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Separating hotel loyalty/individual hotel discussions?

Separating hotel loyalty/individual hotel discussions?

Old Oct 18, 22, 4:34 pm
  #1  
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Separating hotel loyalty/individual hotel discussions?

I often will pop into the Marriott (and sometimes Hilton) forum to see what is happening with the loyalty program, issues etc. But now you've got to wade through all the threads on individual hotels that is becoming quite cumbersome, and I'm less likely to go there.

I wondered if this had been suggested before - separating the discussions on individual hotels within a chain into a subforum (or vice versa).

Right now, and for example on the first page of the Marriott forum, the vast majority of threads relate to individual hotels, whilst only a small number are more general in nature, relating to the loyalty program itself, or general discussion of the chain and/or brands within it, or even general discussion of the range of Marriott hotels in a city. The individual hotel discussions almost always have no interest to me unless I specifically want to find out about or comment on a specific property. To peruse the more general threads, you really have to scroll and scroll.

Just an idea to improve the hotel forums, but understand this could come cumbersome and complicated though.
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Old Oct 19, 22, 6:12 am
  #2  
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Originally Posted by lokijuh View Post
I often will pop into the Marriott (and sometimes Hilton) forum to see what is happening with the loyalty program, issues etc. But now you've got to wade through all the threads on individual hotels that is becoming quite cumbersome, and I'm less likely to go there.

I wondered if this had been suggested before - separating the discussions on individual hotels within a chain into a subforum (or vice versa).

Right now, and for example on the first page of the Marriott forum, the vast majority of threads relate to individual hotels, whilst only a small number are more general in nature, relating to the loyalty program itself, or general discussion of the chain and/or brands within it, or even general discussion of the range of Marriott hotels in a city. The individual hotel discussions almost always have no interest to me unless I specifically want to find out about or comment on a specific property. To peruse the more general threads, you really have to scroll and scroll.

Just an idea to improve the hotel forums, but understand this could come cumbersome and complicated though.

Didn’t IHG on FT have some such kind of “internal divide” for a while?

In some ways, I sort of don’t like sub-forums. It seems to require more clicks to see as much material, and it also seems to make FT more cliquish.
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Old Oct 19, 22, 11:59 am
  #3  
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Indeed, we have had such a subforum at the IHG forun for report about individual hotels. But it did not really work and therefore was merged with the main forum. Mostly as the reports were starting points for discussing and thus lead to discussion in two thread and a lot of moving of posts from one thread to the master thread. The discussion also did not always differentiate between the hotel and the loyalty benefits. Partly, as e.g. for InterContinental Hotels the Ambassador Programm applied and Royal Ambassadors had a slightly different point of view than others. And IHG - at this time - was not very consistent with providing the benefits by the book but more by the hotel.

Also some members ignored the subforum and posted in the regular thread about the hotel.

This was also before the review function was added which made review a bit easier to be visible as these reviews are linked. Sure, not every review is done as review using the dedicated function.

We have now the master thread about each hotel. For some of them Wikis are created with links to reports and also to stay reports of members with a specific status (i.e the Experience Threads for Rewards Club, Ambassadors etc.). I would say, this approach fits for our forum. And I admit, that I myself prefere to have everything in one place.

However, I see your point. But were to draw the line? And a report of a high ranked status members might not be benefical for the low members. And the low member is not so much interested, in how the property treats elites. Certain resort fees are also high discussed and especially in regard to the frequent guest programms. Should this be in a loyalty forum or in the hotel thread?

I was one of the supportes of subforum, but reality showed me for our forum, that it did not work in real flyertalk life.
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Old Oct 19, 22, 4:15 pm
  #4  
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Originally Posted by FLYGVA View Post
However, I see your point. But were to draw the line? And a report of a high ranked status members might not be benefical for the low members. And the low member is not so much interested, in how the property treats elites. Certain resort fees are also high discussed and especially in regard to the frequent guest programms. Should this be in a loyalty forum or in the hotel thread?

I was one of the supportes of subforum, but reality showed me for our forum, that it did not work in real flyertalk life.
Perhaps to express myself a bit clearer, I was just thinking if it's a [Master Thread] for a specific hotel .. into the subforum for specific hotels. Anything else in the main forum. Sometimes you have to list through 20-30 Hotel X [Master Thread] 's before getting to a discussion of something more general in nature. But if it's been tried and failed, then c est la vie.
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Old Oct 24, 22, 8:46 pm
  #5  
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@lokijuh, thank you for your well thought out suggestion for how to improve FlyerTalk. We're not going to move ahead on it but I really do appreciate you bringing the idea forward.
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