baggage allowance on award tickets?
#33
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#35
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what is the route? UA wants to sell premium bundles even if parts (or all!) of it is included. One of the many bad features at UA. If you have a TATL flight in X-class you will get a free bag.
#36
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
Just checked in online for my X class OS VIE-SJJ and no bags were included on the boarding pass it issued me, it also says I can't add one online either...
My UA confirmation email says 1 Bag is free, 2nd is 80EUR, but no idea how well that will go over at check in tonight.
My UA confirmation email says 1 Bag is free, 2nd is 80EUR, but no idea how well that will go over at check in tonight.
#37
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Just checked in online for my X class OS VIE-SJJ and no bags were included on the boarding pass it issued me, it also says I can't add one online either...
My UA confirmation email says 1 Bag is free, 2nd is 80EUR, but no idea how well that will go over at check in tonight.
My UA confirmation email says 1 Bag is free, 2nd is 80EUR, but no idea how well that will go over at check in tonight.
If you have it in writing that a bag is included the checkin agent ought to respect that
#38
Join Date: Dec 2006
Location: BKK/SEL/YQG
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Yes, both PAX show 1 8kg hand carry and 0 checked bags. When pulling up the reservation on OS it shows X class, Lite, 0 checked bags as well. Only the UA side shows the bags.
#39
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Let us know how you get on ?
#42
Join Date: Aug 2019
Posts: 5
Baggage Allowance on Austrian for Flying Returns Award Ticket
Hi All:
I am facing an issue with my award ticket. I have done search on this forum and google but could not find a solution to my problem. I have booked an award ticket (Economy - X) on Austrian Airlines from Vienna to Podgorica through Flying Returns (Air India). The ticket generated by Air India does not have any baggage information and the box is blank. I called the Air India customer care to check for the allowance, however, they directed me towards Austrian citing that the flight is operated by Austrian. Then, I called Austrian and they mentioned that they are unable to retrieve any baggage information on their system and directed me towards Air India. They mentioned that Air India rules will apply as Air India has booked the ticket. I have observed that this sector (VIE-TGD) offers Economy light ticket without any check-in baggage. I am not sure what to do now. It would be great if anyone can shed some light on what happens in these cases.
Apologies for any mistakes. This is my first post.
Thanks
C
I am facing an issue with my award ticket. I have done search on this forum and google but could not find a solution to my problem. I have booked an award ticket (Economy - X) on Austrian Airlines from Vienna to Podgorica through Flying Returns (Air India). The ticket generated by Air India does not have any baggage information and the box is blank. I called the Air India customer care to check for the allowance, however, they directed me towards Austrian citing that the flight is operated by Austrian. Then, I called Austrian and they mentioned that they are unable to retrieve any baggage information on their system and directed me towards Air India. They mentioned that Air India rules will apply as Air India has booked the ticket. I have observed that this sector (VIE-TGD) offers Economy light ticket without any check-in baggage. I am not sure what to do now. It would be great if anyone can shed some light on what happens in these cases.
Apologies for any mistakes. This is my first post.
Thanks
C
Last edited by chasni; Aug 27, 2019 at 1:27 am Reason: Typo
#43
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
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Welcome to FlyerTalk, chasni!
With an Economy award ticket (X) on European routes you will get the same baggage allowance as an Economy Classic/Flex ticket, i.e. one checked bag up to 23kg. If you are Star Alliance Gold you can check an additional bag up to 23kg. You can also take a carry-on bag up to 8kg (maximum size 55 x 40 x 23 cm) plus a personal item. More information may be found here.
https://www.austrian.com/Info/Flying..._lang=en&cc=UK
https://www.austrian.com/Info/Flying..._lang=en&cc=UK
With an Economy award ticket (X) on European routes you will get the same baggage allowance as an Economy Classic/Flex ticket, i.e. one checked bag up to 23kg. If you are Star Alliance Gold you can check an additional bag up to 23kg. You can also take a carry-on bag up to 8kg (maximum size 55 x 40 x 23 cm) plus a personal item. More information may be found here.
https://www.austrian.com/Info/Flying..._lang=en&cc=UK
https://www.austrian.com/Info/Flying..._lang=en&cc=UK
#44
Join Date: Aug 2019
Posts: 5
@NewbieRunner Thanks for the insight. This is helpful. In my previous conversation with Austrian, I had checked the meaning of Economy - X and asked them whether it refers to Economy Classic. They did not provide an answer and asked me to check with Air India. They had the same answer for every question I asked them. However, they mentioned that rules of Air India will apply and Air India does not have any Economy Light (without baggage) for any of its sectors, international as well domestic, as per my knowledge. I am unable to find this in writing anywhere, so I guess it will depend on my luck and the attitude of check-in agent.
#45
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
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I’m sorry you didn’t get an answer from phone agents. On award tickets you should normally get the full allowance.
Austrian Baggage Allowance on award ticket (X)
Austrian Baggage Allowance on award ticket (X)