Very slow meal service in C
Mar 29, 2013, 8:12 pm
#16
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Is Swiss not very good about offering drink refills as needed? Or do C class pax simply have to wait for the cart to roll around? I hate how European airlines do that. It rushes people as they know that is there only chance to get a refill rather than letting people enjoy their drinks at their own leisure.
Apr 3, 2013, 10:15 am
#17
Join Date: Apr 2008
Posts: 1,063
I had the same experience recently on ZRH -DME, which is a 3 hr flight:
( was seated in 1A ):
No pre meal drink offering at all, except the mineral water bottle in seat pocket
Started serving from the back of the C-cabin meals and drinks 45 min after take off
Slow progress along the cabin, meal cart arrived at row one 1.5 hrs (!) after take off
Food choice still: (ravioli or meat ) but served cold!
Got one glass of wine and asked food to be reheated
got it back in lukewarm condition
was never asked for a 2nd glass of wine, cabin crew disappeared behin curtain for rest of the flight
LX cabin staff training been outsourced to AA or US ?
( was seated in 1A ):
No pre meal drink offering at all, except the mineral water bottle in seat pocket
Started serving from the back of the C-cabin meals and drinks 45 min after take off
Slow progress along the cabin, meal cart arrived at row one 1.5 hrs (!) after take off
Food choice still: (ravioli or meat ) but served cold!
Got one glass of wine and asked food to be reheated
got it back in lukewarm condition
was never asked for a 2nd glass of wine, cabin crew disappeared behin curtain for rest of the flight
LX cabin staff training been outsourced to AA or US ?
Apr 13, 2013, 2:11 am
#18
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,647
No, even worse: No more training at all!
I flew ZRH-YUL in C. It took about 1hr30 for drinks and more 2h15 for the starters to be served. About 3h into the flight, still waiting for the main course and a second drink serving, I decided to visit the MdC compartment where she was doing some paperwork
She told me that unfortunately the galley attendant in C had no training whatsoever and was indeed on her first flight. She asked me some compassion with untrained staff. The rest of the conversation was about the level of the training of the MdC doing paperwork in such a situation ...
I flew ZRH-YUL in C. It took about 1hr30 for drinks and more 2h15 for the starters to be served. About 3h into the flight, still waiting for the main course and a second drink serving, I decided to visit the MdC compartment where she was doing some paperwork
She told me that unfortunately the galley attendant in C had no training whatsoever and was indeed on her first flight. She asked me some compassion with untrained staff. The rest of the conversation was about the level of the training of the MdC doing paperwork in such a situation ...
Apr 13, 2013, 6:33 am
#19
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
Aug 28, 2013, 4:33 am
#20
Join Date: May 2008
Location: Paris
Programs: M&M SEN, Flying Blue Platinum, Executive Club nobody, Hilton Gold, Sol Melia MAS Gold
Posts: 172
Was hoping for improvement
I have been hoping for some improvement in serving times, noise, etc., but it seems that Swiss has still not gotten the message that while the seat is excellent for sleeping, the service does sometimes prevents it
- Why does it take 30-60' longer to serve the meal after take off than it takes AF or even sometimes LH?
- Why does breakfast (which gets less and less exciting) need to start two hours before landing?
- Why do they serve the D and G seats from the same aisle, reaching over one passenger (and often waking me up!) to serve somebody closer to the other aisle? On the 2245 departures, many passengers, including me, want to sleep, not listen to people eat!
- Why does it take 30-60' longer to serve the meal after take off than it takes AF or even sometimes LH?
- Why does breakfast (which gets less and less exciting) need to start two hours before landing?
- Why do they serve the D and G seats from the same aisle, reaching over one passenger (and often waking me up!) to serve somebody closer to the other aisle? On the 2245 departures, many passengers, including me, want to sleep, not listen to people eat!
Aug 28, 2013, 4:39 am
#21
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
I've given up doing the meal the service on JFK to ZRH flights. Way too long and the flight is way too short. Swiss undoubtedly is amongst the slowest when it comes to cabin service in business. And god help you if you want a drink refill. Good luck with that. That's why I now always order two drinks at once.
Aug 28, 2013, 6:38 am
#22
Join Date: Apr 2004
Location: ZRH
Programs: LH SEN only nowadays, AF & AY basic. Radisson Blu fan :-)
Posts: 505
Different experience for me on ORD-ZRH this monday. Menu choice was noted prior to take off, appetizer was in front of me maybe 30 mins after take off the latest. Was done and fast asleep before the first movie ended.