Rant: LX doesn't load bags at LAX, then the runaround begins!
Jan 18, 2017, 11:08 am
#16
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,843
This is not what most want to hear, but the fact is that doing anything beyond filing a report which provides accurate information and accurate contact information including a mobile number, is not helping you, expediting your bag or doing anything other than increasing your blood pressure.
Jan 19, 2017, 9:45 am
#17
Original Poster
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
Sorry, but that was NOT proven by my experience.
If I hadn't gotten someone on the phone at LAX, I have no idea whether my bags would have ever left LAX -- and if I hadn't gotten someone at TXL on the phone, (a) who knows how long the bags would have been misplaced there, and (b) I wouldn't have been able to go pick them up the day I did (rather than waiting a minimum of 18 hours longer...maybe more?).
If I hadn't gotten someone on the phone at LAX, I have no idea whether my bags would have ever left LAX -- and if I hadn't gotten someone at TXL on the phone, (a) who knows how long the bags would have been misplaced there, and (b) I wouldn't have been able to go pick them up the day I did (rather than waiting a minimum of 18 hours longer...maybe more?).
Jan 22, 2017, 4:29 am
#18
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
Sorry, but that was NOT proven by my experience.
If I hadn't gotten someone on the phone at LAX, I have no idea whether my bags would have ever left LAX -- and if I hadn't gotten someone at TXL on the phone, (a) who knows how long the bags would have been misplaced there, and (b) I wouldn't have been able to go pick them up the day I did (rather than waiting a minimum of 18 hours longer...maybe more?).
If I hadn't gotten someone on the phone at LAX, I have no idea whether my bags would have ever left LAX -- and if I hadn't gotten someone at TXL on the phone, (a) who knows how long the bags would have been misplaced there, and (b) I wouldn't have been able to go pick them up the day I did (rather than waiting a minimum of 18 hours longer...maybe more?).
I've had bags misplaced numerous times over the past few years (Europe and US), every single time I've reported it at the arrivals baggage desk, I give them the delivery address, they give me a tracking number, eventually my bag arrives (sometimes that tracking is full of garbage, i.e. I've had a bag miss a few flights, before finally making it onto a flight to my destination). All they need is a missing bag report in the system, so that they're aware of the bag being missing, everything else is essentially automated (e.g. missing container is noticed, they take it to the handling facility, process the bags and redispatch them based on the report you've made) - they won't go looking for individual bags.