Introducing the official SWISS Lurker
Jul 11, 2012, 5:52 am
#721
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
Dear Gianrico,
the SEN lounge at the airside center is always very crowded during peak times, it's as bad that somethimes there are no seats left, which is unacceptable, something really needs to be done about it! You finally need to offer a SEN lounge at Terminal E, something I really can't understand that this is not yet offered. Also, compared to LH and OS the catering offered in the SEN lounges of LX is very poor.
Hopefully we can see an improveent there soon!
Kind regards,
LXA350
the SEN lounge at the airside center is always very crowded during peak times, it's as bad that somethimes there are no seats left, which is unacceptable, something really needs to be done about it! You finally need to offer a SEN lounge at Terminal E, something I really can't understand that this is not yet offered. Also, compared to LH and OS the catering offered in the SEN lounges of LX is very poor.
Hopefully we can see an improveent there soon!
Kind regards,
LXA350
I'm sorry for your bad experiences in our SEN Lounge.
I have noted and forwarded your feedback to our ground service development department.
Nevertheless, I hope we can welcome you onboard of our flights again soon.
Kind regards,
Gianrico
Jul 11, 2012, 6:58 am
#722
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
You might add to make the longest bar in an airport lounge non smoking, this would resolve the crowding problem and offer that great view with healthy air.
Jul 14, 2012, 3:28 pm
#724
Join Date: Jan 2011
Programs: LH FT, IB
Posts: 77
Good Evening to all.
Dear Gianrico,
in summer, Swiss does some flights to Oporto. I will do OPO - ZRH - TXL and I have a question:
since I'm a LH FTL, will I be able to use the Swiss Arrival Lounge? (I will arrive at 06:30 am) I ask this because in Frankfurt I'm only able to use the Lufthansa Arrival Lounge if I'm arriving in a long haul flight.
Thank you in advance for your help
Dear Gianrico,
in summer, Swiss does some flights to Oporto. I will do OPO - ZRH - TXL and I have a question:
since I'm a LH FTL, will I be able to use the Swiss Arrival Lounge? (I will arrive at 06:30 am) I ask this because in Frankfurt I'm only able to use the Lufthansa Arrival Lounge if I'm arriving in a long haul flight.
Thank you in advance for your help
Jul 14, 2012, 3:46 pm
#725
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Good Evening to all.
Dear Gianrico,
in summer, Swiss does some flights to Oporto. I will do OPO - ZRH - TXL and I have a question:
since I'm a LH FTL, will I be able to use the Swiss Arrival Lounge? (I will arrive at 06:30 am) I ask this because in Frankfurt I'm only able to use the Lufthansa Arrival Lounge if I'm arriving in a long haul flight.
Thank you in advance for your help
Dear Gianrico,
in summer, Swiss does some flights to Oporto. I will do OPO - ZRH - TXL and I have a question:
since I'm a LH FTL, will I be able to use the Swiss Arrival Lounge? (I will arrive at 06:30 am) I ask this because in Frankfurt I'm only able to use the Lufthansa Arrival Lounge if I'm arriving in a long haul flight.
Thank you in advance for your help
"All Miles&More status customers (FTL, SEN, HON), irrespective of the logo or branding of their Miles&More status card, have access to the SWISS Arrivals Lounge, also irrespective of where they are arriving from (both EU and IC flights), and irrespective of whether arriving on LX or on LH (FTL/SEN: Star Alliance flights; HON: any carrier)."
Yes, FTL has access to the arrival lounge when arriving on any Star Alliance flight. However, the arrival lounge is landside so you will have to clear security after leaving the lounge.
Jul 15, 2012, 10:10 am
#726
Join Date: Jan 2011
Programs: LH FT, IB
Posts: 77
I am not Gianrico but this question has already been answered in another thread.
"All Miles&More status customers (FTL, SEN, HON), irrespective of the logo or branding of their Miles&More status card, have access to the SWISS Arrivals Lounge, also irrespective of where they are arriving from (both EU and IC flights), and irrespective of whether arriving on LX or on LH (FTL/SEN: Star Alliance flights; HON: any carrier)."
Yes, FTL has access to the arrival lounge when arriving on any Star Alliance flight. However, the arrival lounge is landside so you will have to clear security after leaving the lounge.
"All Miles&More status customers (FTL, SEN, HON), irrespective of the logo or branding of their Miles&More status card, have access to the SWISS Arrivals Lounge, also irrespective of where they are arriving from (both EU and IC flights), and irrespective of whether arriving on LX or on LH (FTL/SEN: Star Alliance flights; HON: any carrier)."
Yes, FTL has access to the arrival lounge when arriving on any Star Alliance flight. However, the arrival lounge is landside so you will have to clear security after leaving the lounge.
Have an excellent Sunday!
Jul 15, 2012, 11:15 am
#727
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Jul 15, 2012, 11:38 am
#728
Join Date: Jan 2011
Programs: LH FT, IB
Posts: 77
Jul 15, 2012, 11:50 am
#729
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
). Of course you have a lot more time but it would be a good start.
Jul 15, 2012, 11:59 am
#730
Join Date: Jan 2011
Programs: LH FT, IB
Posts: 77
It was my second time in Zurich and I tried to follow the recommendations in this excellent thread (and got terribly lost coming out of the station but that's another story ). Of course you have a lot more time but it would be a good start.
). Of course you have a lot more time but it would be a good start.
(Really, for what I see, you are always willing to help the ones like me who have a lot of doubts)
Jul 16, 2012, 7:14 am
#731
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
Good Evening to all.
Dear Gianrico,
in summer, Swiss does some flights to Oporto. I will do OPO - ZRH - TXL and I have a question:
since I'm a LH FTL, will I be able to use the Swiss Arrival Lounge? (I will arrive at 06:30 am) I ask this because in Frankfurt I'm only able to use the Lufthansa Arrival Lounge if I'm arriving in a long haul flight.
Thank you in advance for your help
Dear Gianrico,
in summer, Swiss does some flights to Oporto. I will do OPO - ZRH - TXL and I have a question:
since I'm a LH FTL, will I be able to use the Swiss Arrival Lounge? (I will arrive at 06:30 am) I ask this because in Frankfurt I'm only able to use the Lufthansa Arrival Lounge if I'm arriving in a long haul flight.
Thank you in advance for your help
NewbieRunner has already answered your question
I hope you'll have a pleasant experience in Zurich, and enjoy your time in town!Kind regards,
Gianrico
Jul 25, 2012, 2:17 am
#733
Join Date: Jul 2010
Location: UK
Programs: BAEC Gold, TK Elite
Posts: 483
Jul 25, 2012, 2:42 am
#734
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
A stricter federal Law will eventually pass.
Personally I give the smoking bar at the ZRH lounge less than two years, so we will finally be able to enjoy the view there. Wake up LX and go with the time, don't wait for the Law to come and also pity the staff working at the smoking lounge bar.
Jul 27, 2012, 6:41 am
#735
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
Dear FlyerTalkers
As next week both Christian and I will be on holiday, SWISS will be not be "lurking" on here until August 6th, 2012. Thank you very much for your understanding.
In case of any urgent requests, please do not hesitate to visit SWISS and contact my colleagues on Facebook (www.facebook.com/flyswiss) or Twitter (@swissairlines), where we operate a 24hour customer service channel.
Kind regards,
Gianrico
As next week both Christian and I will be on holiday, SWISS will be not be "lurking" on here until August 6th, 2012. Thank you very much for your understanding.
In case of any urgent requests, please do not hesitate to visit SWISS and contact my colleagues on Facebook (www.facebook.com/flyswiss) or Twitter (@swissairlines), where we operate a 24hour customer service channel.
Kind regards,
Gianrico