Is the carry-on policy a right?
Jan 30, 2011, 9:25 am
#1
Original Poster
Join Date: Apr 2010
Location: ZRH
Programs: Marriott Plat, Hyatt Global, Miles and More SEN,
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Is the carry-on policy a right?
Hi FT,
my wife just came back from a flight from Amsterdam LX729 (edel). She was in business class, a FTL and her 1 bag was smaller then 55cm x 40cm x 20cm printed on the e-ticket. At the gate her bag was refused. It seems to me Swiss/Edel was wrong. What do you all think? Am I missing something?
Thanks,
Bege
PS sorry for bad subject. Can't edit it. Consider instead, "Is the carry-on policy a right?" or "Is the carry-on policy a secret plot to trick my wife?" or "Is the carry-on policy bullocks?" (for the UK members)
my wife just came back from a flight from Amsterdam LX729 (edel). She was in business class, a FTL and her 1 bag was smaller then 55cm x 40cm x 20cm printed on the e-ticket. At the gate her bag was refused. It seems to me Swiss/Edel was wrong. What do you all think? Am I missing something?
Thanks,
Bege
PS sorry for bad subject. Can't edit it. Consider instead, "Is the carry-on policy a right?" or "Is the carry-on policy a secret plot to trick my wife?" or "Is the carry-on policy bullocks?" (for the UK members)
Last edited by begemot; Jan 31, 2011 at 3:26 am
Jan 30, 2011, 9:37 am
#2
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Hi FT,
my wife just came back from a flight from Amsterdam LX729 (edel). She was in business class, a FTL and her 1 bag was smaller then 55cm x 40cm x 20cm printed on the e-ticket. At the gate her bag was refused. It seems to me Swiss/Edel was wrong. What do you all think? Am I missing something?
Thanks,
Bege
PS sorry for bad subject. Can't edit it. Consider instead, "Is the carry-on policy a right?" or "Is the carry-on policy a secret plot to trick my wife?" or "Is the carry-on policy bullocks?" (for the UK members)
my wife just came back from a flight from Amsterdam LX729 (edel). She was in business class, a FTL and her 1 bag was smaller then 55cm x 40cm x 20cm printed on the e-ticket. At the gate her bag was refused. It seems to me Swiss/Edel was wrong. What do you all think? Am I missing something?
Thanks,
Bege
PS sorry for bad subject. Can't edit it. Consider instead, "Is the carry-on policy a right?" or "Is the carry-on policy a secret plot to trick my wife?" or "Is the carry-on policy bullocks?" (for the UK members)
It has never happened to me in Edelweiss operated aircraft but I remember it happened once in C(and Sen) in a very full A320 from Zrh-Bcn.
The problem is that bags in the overhead compartments on the Fokker are very small, and if you board the plane late, you may have no space.
Did she tried to put in underneath the seat, or she was in Row 1?
Regarding your point if one carry-on it is a right, probably it is but if there is no space, how can you enforce it?
Jan 31, 2011, 3:23 am
#4
Original Poster
Join Date: Apr 2010
Location: ZRH
Programs: Marriott Plat, Hyatt Global, Miles and More SEN,
Posts: 338
Hi begemot,
It has never happened to me in Edelweiss operated aircraft but I remember it happened once in C(and Sen) in a very full A320 from Zrh-Bcn.
The problem is that bags in the overhead compartments on the Fokker are very small, and if you board the plane late, you may have no space.
Did she tried to put in underneath the seat, or she was in Row 1?
Regarding your point if one carry-on it is a right, probably it is but if there is no space, how can you enforce it?
It has never happened to me in Edelweiss operated aircraft but I remember it happened once in C(and Sen) in a very full A320 from Zrh-Bcn.
The problem is that bags in the overhead compartments on the Fokker are very small, and if you board the plane late, you may have no space.
Did she tried to put in underneath the seat, or she was in Row 1?
Regarding your point if one carry-on it is a right, probably it is but if there is no space, how can you enforce it?
Bege
and thanks goliath!
Jan 31, 2011, 7:47 am
#5
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Jan 31, 2011, 10:21 am
#6
Join Date: Oct 2005
Location: CGK
Programs: LH SEN (LH*G), HH Diamond, AB Gold (1W Saph)
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Possibly. How much did the bag weigh? Size is one thing, but there is also a weight limit of 8kg:
http://www.swiss.com/web/EN/services...arryon_baggage
That should be "bollocks", by the way. A bullock is a young bull.
http://www.swiss.com/web/EN/services...arryon_baggage
That should be "bollocks", by the way. A bullock is a young bull.
Jan 31, 2011, 10:49 am
#7
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,381
Assuming legal size and weight, hand luggage allowance is part of the contract between the passenger and the airline. In fact SWISS advertises 2 pieces of hand luggage in C, so being denied just one is even worse.
Being right is nice but getting your right honour is something else altogether. I know there are people on FT that would ask them for an IDB voucher. I would definitely contact SWISS (or Edelweiss, depending on who your wife booked with) and ask for reasonable compensation.
Was the luggage rejected by the gate agents or the cabin crew? Unfortunately the gate staff in AMS (at least those handling Edelweiss/SWISS/LH) recently have seemingly become more incompetent - I've had several incredibly inefficient boarding procedures over the last few weeks and they seem to put gate agents there on their first day in the job.
Being right is nice but getting your right honour is something else altogether. I know there are people on FT that would ask them for an IDB voucher. I would definitely contact SWISS (or Edelweiss, depending on who your wife booked with) and ask for reasonable compensation.
Was the luggage rejected by the gate agents or the cabin crew? Unfortunately the gate staff in AMS (at least those handling Edelweiss/SWISS/LH) recently have seemingly become more incompetent - I've had several incredibly inefficient boarding procedures over the last few weeks and they seem to put gate agents there on their first day in the job.
Jan 31, 2011, 4:16 pm
#8
Join Date: Oct 2007
Location: Tasmania, Australia
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Feb 1, 2011, 2:02 am
#11
Original Poster
Join Date: Apr 2010
Location: ZRH
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Posts: 338
Possibly. How much did the bag weigh? Size is one thing, but there is also a weight limit of 8kg:
http://www.swiss.com/web/EN/services...arryon_baggage
That should be "bollocks", by the way. A bullock is a young bull.
http://www.swiss.com/web/EN/services...arryon_baggage
That should be "bollocks", by the way. A bullock is a young bull.
Was the luggage rejected by the gate agents or the cabin crew? Unfortunately the gate staff in AMS (at least those handling Edelweiss/SWISS/LH) recently have seemingly become more incompetent - I've had several incredibly inefficient boarding procedures over the last few weeks and they seem to put gate agents there on their first day in the job.
Johndp I do not know what bag can expand 50% if you stuff it but I'm pretty sure my wife doesn't have one of those scary monsters.
Bege
Last edited by begemot; Feb 1, 2011 at 2:08 am
Feb 1, 2011, 6:49 am
#12
Join Date: Aug 2005
Programs: AA, UA, DL,
Posts: 588
Hello OP,
I had the same problem last year. I had a business class seat. I had no problem with my carryon from ORD-ZRH.
\
But at ZRH, (ZRH-IST leg) the gate agent walked over to my carryon and slapped on a baggage tag. Did not bother to tell why she had done that, didn't bother to measure the bag, didn't bother to weigh the bag -- she just slapped on a baggage.
When we boarded the bus to be bussed to the plane, I very casually and stealthily yanked off the offending bag and walked on the plane with my carryon. This carryon fit better in the overhead on this plane than it did on the bigger ORD-ZRH leg!
That's my experience with Swiss Air.
David
I had the same problem last year. I had a business class seat. I had no problem with my carryon from ORD-ZRH.
\
But at ZRH, (ZRH-IST leg) the gate agent walked over to my carryon and slapped on a baggage tag. Did not bother to tell why she had done that, didn't bother to measure the bag, didn't bother to weigh the bag -- she just slapped on a baggage.
When we boarded the bus to be bussed to the plane, I very casually and stealthily yanked off the offending bag and walked on the plane with my carryon. This carryon fit better in the overhead on this plane than it did on the bigger ORD-ZRH leg!
That's my experience with Swiss Air.
David
Mar 4, 2011, 4:18 am
#14
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Ms. Begemot got a reply from Swiss.
the summary is, we are sorry, we can't verify if there was nothing bad in bag, size of bag, etc. Here's 1000 miles anyway.
the summary is, we are sorry, we can't verify if there was nothing bad in bag, size of bag, etc. Here's 1000 miles anyway.
Mar 5, 2011, 1:39 pm
#15
Join Date: Oct 2010
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If it's the latter, it's quite common. Most of my flights are in CRJ, and compartments there are pretty small. That's why pretty much everyone (esp. now in winter, with all the coats and such) gets a "delivery at aircraft" tag and their bags are stored in separate hold.