SWISS changing their booking system to Amadeus in 2016
Jan 31, 2016, 11:09 pm
#48
Join Date: Jul 2010
Posts: 80
I was able to see seat assignments that were not visible last week for a couple of long haul business class bookings on Swiss. Also was able to pull up the records on Checkmytrip and other airline websites like Thai and ANA, so this looks like an improvement :-)
Cheers,
-Cyborg
Cheers,
-Cyborg
LH.com I can access but again no seat or wrong seat assigned..
Hope the system runs smoothly soon !
cheers,
Michael
Feb 1, 2016, 3:22 am
#49
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,610
Oh that's a shame! I was hoping there would be some exciting mistakes! Maybe there'll be a few aftershocks before it all settles down. Great news about checkmytrip above, as well as being able to import the bookings into Miles & More. I always thought that was a nonsensical anomaly in this day and age. Particularly as Lufthansa owns SWISS!
Feb 1, 2016, 4:39 am
#50
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,610
Adding older bookings to M&M / CheckMyTrip / ... works fine for me.
Obviously, the old LX booking reference does not work.
You have to find the new Amadeus reference first, which is hidden here: open your booking on swiss.com -> click on "e-Documents" -> "send". Here you will find the new Amadeus booking reference at the top.
Obviously, the old LX booking reference does not work.
You have to find the new Amadeus reference first, which is hidden here: open your booking on swiss.com -> click on "e-Documents" -> "send". Here you will find the new Amadeus booking reference at the top.
Feb 1, 2016, 4:55 am
#51
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
Feb 1, 2016, 9:35 am
#52
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Is LX award space available on M&M? I can't find it on AC/UA for any dates/routes, be it for long-hauls in Y or short domestic/intra-EU hops.
Feb 1, 2016, 10:36 am
#53
Join Date: Jan 2009
Posts: 476
I am flying with my family to miami
Reserved seats and paid for them a while ago. Preferred zone, row 1 in economy
Today I saw, that my wife with the baby lost her basinett seat. I called up, was on hold for 45 minutes and agent promised to put her back in the same seat
I log on now ot check if seat is repaired and not only isnt that the case, but one of my kids also lost a seat?!
Does this make sense?
I cant even get into the seatmap, it just says
We have recorded your entry. Your advance seat reservation is presently being updated.
This is for hours
Reserved seats and paid for them a while ago. Preferred zone, row 1 in economy
Today I saw, that my wife with the baby lost her basinett seat. I called up, was on hold for 45 minutes and agent promised to put her back in the same seat
I log on now ot check if seat is repaired and not only isnt that the case, but one of my kids also lost a seat?!
Does this make sense?
I cant even get into the seatmap, it just says
We have recorded your entry. Your advance seat reservation is presently being updated.
This is for hours
Feb 2, 2016, 1:17 pm
#56
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 686
Looks there are still some bugs with short haul seat maps and short haul seat reservations in Business. I've only seen it on A320 and A321, but maybe it affects others as well.
I was happy when I saw that - finally - all business seats were open for reservation on a few A32x flights later in the year.
Had Swiss eventually heard me and given up the ridiculous seat blocking?
Sure enough, I can now select any seats also in rows 1-3, and I can even save it on Swiss.com.
I got a bit suspicious when expertflyer wouldn't show my updated seats.
So I went back to Swiss.com, re-opened my reservation, and the seats had moved back to those I've had before.
We've had that before, didn't we?
The funny thing is that experflyer still showed row 3 as blocked seats, but I could select and save those seats. At the moment, I just seem to get kicked out of row 2 when I try to book these (2C and 2D specifically)
Not the end of the world, but it would be nice if they could fix it, and I still believe it would be ten times smarter to just give up on that seatblocking.
I was happy when I saw that - finally - all business seats were open for reservation on a few A32x flights later in the year.
Had Swiss eventually heard me and given up the ridiculous seat blocking?
Sure enough, I can now select any seats also in rows 1-3, and I can even save it on Swiss.com.
I got a bit suspicious when expertflyer wouldn't show my updated seats.
So I went back to Swiss.com, re-opened my reservation, and the seats had moved back to those I've had before.
We've had that before, didn't we?
The funny thing is that experflyer still showed row 3 as blocked seats, but I could select and save those seats. At the moment, I just seem to get kicked out of row 2 when I try to book these (2C and 2D specifically)
Not the end of the world, but it would be nice if they could fix it, and I still believe it would be ten times smarter to just give up on that seatblocking.
Feb 3, 2016, 3:39 am
#58
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,832
Feb 14, 2016, 12:32 am
#60
Join Date: Mar 2014
Location: Israel
Programs: MileagePlus, Matmid, HHONORS
Posts: 23
SWISS will change DCS?
Hi,
After SWISS changed their reservation system to Altea, when they will change their DCS to Altea? It will include a new online chkin system?
By the way, does anyone knows if Lufthansa also use Altea as DCS?
Thanks!
After SWISS changed their reservation system to Altea, when they will change their DCS to Altea? It will include a new online chkin system?
By the way, does anyone knows if Lufthansa also use Altea as DCS?
Thanks!