Rooms are held until check-out time the day following arrival or not?
Sep 16, 09, 10:25 pm
#16
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Originally Posted by mikew99
It makes sense that a prepaid room is guaranteed to be valid until check-out time (after all, the hotel has already collected payment for it), but it seems that a hotel can downgrade the room type you've paid for or cancel your reservation if you don't show up or call by 3 am or so. Don't the reports in this thread conflict with the official policy that you state?
Thus, members should be encouraged to ring up Corporate care especially when there is a guarantee clause applied to the stay.
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Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Sep 17, 09, 12:04 am
#17
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,323
Most of my flights are red-eye flights from Honolulu to the West Coast - I always make it a practice to call the hotel early evening on the day I fly - after the check-in rush - to check me in over the phone so I don't lose my room - I'm often pre-upgraded and I've always kept my upgrade with this strategy when checking in at 6:00am.
Sep 17, 09, 1:11 am
#18
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 75K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold
Posts: 3,071
Originally Posted by Starwood Lurker II
I have just confirmed with my colleagues and as long as the room is guaranteed with a valid CC or based on a pre-paid reservation, the property should not release the room or cancel the reservation before official check-out time and even worse, offer a room of a lower category than that being purchased.
Thus, members should be encouraged to ring up Corporate care especially when there is a guarantee clause applied to the stay.
Thus, members should be encouraged to ring up Corporate care especially when there is a guarantee clause applied to the stay.
) At least the policy can allow for some redress when a hotel cancels a guaranteed reservation. Based on the reports here, it seems like it is still a good idea to ring the hotel to advise of a late-night check-in, just to be safe(r).
Sep 17, 09, 1:56 am
#19
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Originally Posted by mikew99
Thanks, Lurker II. I'm glad to hear that this is how it is supposed to work. (Although I'd be happier to hear that is how it works in practice. ) At least the policy can allow for some redress when a hotel cancels a guaranteed reservation. Based on the reports here, it seems like it is still a good idea to ring the hotel to advise of a late-night check-in, just to be safe(r).
) At least the policy can allow for some redress when a hotel cancels a guaranteed reservation. Based on the reports here, it seems like it is still a good idea to ring the hotel to advise of a late-night check-in, just to be safe(r).[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
