Introducing the official SWISS Lurker
Apr 12, 2010, 9:33 am
#16
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,674
welcome to flyertalk
hi christian,
a very warm welcome from my side. i am looking forward to your participation on this forum.
cheers from MUC
CHris
a very warm welcome from my side. i am looking forward to your participation on this forum.
cheers from MUC
CHris
Apr 12, 2010, 12:15 pm
#19
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,294
Hoi Christian
Herzlich willkomme to the forum - good to see an official LX presence here. I assume you're actually with LX and not with their social media agency?
Looking forward to many friendly and constructive interactions with you. While I understand that you won't be a short-cut to the Feedback Management team (isn't it a bit sad that this is no longer called "Customer Relations"
), you will soon realize that many of the posters on this board will address you with a specific issue in mind. I am confident that you are well connected with the various operational, marketing, technical, HR etc. stakeholders within LX to address these issues. Usually, we're after insights & information. It is rare that people would demand outright compensation - which is definitely something for Customer Relations... ahem, you know who.
Herzlich willkomme to the forum - good to see an official LX presence here. I assume you're actually with LX and not with their social media agency?
Looking forward to many friendly and constructive interactions with you. While I understand that you won't be a short-cut to the Feedback Management team (isn't it a bit sad that this is no longer called "Customer Relations"
), you will soon realize that many of the posters on this board will address you with a specific issue in mind. I am confident that you are well connected with the various operational, marketing, technical, HR etc. stakeholders within LX to address these issues. Usually, we're after insights & information. It is rare that people would demand outright compensation - which is definitely something for Customer Relations... ahem, you know who.
Apr 12, 2010, 1:07 pm
#20
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Welcome to FT !
However, i don't quite see the point if individual issues cannot be pointed in the right direction within LX in order to resolve them?
However, i don't quite see the point if individual issues cannot be pointed in the right direction within LX in order to resolve them?
Apr 12, 2010, 9:30 pm
#23
Join Date: Mar 2004
Location: EWR, ORD, IAH, LGA
Programs: UA GS, AA CK, DL PLT, HH DIA, MARRIOTT PLT, FAIRMONT LT PLT, HYATT DIA, SIXT PLT, AVIS PC
Posts: 506
A very warm welcome Christian. It is always nice to have another Airline Rep join the Flyertalk community.
A few questions:
Why only 1 bathroom in First Class when most airlines have 2?
Although they have rolled out the new business to the a340 I have not seen anything on the new first. Is there any plans to do this?
Will ZRH ever have direct lounge to plane car service like FRA?
Will the website ever allow at least viewing what seats and special meals are selected and maybe one day be able to self select?
A few questions:
Why only 1 bathroom in First Class when most airlines have 2?
Although they have rolled out the new business to the a340 I have not seen anything on the new first. Is there any plans to do this?
Will ZRH ever have direct lounge to plane car service like FRA?
Will the website ever allow at least viewing what seats and special meals are selected and maybe one day be able to self select?
Apr 13, 2010, 1:14 am
#25
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,235
That's already answered in the sticky about new LX C and F seats. Only the 333 gets new F. The 343 will not get the new F suite for now, per LX. Discussion of the possible reasons is in that thread. But it would be nice to hear directly if that's ever a possibility or not at all so maybe we'll find out!
Apr 13, 2010, 1:53 am
#26
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
Thank you very much for your answers. I am very happy to see that you like our idea!
I'll answer your questions in the afternoon as I have some meetings right now.
Just one quick answer regarding the first class. Most of our customers are happy with the FCL on our A340s. The product is not really old and still in a good shape. That's why we decided that we will not refurbish the FCL on our A340s.
Kind regards,
Christian
I'll answer your questions in the afternoon as I have some meetings right now.
Just one quick answer regarding the first class. Most of our customers are happy with the FCL on our A340s. The product is not really old and still in a good shape. That's why we decided that we will not refurbish the FCL on our A340s.
Kind regards,
Christian
Apr 13, 2010, 4:01 am
#27
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Apr 13, 2010, 4:21 am
#28
Join Date: Mar 2008
Posts: 72
Why only 1 bathroom in First Class when most airlines have 2?
Although they have rolled out the new business to the a340 I have not seen anything on the new first. Is there any plans to do this?
Will ZRH ever have direct lounge to plane car service like FRA?
Will the website ever allow at least viewing what seats and special meals are selected and maybe one day be able to self select?
Apr 13, 2010, 6:09 am
#29
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
gruezi christian.
here is just one for a start: online check-in is PROMISED on the swiss homepage.
well: try and check online for a flight from germany via zurich to london: NOT POSSIBLE.
lufthansa knows about the problem and admits to that.
swiss is still PROMISING that service, that you unfortunately are not able to deliver.
any ideas?
here is just one for a start: online check-in is PROMISED on the swiss homepage.
well: try and check online for a flight from germany via zurich to london: NOT POSSIBLE.
lufthansa knows about the problem and admits to that.
swiss is still PROMISING that service, that you unfortunately are not able to deliver.
any ideas?
The problem is the same as Lufthansa's problem. We have also admited it several times, for example on Facebook. And we are also trying to solve the problem as fast as possible.
Kind regards, Christian.
Apr 13, 2010, 6:35 am
#30
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
We do have a telephone number for complaints, which is +41 61 582 36 56. But be aware of the time limit that the number is only engaged from 08.00AM to 11.00AM CET from Monday to Friday. Due to legal grounds we still suggest that you send your complaints through the online form on swiss.com, because there you have the possibility to upload documents we must have to solve your complaints.
I had several questions and complaints about no feedbacks from our Feedback Management. I asked them if there is a reason for the delays. I was told that they are very sorry about the delays of feedbacks. The problem is the bad weather. We really had a very hard and stormy winter here in Switzerland and also other countries in Europe and therefore we had a huge amount of complaints. We do not have any influence on the weather as you know. Our agents at the customer service center are working very hard and try to catch up the backlog. Hopefully this won't take too long. We thank you very much for your understanding.
Kind regards, Christian