Swiss First Class Lounge just for Swiss
Dec 17, 2017, 3:20 am
#376
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,626
To the customer, it is just not clear why there are differences. For a while, there was no lounge use for SENs on arrival in LX SEN lounges but in LH SEN lounges (it is a published benefit), but both are called SEN lounges and both airlines have "Miles & More". AFAIK OS SEN lounges do not allow SEN on arrival to this day. This kind of inconsistency is just not good.
Dec 17, 2017, 4:57 am
#377
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,446
Indeed OS still doesnt grant access to SEN on arrival. And the ONE time I needed it in GVA it was pain too (eventually was admitted..)
In ZRH you still need to explain it sometimes but it works fine overall (I know one LD close enough that she explained me personally that they were never properly teached on the arriving SEN rule.. most "learned" it though)
In ZRH you still need to explain it sometimes but it works fine overall (I know one LD close enough that she explained me personally that they were never properly teached on the arriving SEN rule.. most "learned" it though)
Dec 17, 2017, 10:29 am
#378
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,660
Indeed OS still doesnt grant access to SEN on arrival. And the ONE time I needed it in GVA it was pain too (eventually was admitted..)
In ZRH you still need to explain it sometimes but it works fine overall (I know one LD close enough that she explained me personally that they were never properly teached on the arriving SEN rule.. most "learned" it though)
In ZRH you still need to explain it sometimes but it works fine overall (I know one LD close enough that she explained me personally that they were never properly teached on the arriving SEN rule.. most "learned" it though)
Dec 18, 2017, 4:49 am
#379
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,626
Indeed OS still doesnt grant access to SEN on arrival. And the ONE time I needed it in GVA it was pain too (eventually was admitted..)
In ZRH you still need to explain it sometimes but it works fine overall (I know one LD close enough that she explained me personally that they were never properly teached on the arriving SEN rule.. most "learned" it though)
In ZRH you still need to explain it sometimes but it works fine overall (I know one LD close enough that she explained me personally that they were never properly teached on the arriving SEN rule.. most "learned" it though)
Concerning ZRH: The LD's computer system seems to have a more or less well-hidden option "incoming SEN". Have mentioned it to several LDs who did not know about it and eventually found it.
Feb 18, 2018, 4:29 pm
#380
Join Date: Nov 2011
Location: SEA
Posts: 5
Can I get into the First Class Lounge?
In a few months I will be traveling the following all ticketed through United.
Departing flights
SEA – FRA – MUC all on Lufthansa Business Class
Returning flights
ZRH – SFO – SEA
ZRH to SFO In Swiss First Class and SFO – SEA in United First Class
This is a long thread to go through, so I apologize if this has already been answered but what can I expect if I try to get into the First Class lounge in ZRH? Will I be denied entry? Will they send me to another lounge?
Departing flights
SEA – FRA – MUC all on Lufthansa Business Class
Returning flights
ZRH – SFO – SEA
ZRH to SFO In Swiss First Class and SFO – SEA in United First Class
This is a long thread to go through, so I apologize if this has already been answered but what can I expect if I try to get into the First Class lounge in ZRH? Will I be denied entry? Will they send me to another lounge?
Feb 18, 2018, 5:54 pm
#381
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,832
Returning flights
ZRH – SFO – SEA
ZRH to SFO In Swiss First Class and SFO – SEA in United First Class
This is a long thread to go through, so I apologize if this has already been answered but what can I expect if I try to get into the First Class lounge in ZRH? Will I be denied entry? Will they send me to another lounge?
ZRH – SFO – SEA
ZRH to SFO In Swiss First Class and SFO – SEA in United First Class
This is a long thread to go through, so I apologize if this has already been answered but what can I expect if I try to get into the First Class lounge in ZRH? Will I be denied entry? Will they send me to another lounge?
, but that's the way it is.
Feb 18, 2018, 5:59 pm
#382
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
There have been reports of successful access if your ticket is booked under the LX native flight number rather than a UA codeshare number (but also reports of rejection).
There was also a report in the UA forum that LX has loosened the policy recently but this is unconfirmed.
Please give it a try (good luck!) and report back to us.
Feb 18, 2018, 11:21 pm
#383
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
ZRH to SFO In Swiss First Class and SFO – SEA in United First Class
This is a long thread to go through, so I apologize if this has already been answered but what can I expect if I try to get into the First Class lounge in ZRH? Will I be denied entry? Will they send me to another lounge?
This is a long thread to go through, so I apologize if this has already been answered but what can I expect if I try to get into the First Class lounge in ZRH? Will I be denied entry? Will they send me to another lounge?
Reports of people being turned away are when they have been ticketed on the UA codeshare, but their boarding pass reads ‘LXxxx’. In this case the lounge will check your ticket to see if it is the codeshare or not. Pure LX F = access to the lounge.
It is possible the lounge agent mistakes a pure LX ticket for the UA codeshare, but this should be something you can sort out with them. There is no restriction on entering the LX F lounge based solely on ticket stock.
Feb 19, 2018, 9:44 am
#384
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
I can't believe they've slipped back again, so If you are on an LX flight with an LX flight number you should be welcomed to the lounge, regardless of the UA paper. If it's a UA flight number, even though you've fudged it to somehow to show LX on the boarding card, the lounge angels will know and set their rottweilers on you.
Feb 19, 2018, 11:30 am
#385
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,293
Ticket stock is immaterial, booked flight number matters. If your reservation is on LX38 ZRH-SFO, you will be admitted irrespective of your ticket number (016xxx or 724xxx). But if your reservation is for UA8xxx ZRH-SFO, operated by Swiss, you will not be admitted. @:-)
I have repeatedly, and without issue, accessed the ZRH F lounges using tickets issued on AC (014) ticket stock for LX flight numbers.
Feb 19, 2018, 2:22 pm
#386
Join Date: Nov 2011
Location: SEA
Posts: 5
No, I don't think that this is the way it is.
Ticket stock is immaterial, booked flight number matters. If your reservation is on LX38 ZRH-SFO, you will be admitted irrespective of your ticket number (016xxx or 724xxx). But if your reservation is for UA8xxx ZRH-SFO, operated by Swiss, you will not be admitted. @:-)
I have repeatedly, and without issue, accessed the ZRH F lounges using tickets issued on AC (014) ticket stock for LX flight numbers.
Ticket stock is immaterial, booked flight number matters. If your reservation is on LX38 ZRH-SFO, you will be admitted irrespective of your ticket number (016xxx or 724xxx). But if your reservation is for UA8xxx ZRH-SFO, operated by Swiss, you will not be admitted. @:-)
I have repeatedly, and without issue, accessed the ZRH F lounges using tickets issued on AC (014) ticket stock for LX flight numbers.
Fri., XXX. X, 2018 Zurich, CH (ZRH) to San Francisco, CA, US (SFO)
Depart:
1:10 p.m.
Fri., XXX. X, 2018
Zurich, CH (ZRH)
Arrive:
4:00 p.m.
Fri., XXX. X, 2018
San Francisco, CA, US (SFO)
Travel Time:
11 hr 50 mn
Flight distance:
5,841 m/9,400 km
Flight:UA9728
Operated By Swiss International Air Lines
Aircraft: Boeing 777-300ER
Fare Class: First (A)
Meal: None
No Special Meal Offered.This was all booked on the UA website and the flight number says UA. I will try to get into the lounge and if denied entry I'll have my wife shed a few tears and be on our way to whatever lounge will accept us where I'll compose a nice letter of complaint to United. I had worse travel experiences than being denied entry to a lounge.
Depart:
1:10 p.m.
Fri., XXX. X, 2018
Zurich, CH (ZRH)
Arrive:
4:00 p.m.
Fri., XXX. X, 2018
San Francisco, CA, US (SFO)
Travel Time:
11 hr 50 mn
Flight distance:
5,841 m/9,400 km
Flight:UA9728
Operated By Swiss International Air Lines
Aircraft: Boeing 777-300ER
Fare Class: First (A)
Meal: None
No Special Meal Offered.This was all booked on the UA website and the flight number says UA. I will try to get into the lounge and if denied entry I'll have my wife shed a few tears and be on our way to whatever lounge will accept us where I'll compose a nice letter of complaint to United. I had worse travel experiences than being denied entry to a lounge.
Feb 19, 2018, 2:48 pm
#387
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
It sounds like I am out of luck as far as getting into the first class lounge at ZRH. I tried to insert an image of the United document but couldn't since I don't have 5 posts yet. Here is a text version of the UA info.
Fri., XXX. X, 2018 Zurich, CH (ZRH) to San Francisco, CA, US (SFO)
Depart:
1:10 p.m.
Fri., XXX. X, 2018
Zurich, CH (ZRH)
Arrive:
4:00 p.m.
Fri., XXX. X, 2018
San Francisco, CA, US (SFO)
Travel Time:
11 hr 50 mn
Flight distance:
5,841 m/9,400 km
Flight:UA9728
Operated By Swiss International Air Lines
Aircraft: Boeing 777-300ER
Fare Class: First (A)
Meal: None
No Special Meal Offered.This was all booked on the UA website and the flight number says UA. I will try to get into the lounge and if denied entry I'll have my wife shed a few tears and be on our way to whatever lounge will accept us where I'll compose a nice letter of complaint to United. I had worse travel experiences than being denied entry to a lounge.
Depart:
1:10 p.m.
Fri., XXX. X, 2018
Zurich, CH (ZRH)
Arrive:
4:00 p.m.
Fri., XXX. X, 2018
San Francisco, CA, US (SFO)
Travel Time:
11 hr 50 mn
Flight distance:
5,841 m/9,400 km
Flight:UA9728
Operated By Swiss International Air Lines
Aircraft: Boeing 777-300ER
Fare Class: First (A)
Meal: None
No Special Meal Offered.This was all booked on the UA website and the flight number says UA. I will try to get into the lounge and if denied entry I'll have my wife shed a few tears and be on our way to whatever lounge will accept us where I'll compose a nice letter of complaint to United. I had worse travel experiences than being denied entry to a lounge.
Thankfully the Senator lounge is pretty good in the E gates. Equal to many other F lounges.
Feb 19, 2018, 2:55 pm
#388
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,626
It's not quite a F lounge in the LH-group sense of the designation, only in the *A sense. But the whisky bar in the Sen lounge and, on a nice day, the outdoor terrace offer some consolation.
Feb 19, 2018, 3:27 pm
#389
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,609
Oh yes, I got the chance to check that whisky bar out the other evening and it is impressive. I could see bottles that were distilled in distilleries that I played beside when I was a child and another from where my grandfather fished enormous salmon out of the river Deveron. The whisky expert barman knew far more about it all than I did.
Feb 23, 2018, 2:47 pm
#390
Join Date: Feb 2002
Posts: 3,899
A few weeks ago UA ticket stock 016 round-trip.
UA9728 ZRH-SFO
Return
LX39 SFO-ZRH
LX644 ZRH-CDG
Try again. I don't know if I got lucky but warmly welcomed prior to departure of UA9728 on UA stock and on return too including a lovely nap room.
UA9728 ZRH-SFO
Return
LX39 SFO-ZRH
LX644 ZRH-CDG
Try again. I don't know if I got lucky but warmly welcomed prior to departure of UA9728 on UA stock and on return too including a lovely nap room.