Introducing the official SWISS Lurker

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Old Apr 12, 10, 2:10 am
  #1  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
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Join Date: Dec 2002
Location: MUC
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Cool Introducing the official SWISS Lurker

Dear fellow Flyertalkers,

please join totti & me in welcoming the official SWISS lurker to our forum. In real life he goes by Nick*, here he will post as SwissInternationalAirLines.

Nick will not deal with your individual complaints, instead take feedback on general aspects of the product and features that stand for SWISS. See the next post more detail.

If you have a new topic to ask the SWISS lurker about, please open a new thread and use the 'Dear Swiss Lurker' prefix. That way others can comment and Swiss has a better overview.

We wish SwissInternationalAirLines all the best and thank them for seeking participation and dialog within FT

Regards Oliver2002 & Totti
Moderators M&M forum

Lurker v1: Christian L.
Lurker v2: Parand R.
Lurker v3: Gianrico M.
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Last edited by oliver2002; Apr 11, 14 at 5:52 am Reason: updated the names
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Old Apr 12, 10, 2:13 am
  #2  
Company Representative - Swiss Airlines
 
Join Date: Jun 2009
Location: Zurich / Switzerland
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Posts: 888
Dear Flyertalker,

I am very happy to announce our new involvement with Flyertalk.

My name is Christian. And, as of today, I am the official representative of Swiss International Air Lines here on Flyertalk. I am also the guy who manages SWISS’s social media activities. And participating in our customers’ discussions on Flyertalk is part of our social media strategy.

What will we be doing?

I’ll try to answer any questions that need a response from SWISS (though I don’t intend to steer the discussions here). Once in a while I may also start a thread – like getting ideas from you on new products or services.

What won’t we be doing?
I won’t be able to handle individual complaints. Our Feedback Management team will be happy to help you here, though. So please contact them through the form available on our website: http://www.swiss.com/web/EN/general/.../contacts.aspx

I also won’t be using Flyertalk as an advertising or marketing platform. Helping and supporting you are what I’m here for.

If you have any other ideas of what we can do on Flyertalk, I’ll be happy to hear from you. I’ll check out the feasibility of anything you suggest and get back to you. I’d also really appreciate any other input or ideas you may have.

Please bear in mind that this isn’t a round-the-clock service. But I will try to get back to you as soon as possible.

I’m looking forward to your reactions, questions and input!

Kind regards,

Christian
Swiss International Air Lines
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Old Apr 12, 10, 2:31 am
  #3  
Moderator: Lufthansa Miles & More forum
 
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Welcome to Flyertalk and the Swiss Subforum, Christian! Looking forward to your contributions.
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Old Apr 12, 10, 4:47 am
  #4  
 
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Christian
Welcome to FT , you represent a great air line and this should make it even better.
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Old Apr 12, 10, 5:48 am
  #5  
 
Join Date: Apr 2004
Location: ZRH & across Middle East & Africa
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Welcome Christian - happy to see LX represented here!
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Old Apr 12, 10, 6:30 am
  #6  
 
Join Date: Jul 2009
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Welcome Christan!

What won’t we be doing?
I won’t be able to handle individual complaints. Our Feedback Management team will be happy to help you here, though. So please contact them through the form available on our website: http://www.swiss.com/web/EN/general/.../contacts.aspx
I can fully understand that - however could you provide an e-mail address/phone number for escalation if I do not get a reply (since January) from Swiss (both via e-mail as via web form)?

Apart from that issue, LX is still one of my favorite airlines
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Old Apr 12, 10, 7:10 am
  #7  
 
Join Date: Mar 2010
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Welcome Christian!

This is a very nice initiative! I am already a fan of Swiss on Facebook and feel that your efforts to have a strong presens on the different social media platforms are great.
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Old Apr 12, 10, 7:20 am
  #8  
 
Join Date: May 2005
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Welcome onboard Christian and glad to see that LX now participates in Flyertalk!
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Old Apr 12, 10, 7:34 am
  #9  
 
Join Date: Feb 2008
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That's great initiative and clear sign of appreciation of internet communities...
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Old Apr 12, 10, 7:41 am
  #10  
 
Join Date: Oct 2008
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Good news!
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Old Apr 12, 10, 8:05 am
  #11  
 
Join Date: Jun 2004
Location: Nairobi
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This is terrific, and just one more example of the consistently great customer service from Swiss. Now, my only general question is, when will JNB get the new biz class seats?? Welcome to FT Christian
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Old Apr 12, 10, 8:56 am
  #12  
 
Join Date: Jan 2008
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A big welcome and thank you for being here also from my side!
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Old Apr 12, 10, 9:20 am
  #13  
 
Join Date: Jun 2008
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Oh yes, business seats cover a lot of questions and posts on this forum. Could Swiss officially declare what routes/planes/registration have and will have new business seats? United or Continental have detailed plans updated very often where you can check which planes exactly have new seats, that would be great to have.
Also will Airbuses 340 receive these new seats, and when?
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Old Apr 12, 10, 9:21 am
  #14  
 
Join Date: Apr 2010
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webcheck problems

gruezi christian.

here is just one for a start: online check-in is PROMISED on the swiss homepage.

well: try and check online for a flight from germany via zurich to london: NOT POSSIBLE.
lufthansa knows about the problem and admits to that.

swiss is still PROMISING that service, that you unfortunately are not able to deliver.

any ideas?
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Old Apr 12, 10, 9:23 am
  #15  
 
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
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Welcome to FT /SwissInternationalAirLines! You will find that for most of us our bark is worse than our bite.
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