Why can't I pick seats [on LX C]

Old Jun 19, 12, 6:16 pm
  #1  
Original Poster
 
Join Date: Dec 2009
Location: Los Angeles& Telluride
Programs: UA1K, 1MM,AA Exec. Platinum, Global Entry, Nexus
Posts: 618
Why can't I pick seats [on LX C]

Flying to ARN on Swiss in Sept. Bought a Biz class fare but had to call for seats and then I read on the Swiss Website that seats are NOT guaranteed. Why do they do that?
Looking forward to flying LX 40&41 to try the new biz seats. Wanted K seats but those seem to be all gone? Sounds weird. Where can I go to see seat maps? I am a United 1K and used to being able to see loads.
thanks in advance for all answers.
tomj888 is offline  
Old Jun 19, 12, 7:12 pm
  #2  
Suspended
 
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,658
Originally Posted by tomj888 View Post
Flying to ARN on Swiss in Sept. Bought a Biz class fare but had to call for seats and then I read on the Swiss Website that seats are NOT guaranteed. Why do they do that?
Looking forward to flying LX 40&41 to try the new biz seats. Wanted K seats but those seem to be all gone? Sounds weird. Where can I go to see seat maps? I am a United 1K and used to being able to see loads.
thanks in advance for all answers.
Your seats are UA are not guaranteed either. Not sure where you got that notion?
UAPremExecflyer is offline  
Old Jun 19, 12, 11:17 pm
  #3  
htb
 
Join Date: Aug 2005
Programs: LH M&M (was: SEN), UA*G(1K), PC Spire Amb, Marriott Gold (by virtue of UA*G), Accor Gold
Posts: 4,608
Originally Posted by tomj888 View Post
Flying to ARN on Swiss in Sept. Bought a Biz class fare but had to call for seats and then I read on the Swiss Website that seats are NOT guaranteed. Why do they do that?
Sometimes, when the flight is overbooked, they will ask a couple of business class passengers to stand in the galley for the duration of the flight. Therefore seats cannot be guaranteed.

Sorry, couldn't resist

HTB.
htb is offline  
Old Jun 20, 12, 12:09 am
  #4  
 
Join Date: Sep 2001
Location: Singapore
Posts: 1,984
Have you tried putting in your booking reference and surname on the box in the top right corner of Lufthansa.com ? I select my SWISS seats that way.
Singapore_Air is online now  
Old Jun 20, 12, 4:07 am
  #5  
 
Join Date: Jul 2002
Posts: 1,502
I'm a United 1K who is flying twice on LX later this year in Business Class. On both flights I have been able to book my preferred seats by calling Swiss.
Latitudes is offline  
Old Jun 20, 12, 4:47 am
  #6  
Hyatt Contributor Badge
 
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,799
Nothing new here... the Swiss web systems don't have the option of choosing seats, you have to call or wait for OLCI. Quite old-school, but that's how they still do it....
And seats assignments are never guaranteed (have you never seen that disclaimer before?) but you normally get the seat that you have chosen :-).

Last edited by RTW1; Jun 20, 12 at 7:13 am
RTW1 is offline  
Old Jun 20, 12, 7:11 am
  #7  
 
Join Date: Sep 2005
Posts: 154
I'm flying Business next week, called and got seats (K) in both directions. I wasn't too thrilled, though, when the customer service rep told that all of the double table single seats and front cabin were reserved for "special customers." It made me feel very un-special.
flyer0409 is offline  
Old Jun 20, 12, 7:20 am
  #8  
Hyatt Contributor Badge
 
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,799
Very poor communication if this is what they told you.... It would sound a lot better when they tell you that some seats are blocked for members of their FFP, but only until 24hrs before departure. Then you can choose a seat that hasn't been reserved.

The seat blocking is a somewhat "double-edged sword". For people who get it, it's a nice perk. But if you are paying full fare you also want the best seat, and you are denied some seats.

The single table single seats are also quite good....
RTW1 is offline  
Old Jun 20, 12, 8:56 am
  #9  
 
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 1,998
Originally Posted by RTW1 View Post
The single table single seats are also quite good....
Or I would say even better, because the "tunnel" for the feet is bigger. Of course 4 A is still the prime seat, but unless you are HON or SEN impossible to get it.
behuman is offline  
Old Jun 20, 12, 9:05 am
  #10  
 
Join Date: Mar 2012
Posts: 182
Originally Posted by tomj888 View Post
Where can I go to see seat maps? I am a United 1K and used to being able to see loads.
Try free access to http://www.expertflyer.com/.

Originally Posted by Singapore_Air View Post
Have you tried putting in your booking reference and surname on the box in the top right corner of Lufthansa.com ? I select my SWISS seats that way.
It doesn't work for me with a SWISS PNR (issued by booking on the SWISS website); I believe you need the (different) LH PNR to do this.

Last edited by Thorgils; Jun 20, 12 at 10:10 am
Thorgils is offline  
Old Jun 20, 12, 6:46 pm
  #11  
 
Join Date: Sep 2005
Posts: 154
I do want to point out that I paid for my ticket-- no miles; no upgrade-- not that it should matter. I am fairly comfortable with my K seats but it was handled very badly.
flyer0409 is offline  
Old Jun 20, 12, 7:42 pm
  #12  
 
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,763
Originally Posted by flyer0409 View Post
I do want to point out that I paid for my ticket-- no miles; no upgrade-- not that it should matter. I am fairly comfortable with my K seats but it was handled very badly.
I wouldn't take it too personally. Every time I phone up to get 4A (knowing beforehand that it is available) they tell me it's not available. I then say not even for a Senator? Which is always followed by an apology and me being put in 4A. I just think it's how the LX call center agents are. They are polite but not always on the top of their game.
Crampedin13A is offline  
Old Jun 20, 12, 8:07 pm
  #13  
Senior Moderator, Moderator: Coronavirus, Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 27,960
I have sat in 4A at least twice as well as 6K and 7K and I actually prefer 7K. I didn't feel wedged in as I did in 4A and I think the seat may be wider since you can lower the armrest on the window side.
NewbieRunner is offline  
Old Jun 21, 12, 6:43 am
  #14  
 
Join Date: Sep 2005
Posts: 154
Unfortunately, all I could get was 9K each way-- no window.
flyer0409 is offline  
Old Jun 21, 12, 12:39 pm
  #15  
Formerly known as koeche
 
Join Date: Mar 2012
Location: Switzerland
Programs: LX SEN, QR Plat, Hilton Diamond, Windows 7, Adobe Creative Suite
Posts: 210
Originally Posted by flyer0409 View Post
Unfortunately, all I could get was 9K each way-- no window.
K are window seats. 9K is not bad.
CheckInPeach is offline  

Thread Tools
Search this Thread
Search Engine: