Sheraton Skyline, London Heathrow Airport pre 2008 [Master Thread]
Jul 22, 2006, 12:50 pm
#46
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Free Club Level Internet at Heathrow Sheraton Skyline Questions
I'm at the Heathrow Sheraton Skyline again. Last week when I was here they were broadcasting an open Wifi connection "NETGEAR" from the club lounge. This trip, I can still see "NETGEAR" but it won't connect.
Also, FYI. one of the two PCs in the Club Lounge has been broken for over a week.
They advertise free HSIA (High Speed Internet Access) in the club lounge. So, I think they mean more than just the use of the two computers?
Anyone have any experience with this? The club lounge staff are unforutnately non-native English speakers, so I hestitate to start asking them about this for fear of confusing them totally.
Also, FYI. one of the two PCs in the Club Lounge has been broken for over a week.
They advertise free HSIA (High Speed Internet Access) in the club lounge. So, I think they mean more than just the use of the two computers?
Anyone have any experience with this? The club lounge staff are unforutnately non-native English speakers, so I hestitate to start asking them about this for fear of confusing them totally.
Last edited by stc; Jul 22, 2006 at 1:13 pm
Jul 22, 2006, 4:02 pm
#47
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Strange. I've stayed in the hotel 3 times in this month already, and have never had a problem with using either the wireless HSIA or the two computers in the lounge. Worked perfectly every time.
And the young Polish lady who mans the lounge is most friendly and helpful too. ^
I'll be back at the hotel again next week, and will see if anything has changed.
And the young Polish lady who mans the lounge is most friendly and helpful too. ^
I'll be back at the hotel again next week, and will see if anything has changed.
Jul 22, 2006, 5:26 pm
#48
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Originally Posted by AJLondon
Strange. I've stayed in the hotel 3 times in this month already, and have never had a problem with using either the wireless HSIA or the two computers in the lounge. Worked perfectly every time.
And the young Polish lady who mans the lounge is most friendly and helpful too. ^
I'll be back at the hotel again next week, and will see if anything has changed.
And the young Polish lady who mans the lounge is most friendly and helpful too. ^
I'll be back at the hotel again next week, and will see if anything has changed.
The computer furthest from the door has been out of service for a week. Someone tried turning it on and booting it and it looks like a Windows Registry Problem.
I'll be here until Friday (28 July) Morning.
Aug 6, 2006, 9:08 pm
#49
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I was at the Skyline a week ago. We found the club furnishing to be very nice (althought placed in odd positions) There was a TV and they have snacks around 5pm and free drinks for an hour between 7-8. But we found them to be really odd about how to offer drinks etc. Each time I wanted a beer from the fridge instead of just taking it out myself, I needed to ask the person in the lounge, the person would go over to the fridge, unlock it, get out a beer, and lock it again. Same with the snacks, there wasn't very much. Seems like they were trying to restrict the amount consumed or something.
All in all thought, the new refurbished rooms and the club make it a very nice property.
All in all thought, the new refurbished rooms and the club make it a very nice property.
Mar 5, 2007, 6:45 am
#50
Join Date: Oct 2006
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Sheraton Heathrow Skyline False Charges
We have stayed at the Sheraton Heathrow Skyline several times. On each visit, bogus charges appeared on our bill. When brought to the hotels attention, they were removed. Due to the fact that it keeps happening, I have reached the following conclusions: (1) The hotels accounting department is VERY poorly run; or, (2) There is a systematic attempt to defraud guests.
On Feb 28, 2007 my wife and I checked into the hotel at 1750. The next morning a Laundry charge of 25 pounds was on our bill. I asked for and received a copy of the documentation for the charge which was for 2 shirts and 1 pair of pants. The laundry pickup had supposedly occurred at or before 0900 on the 28th.
When the fact that the event occurred at least 8 hours before our arrival was brought to their attention, the charge was removed. The fact that something similar has occurred on every visit, in my opinion, no longer makes this an "accident". Prior occurrences have been documented to Starwood.
If nothing is done to correct this situation, then, in my opinion, that makes Starwood complicit in the activity and just as responsible.
On Feb 28, 2007 my wife and I checked into the hotel at 1750. The next morning a Laundry charge of 25 pounds was on our bill. I asked for and received a copy of the documentation for the charge which was for 2 shirts and 1 pair of pants. The laundry pickup had supposedly occurred at or before 0900 on the 28th.
When the fact that the event occurred at least 8 hours before our arrival was brought to their attention, the charge was removed. The fact that something similar has occurred on every visit, in my opinion, no longer makes this an "accident". Prior occurrences have been documented to Starwood.
If nothing is done to correct this situation, then, in my opinion, that makes Starwood complicit in the activity and just as responsible.
Mar 5, 2007, 5:36 pm
#51
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I stayed there many times and never had an issue. Maybe they have something in your profile..... 
Mar 5, 2007, 8:51 pm
#52
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:-: A hotel that proactively knows you will soil your pants and sends them out to laundry, hours before you arrive! That is service! :-:
But seriously, unless and until you take it up as described above, Starwood doesn't even know about it. Once you take it up, there are procedures, and if the hotel doesn't follow up, they get "detention" for lack of a better word.
It sounds like careless accounting - things placed to a room number without any regard to when people checked in/out.
Were the pants nice and clean?
But seriously, unless and until you take it up as described above, Starwood doesn't even know about it. Once you take it up, there are procedures, and if the hotel doesn't follow up, they get "detention" for lack of a better word.
It sounds like careless accounting - things placed to a room number without any regard to when people checked in/out.
Were the pants nice and clean?
Mar 8, 2007, 9:20 am
#53
Join Date: Oct 2006
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Since you said that this has happened many times, have you written to Starwood Corporate Services (sticky at the top for their information) or the GM of the property? 
Mistakes do get made. I have had several billing problems as well at various properties. I never jump to "Starwood being complicit. . ."
Mistakes do get made. I have had several billing problems as well at various properties. I never jump to "Starwood being complicit. . ."
This has been documented to Starwood. After the last occurance I was assured by both the hotels GM and Starwood that the situation would be corrected and would not happen again.
My reason for posting is to warn others. I will not be going back
May 21, 2007, 2:58 pm
#54
Join Date: Jul 2004
Posts: 56
Starwood near LHR
I need a hotel near Heathrow for a late arival and early departure. Last time I stayed overnight there I discovered that although the hotel was said to be "nearby" the airport, it took a long time to get back and forth. Any (Starwood preferred) suggestions for a quick in/out?
May 21, 2007, 3:45 pm
#55
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I need a hotel near Heathrow for a late arival and early departure. Last time I stayed overnight there I discovered that although the hotel was said to be "nearby" the airport, it took a long time to get back and forth. Any (Starwood preferred) suggestions for a quick in/out?
For a very late night and very early departure, a taxi (or other hired car) would be the fastest -- even if most expensive -- option.
May 21, 2007, 5:16 pm
#56
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It depends which terminal you are flying into.
If you are flying into T1, 2 or 3 then either Sheratons are about as close as you can get. If you are flying into T4, then the Hilton is much closer. The Hilton can be reached via a walkway whereas any bus to the Sheratons would have to go around half the perimeter of the airport.
Regards
Snoopy
If you are flying into T1, 2 or 3 then either Sheratons are about as close as you can get. If you are flying into T4, then the Hilton is much closer. The Hilton can be reached via a walkway whereas any bus to the Sheratons would have to go around half the perimeter of the airport.
Regards
Snoopy
May 21, 2007, 5:58 pm
#57
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The closest hotels are the Hilton if doing LHR Terminal 4 arrivals. And for T1, T2, and T3 arrivals, the Holiday Inn Heathrow and Renaissance are the closest physically but -- as they are not readily walkable -- require a bus or vehicle to get to (somewhat) comfortably. (The bulk of the airport hotels around LHR are on Bath Road.)
May 21, 2007, 6:35 pm
#58
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The SPG websites for these hotels give you the information you are looking for. For example, here is the Sheraton Heathrow:
http://www.starwoodhotels.com/prefer...propertyID=293
http://www.starwoodhotels.com/prefer...propertyID=293
May 23, 2007, 12:30 pm
#59
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LHR, he he :)
There is NO SUCH THING as a practical hotel in Heathrow.
Some perspective is needed here : the local way is not about practicality BUT about which amount of cash you will spend while being there. The cosmic joke is you will spend this big amount of money for absolutely nothing but snotty "service" and terrible food. Oh, and the honour of visiting the craddle of all human enlightment (mostly business), of course.
Skyline Sheraton is a big joke, too. But slightly less cosmic.
I would say Hilton, and treat them like the dogs they are
Some perspective is needed here : the local way is not about practicality BUT about which amount of cash you will spend while being there. The cosmic joke is you will spend this big amount of money for absolutely nothing but snotty "service" and terrible food. Oh, and the honour of visiting the craddle of all human enlightment (mostly business), of course.
Skyline Sheraton is a big joke, too. But slightly less cosmic.
I would say Hilton, and treat them like the dogs they are
Jul 19, 2007, 4:38 am
#60
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LHR to hotel
what is the best way to get to the hotel? can i take a taxi or are they giving me a hard time bc of the short trip?