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-   -   Two bookings on the same flight (https://www.flyertalk.com/forum/swiss-international-air-lines/1803583-two-bookings-same-flight.html)

malmostoso Nov 20, 2016 11:53 pm
Two bookings on the same flight
 
Hello LX forum,

I'm afraid I messed up and I would like to hear your opinion on what is the best way to proceed.

I have a reservation MUC-ZRH-LUG-ZRH-MUC in Economy Light. My travel plans have changed and I need to go to AMS instead, so I stupidly booked LUG-ZRH-AMS instead of simply ZRH-AMS and ditching the ZRH-MUC segment. So basically I am booked twice on LUG-ZRH, and on the same flight.

Is there a risk that either reservation will be invalidated before flying?

I was thinking of flying MUC-ZRH-LUG and then cancelling the rest of the ticket (I don't think I would end up paying anything, and even if I am I'll chalk it up to my sillyness), so that LUG-ZRH-AMS is a "clean" reservation.

Do you see any problems with my plan?

Thank you!

oliver2002 Nov 21, 2016 12:55 am
LX revenue protection will locate the duplicate, put a dupe check note in both, and place it in a queue to the issuing office asking to contact you within 24-48h to clarify which ticket you intend to take.

malmostoso Nov 21, 2016 2:00 am
Originally Posted by oliver2002 (Post 27507835)
LX revenue protection will locate the duplicate, put a dupe check note in both, and place it in a queue to the issuing office asking to contact you within 24-48h to clarify which ticket you intend to take.
Thank you Oliver, do you think it's best to be proactive and call LX?

oliver2002 Nov 21, 2016 6:01 pm
You should call LX. One booking has:

Code:
14 SSR OTHS 1A CLEAR DUPE BY FRA1959/23NOV16 OR LX WILL                       
      AUTO-CANCEL                                                             
 15 SSR OTHS 1A CLEAR DUPE BY FRA0320/24NOV16 OR LX WILL                       
      AUTO-CANCEL                                                             
 16 SSR OTHS 1A CLEAR DUPE BY FRA0630/24NOV16 OR LX WILL                       
      AUTO-CANCEL                                                             
 17 SSR OTHS 1A CLEAR DUPE BY FRA2052/24NOV16 OR LX WILL                       
      AUTO-CANCEL                                                             
 18 SSR OTHS 1A CLEAR DUPE BY FRA1943/25NOV16 OR LX WILL                       
      AUTO-CANCEL
the other:
Code:
9 SSR OTHS 1A CLEAR DUPE BY ZRH1959/23NOV16 OR LX WILL                       
      AUTO-CANCEL                                                             
 20 SSR OTHS 1A CLEAR DUPE BY ZRH0320/24NOV16 OR LX WILL                       
      AUTO-CANCEL                                                             
 21 SSR OTHS 1A CLEAR DUPE BY ZRH0630/24NOV16 OR LX WILL                       
      AUTO-CANCEL                                                             
 22 SSR OTHS 1A CLEAR DUPE BY ZRH2052/24NOV16 OR LX WILL                       
      AUTO-CANCEL
Curious how LX handles these.

malmostoso Nov 21, 2016 11:23 pm
Originally Posted by oliver2002 (Post 27511221)

Curious how LX handles these.
Here's your answer :)

I called LX this morning and it was the South African call centre.

At first I asked the agent to simply cancel the return portion of the first ticket, but she said that no changes were permitted and she couldn't turn the booking into a one-way.

Then I explained my problem and she put me on hold, and when she came back she told me that a note has been put in the booking saying that the passenger won't travel the return portion.

I asked whether I might find surprises at the airport, and she said "It shouldn't be a problem", which I suppose it's as far as she is allowed to go.

I am not particularly reassured, but at least I did my part. I'll update after travel.

oliver2002 Nov 22, 2016 2:13 am
Now they have added the following:

Code:
19 SSR OTHS 1A IGNORE DUPE SEGMENT LX1234K03mmm16                             
 20 SSR OTHS 1A IGNORE DUPE SEGMENT LX6789K03mmm16                             
 [..]
46 RM MR malmostoso CLLD TO ADV PAX NT TRAVELLING IB FLT / ADDED               
      SSR                                                                     
 47 RM ----CPTLX0120/22NOV/EX801234/RA----

malmostoso Nov 22, 2016 2:46 am
Thank you for checking Oliver!

I must say the South African call centre never disappoints, whether LH, LX, or M&M. Always nice, friendly, and well prepared.


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