 am
#7
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Jan 16, 2018, 5:08 pm
#8
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Jan 23, 2018, 12:00 pm
#10
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Report this to DOT. LX must obey US law on its US departures.
Unlike EC 261/2004, there is no payoff to you, but the carrier may be fined a substantial amount of money.
On a 4-hour delay, there is ample opportunity to reprovision bottled water and simple supplies and JFK has a contingency plan to do just this when IRROPS sets in.
Unlike EC 261/2004, there is no payoff to you, but the carrier may be fined a substantial amount of money.
On a 4-hour delay, there is ample opportunity to reprovision bottled water and simple supplies and JFK has a contingency plan to do just this when IRROPS sets in.
The OP mentioned they were waiting for a gate to clear. I think that means the LX flight was arriving NOT departing as you mention.
Jan 25, 2018, 9:30 am
#11
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Jan 25, 2018, 12:53 pm
#12
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But if all off bays were occupied as well as gates, then apart from the aircraft taking off for another airport there’s not much to be done. It’s not as if ground staff can dock a set of stairs to an aircraft in the middle of a taxiway.
Jan 26, 2018, 6:26 am
#13
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I'm sure that if there is such a gridlock that nobody is moving for 4 hours, putting a set of stairs to an airplane on a taxiway somewhere is the least problem. After all, the plane isn't going anywhere anyway, stairs or not.
Jan 26, 2018, 7:22 am
#14
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Essentially, no one is allowed to be on foot on a taxiway unless they are part of an emergency crew or have just escaped out of a burning jet down the slides...
Jan 26, 2018, 4:36 pm
#15
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LX 22 was stranded for 4 hours on the JFK Tarmac waiting for a gate to clear on Saturday 6/1/2018. The flight was totally full given the previous cancelled flight. I was sitted on row 23J with full view on business. After 1 hour wait I saw the crew moving many bottles of water out of coach into business. I assumed this was because business class hadn't any left. Shortly after my 11 year old daughter who had a bad headache asked for water but she was told there was strictly none left on the whole plane. I saw multiple people in business classe getting glasses of water on many other occasions but each time I was told they had just found some but that was it. When the gate was finally announced and there was just 30 mins left, the crew moved back 5-6 bottles of water from business to coach. During 3 hours, no one in coach got water after a 9 hour flight. Do you think this is acceptable? and just protecting high value costumers or is this morally wrong (at least give old people and children a bit of water in coach?)