Introducing the official SWISS Lurker
Jan 30, 2019, 9:47 am
#2026
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,629
My vote is to lock this thread and throw away the key.
I think both parties would benefit from it. - The Social media team would have more time to focus on what's important to them,
and far less people would be disgruntled here by waiting for replies which either don't come, or then don't help.
I think both parties would benefit from it. - The Social media team would have more time to focus on what's important to them,
and far less people would be disgruntled here by waiting for replies which either don't come, or then don't help.
Absolutey clear that SWISS have Zero interest in Flyertalk, demonstrated by their absence.
Feb 10, 2019, 7:04 am
#2027
Join Date: Jan 2007
Programs: LH SENATOR
Posts: 1,038
Dear Franziska,
I have a remark regarding the "night" blankets" offered in SWISS Business Class. They were introduced around 10 years ago and comparing to other premium airlines, who already had or in the meanwhile introduced new products, the quality is far inferior, I really hope that we will see a improvement here shortly
Regards,
LXA350
I have a remark regarding the "night" blankets" offered in SWISS Business Class. They were introduced around 10 years ago and comparing to other premium airlines, who already had or in the meanwhile introduced new products, the quality is far inferior, I really hope that we will see a improvement here shortly
Regards,
LXA350
Feb 11, 2019, 4:38 pm
#2028
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,510
I entirely agree with LXA350 and would like to add some pictorial evidence. I took this photo of a SWISS business blanket in 2008 because I could not believe its poor quality.
A few years later in 2011 I was pleased to find the quality of business blankets had improved.
I recently flew two overnight flights in SWISS business and was surprised to find what seemed like the same blankets from 10 years ago - except they looked even more worn out than the blanket in my 2008 photo.
A few years later in 2011 I was pleased to find the quality of business blankets had improved.
I recently flew two overnight flights in SWISS business and was surprised to find what seemed like the same blankets from 10 years ago - except they looked even more worn out than the blanket in my 2008 photo.
Feb 12, 2019, 12:33 am
#2029
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
I entirely agree with LXA350 and would like to add some pictorial evidence. I took this photo of a SWISS business blanket in 2008 because I could not believe its poor quality.
<snip>
I recently flew two overnight flights in SWISS business and was surprised to find what seemed like the same blankets from 10 years ago - except they looked even more worn out than the blanket in my 2008 photo.
<snip>
I recently flew two overnight flights in SWISS business and was surprised to find what seemed like the same blankets from 10 years ago - except they looked even more worn out than the blanket in my 2008 photo.
Feb 18, 2019, 2:18 pm
#2030
Join Date: Jan 2007
Programs: LH SENATOR
Posts: 1,038
No, they were the F slippers used until around 2012, there were never slippers in C, excpet for maybe on ZRH-NRT-ZRH?
Feb 22, 2019, 9:43 am
#2032
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
Dear Artemio
Very happy to receive your feedback. Thanks for taking the time to reach out.
I do understand your point here - it is a little intimidating to receive a negative access message at the entrance point in such cases. I will reach out to the Service Center Managers as this is something with human factor impact. In other words, addressing information that a first class ticket on a codeshare flight is not entitled to access the Lounge in Zurich would be the job of a travel consultant in the Service Centers. On SWISS.com the first class product is not bookable for codeshare flights - at least the once I have checked such as ZRH - IAD with UA and ZRH - SIN with SQ - for instance.
Very best,
Franziska
Very happy to receive your feedback. Thanks for taking the time to reach out.
I do understand your point here - it is a little intimidating to receive a negative access message at the entrance point in such cases. I will reach out to the Service Center Managers as this is something with human factor impact. In other words, addressing information that a first class ticket on a codeshare flight is not entitled to access the Lounge in Zurich would be the job of a travel consultant in the Service Centers. On SWISS.com the first class product is not bookable for codeshare flights - at least the once I have checked such as ZRH - IAD with UA and ZRH - SIN with SQ - for instance.
Very best,
Franziska
Feb 22, 2019, 12:46 pm
#2033
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,624
Dear Artemio
Very happy to receive your feedback. Thanks for taking the time to reach out.
I do understand your point here - it is a little intimidating to receive a negative access message at the entrance point in such cases. I will reach out to the Service Center Managers as this is something with human factor impact. In other words, addressing information that a first class ticket on a codeshare flight is not entitled to access the Lounge in Zurich would be the job of a travel consultant in the Service Centers. On SWISS.com the first class product is not bookable for codeshare flights - at least the once I have checked such as ZRH - IAD with UA and ZRH - SIN with SQ - for instance.
Very best,
Franziska
Very happy to receive your feedback. Thanks for taking the time to reach out.
I do understand your point here - it is a little intimidating to receive a negative access message at the entrance point in such cases. I will reach out to the Service Center Managers as this is something with human factor impact. In other words, addressing information that a first class ticket on a codeshare flight is not entitled to access the Lounge in Zurich would be the job of a travel consultant in the Service Centers. On SWISS.com the first class product is not bookable for codeshare flights - at least the once I have checked such as ZRH - IAD with UA and ZRH - SIN with SQ - for instance.
Very best,
Franziska
the example mentioned is exactly the other way around: there have been instances of passengers flying LX F but with a UA flight number who were turned away at the FCL. The UA “problem” is now solved as UA no longer sell F, but if one books for example LX176 but with SQ2928 flight number, does one have FCL access or not?
May 2, 2019, 5:50 am
#2034
Join Date: May 2005
Location: Switzerland mostly
Programs: LX Sen, EK Gold, HH Diamond, IHG Plat, Sirius Gold, BA Gold
Posts: 357
Dear Lurkers (if you are lurking?), more bugs on swiss.com - I am logged in (tried on several browsers), Sen status and once again impossible to select a preferred seat such as 4D - See example below:
May 8, 2019, 3:08 am
#2036
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,148
In the posts above it has been mentioned several times that the lurkers are no longer lurking.
Furthermore the bug you encountered is a long standing bug that has been around for years.
Furthermore the bug you encountered is a long standing bug that has been around for years.
May 8, 2019, 3:08 am
#2037
Join Date: May 2005
Location: Switzerland mostly
Programs: LX Sen, EK Gold, HH Diamond, IHG Plat, Sirius Gold, BA Gold
Posts: 357
May 9, 2019, 2:48 am
#2039
Join Date: May 2005
Location: Switzerland mostly
Programs: LX Sen, EK Gold, HH Diamond, IHG Plat, Sirius Gold, BA Gold
Posts: 357
Funny one that I thought I would share
Pricing for GVA IST via FRA, same dates, same flights (LX1080, LH1298, LH1301, LX1087)
On swiss.com in Economy (Y - Only option proposed) CHF 2'256
On lufthansa.com in Business (P - Flex) CHF 700.55
Which one do you think I have booked ?
Pricing for GVA IST via FRA, same dates, same flights (LX1080, LH1298, LH1301, LX1087)
On swiss.com in Economy (Y - Only option proposed) CHF 2'256
On lufthansa.com in Business (P - Flex) CHF 700.55
Which one do you think I have booked ?
May 9, 2019, 3:07 am
#2040
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,451
I'd have booked the direct TK flight for even less 
Swiss booking system is pretty much useless for anything but pure LX flights (a few code shares do work, but besides that, good luck trying to combine even most LX codeshares..)
Often I'm basically forced to book through a (O)TA, and then LX manages to remove/destroy ASR more often than not even for long haul flights (despite it actually showing on Swiss.com after having it added through the hotline after booking and sticking for all the time..) at some time 24-48hrs before departure. And yes, it's then completely gone, and yes, that happened already half a dozen times and I've simply given up.
Their system is beyond pathetic, it's even worse than that of LH (and that's quite an achievement!)
Swiss booking system is pretty much useless for anything but pure LX flights (a few code shares do work, but besides that, good luck trying to combine even most LX codeshares..)
Often I'm basically forced to book through a (O)TA, and then LX manages to remove/destroy ASR more often than not even for long haul flights (despite it actually showing on Swiss.com after having it added through the hotline after booking and sticking for all the time..) at some time 24-48hrs before departure. And yes, it's then completely gone, and yes, that happened already half a dozen times and I've simply given up.
Their system is beyond pathetic, it's even worse than that of LH (and that's quite an achievement!)