SWISS changing their booking system to Amadeus in 2016

Old Feb 14, 16, 3:48 am
  #61  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,665
Originally Posted by orenrr View Post
Hi,
After SWISS changed their reservation system to Altea, when they will change their DCS to Altea? It will include a new online chkin system?
By the way, does anyone knows if Lufthansa also use Altea as DCS?

Thanks!
Read this thread:

http://www.flyertalk.com/forum/swiss...us-2016-a.html (post #3 and ff).
Air Rarotonga is offline  
Old Feb 14, 16, 5:31 am
  #62  
 
Join Date: Apr 2008
Location: Denver, CO
Programs: UA 1K
Posts: 271
Looks like the system is still buggy. I have a flight early tomorrow morning FCO-ZRH and cannot check in online today. Attempts to update my API data just end in errors. Probably going to be chaos at the airport tomorrow morning.
RoaminRoman is offline  
Old Mar 10, 16, 10:06 am
  #63  
 
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 103
Any updates on the eta to the change to Altea?

Why do people select the middle seat anyway? Half empty plane and they choose to sit next to me.
bobhope2 is offline  
Old Mar 10, 16, 5:20 pm
  #64  
mbr
 
Join Date: Feb 2005
Location: ZRH
Programs: LX HON, SK Diamond, AF Gold, HH Diamond, IHG Platinum, Melia Silver, AVIS, Sixt
Posts: 259
Originally Posted by LoungeLizzard View Post
Sure enough, I can now select any seats also in rows 1-3, and I can even save it on Swiss.com.
I got a bit suspicious when expertflyer wouldn't show my updated seats.
So I went back to Swiss.com, re-opened my reservation, and the seats had moved back to those I've had before.
Absolutely correct. Since the system change the blocked seats are not visible anymore on the online seat maps. They show up as free. You can select and save them but nothing happens in the background. You still sit on the seat where you have been before or you have still no seat if you had no reservation before.

Very uncomfortable!

Last edited by mbr; Mar 12, 16 at 3:16 am Reason: Clarification
mbr is offline  
Old Jun 26, 16, 10:19 am
  #65  
 
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, LHW, Shangri-La.
Posts: 459
Originally Posted by PetzLUX View Post
How about waiting a bit?
This weekend it was important to get the migration done and the system working. Adjustments can still be done...
OK, so I've waited a bit.
Around four months since this new wonderful system went live.

What has happened?
- I still cannot see, change or request any special meals on existing bookings on Swiss.com.
This happens regardless if the booking was made before or after the system change, and regardless if the booking was done via Lh.com or swiss.com
- For some reservations, I can no longer see the reserved seats on swiss.com
- I can see but not change or request special meals on Miles and More.com
- I still cannot see the correct seats on *alliance flights in the same PNR, and of course I cannot change them either. Dear marketing guys: It wouldn't hurt to also DELIVER from time to time in between praising the star alliance benefits.
- I gave up on the multi city booking tool on swiss.com

My conclusion is that nothing has happened and there are still as many bugs or more than during go live. For me, this new system is a step backwards.

Hopefully, the change at least helps all those who frequently fly between Switzerland and Germany because all LH&LX staff should now be able to access all reservations.
LoungeLizzard is offline  
Old Jun 26, 16, 2:13 pm
  #66  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 6,336
Originally Posted by LoungeLizzard View Post
OK, so I've waited a bit.
Around four months since this new wonderful system went live.

What has happened?
- I still cannot see, change or request any special meals on existing bookings on Swiss.com.
This happens regardless if the booking was made before or after the system change, and regardless if the booking was done via Lh.com or swiss.com
- For some reservations, I can no longer see the reserved seats on swiss.com
- I can see but not change or request special meals on Miles and More.com
- I still cannot see the correct seats on *alliance flights in the same PNR, and of course I cannot change them either. Dear marketing guys: It wouldn't hurt to also DELIVER from time to time in between praising the star alliance benefits.
- I gave up on the multi city booking tool on swiss.com

My conclusion is that nothing has happened and there are still as many bugs or more than during go live. For me, this new system is a step backwards.

Hopefully, the change at least helps all those who frequently fly between Switzerland and Germany because all LH&LX staff should now be able to access all reservations.
Chatted to a check-in agent about the new system last week. She said that the check-in module has now also been rolled out, but it's not the same as Lufthansa's system but according to her "a cheaper version". So for instance no automatic seat blocking for SEN/HON. Since the staff at the FCL island in Zurich don't get lists of HONs on flights anymore they don't do it manually any longer, outstations didn't do it anyway, and the new system doesn't do it either. So say good-bye to seat blocking (in the meantime I have discovered that it works on Air France ^)
San Gottardo is offline  
Old Jun 27, 16, 12:31 pm
  #67  
 
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 103
Is seat blocking really not working?

Today the seat next to me was free for the first time this year. Of course, it could just be a coincidence.
bobhope2 is offline  
Old Jul 11, 16, 7:58 am
  #68  
 
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 103
Originally Posted by bobhope2 View Post
Is seat blocking really not working?

Today the seat next to me was free for the first time this year. Of course, it could just be a coincidence.
I have now experienced seat blocking on the last four flights, including where there looked to be only one other seat free on the plane.
bobhope2 is offline  
Old Jul 11, 16, 8:42 am
  #69  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 37,994
Altea does different seat offerings based on customer value. Maybe it was not activated on LX in the first phase.
oliver2002 is offline  
Old Jan 9, 17, 11:02 pm
  #70  
 
Join Date: May 2006
Location: HKG
Programs: MPC, KF, BAEC // SPG, WoH, Honors
Posts: 1,196
This has probably been mentioned up-thread -- I have a PNR on CheckMyTrip.com but cannot use it to manage my booking on Swiss. I'm not sure if I have the name format wrong or if the Amadeus PNR isn't compatible with the Swiss back-end. Any ideas?
Kilian Zoll is online now  
Old Jan 10, 17, 1:20 am
  #71  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 37,994
Use the ticket number and name to pull up your reservation on Swiss.com
oliver2002 is offline  
Old Jan 12, 17, 6:45 am
  #72  
Suspended
 
Join Date: Jan 2005
Posts: 1,229
It works perfect. Just booked an LX ticket and it immediately showed on LH website and the M&M as well. ��
SwissCircle is offline  

Thread Tools
Search this Thread
Search Engine: