Apr 28, 2015, 12:19 am
Last edit by: margarita girl
The following hotels have been voted as the worst in the Starwood portfolio of hotels.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hall of Shame - Worst SPG experiences (Where would you not stay again?)
Oct 23, 2009, 1:14 am
#91
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Chicago Westin on North Michigan
I've stayed here at least a half dozen times: ugly modern building, no real restaurant--just an all-day dining coffee shop, insuficient lobby bar space--several tables shared with a coffee place, no lobby beyond an area for people to stand in long lines to check in/out, and pre-renovation cigarette burns, stained and filthy carpet, battered furniture. The waiting time to check in/out averages about an hour, while standing in a packed, hot and stuffy passageway; the line creates an obstacle course between the door and the elevators. Staff are indifferent and/or aggressively rude.
The last time I stayed, I was supposed to get the Presidential Suite because the organization I headed then was taking over the hotel for our meeting. The renovation was behind schedule, so no Presidential Suite for me...instead they gave me two new adjoining rooms (that smelled of wet paint and on a low floor), one with bedroom furniture and one with living room furniture, but the connecting door was painted shut. The staff couldn't understand why this was a problem since I could go out into the hall to get between the rooms of my "suite."
To access some of our function rooms on the top floor, we had to take the service elevator to the highest floor with regular hotel rooms, walk the length of the hotel, go up the fire stairs and then walk through a catering kitchen and a construction zone.
Since then, I've been invited to several meetings here but I just say no.
I've stayed here at least a half dozen times: ugly modern building, no real restaurant--just an all-day dining coffee shop, insuficient lobby bar space--several tables shared with a coffee place, no lobby beyond an area for people to stand in long lines to check in/out, and pre-renovation cigarette burns, stained and filthy carpet, battered furniture. The waiting time to check in/out averages about an hour, while standing in a packed, hot and stuffy passageway; the line creates an obstacle course between the door and the elevators. Staff are indifferent and/or aggressively rude.
The last time I stayed, I was supposed to get the Presidential Suite because the organization I headed then was taking over the hotel for our meeting. The renovation was behind schedule, so no Presidential Suite for me...instead they gave me two new adjoining rooms (that smelled of wet paint and on a low floor), one with bedroom furniture and one with living room furniture, but the connecting door was painted shut. The staff couldn't understand why this was a problem since I could go out into the hall to get between the rooms of my "suite."
To access some of our function rooms on the top floor, we had to take the service elevator to the highest floor with regular hotel rooms, walk the length of the hotel, go up the fire stairs and then walk through a catering kitchen and a construction zone.
Since then, I've been invited to several meetings here but I just say no.
Oct 23, 2009, 7:02 am
#92
Join Date: Jul 2007
Location: Sydney, Australia
Programs: VA Gold, UA, SPG Gold, HH Diamond, Marriott Gold, IHG Ambassador
Posts: 3,644
Sheraton Gateway SFO - GM is HORRIBLE.
After literally falling on garage cement (in hotel garage) at 2:30 a.m. after walking down 15 flights (read at least 120 stairs) of stairs due to a "false fire alarm" - not a word of empathy from GM or Front Office Manager.
I suffered a bad abraison on my knee - I had to go to a doctor.
the GM had the nerve to say it was not the hotel's fault because a drunk guest had pulled the alarm.
I was absolutely apalled...
After literally falling on garage cement (in hotel garage) at 2:30 a.m. after walking down 15 flights (read at least 120 stairs) of stairs due to a "false fire alarm" - not a word of empathy from GM or Front Office Manager.
I suffered a bad abraison on my knee - I had to go to a doctor.
the GM had the nerve to say it was not the hotel's fault because a drunk guest had pulled the alarm.
I was absolutely apalled...
. Asked for a quiet room, away from airport noise, check in girl (who wasnt that friendly) tells me that she has given me their best view. Get to room, the sound of planes landing was extremely LOUD. Changed to other side of hotel, much quieter. Housekeeping coming to my room and banging on the door in the morning of check out despite the come back later sign hanging on my door and already arranged LATE check until 4pm. Then standing outside talking LOUDLY after I had told them we were sleeping . Being totally ignored in the Rendevous Lounge after twice going to ask for a menu and for our order to be taken because we were needing to get out of there quickly (it was after 11pm and I had MINI DG with me). Sheraton Anaheim would be on my list too. Ugh...where do I start. In their so called renovated rooms, stained carpets, stained furniture, no bathroom amenities - had to request, no wash cloths, a manager telling me that the room type I requested prior to my stay was unavailable to me because its LIKE A suite
and they sell them for more money. Are you serious? Try finding those rooms in the SPG inventory....dont exist. Yes, she was adamant....but I have stayed in these rooms before and they are NOT suites, not even studios, just a bit larger. Hearing them upgrade a guy on a Virgin Holiday package when I was checking out was the icing on this bad stay. They DO NOT value SPG elites at this property and I have tried them twice for stays of 5-6 nights over the space of two years. The first stay wasnt that great either.However, Sheraton Princess Kauliani was a pleasant surprise for our one night stay. As a gold, I was "upgraded" to one of their renovated "enhanced" rooms on the 26th floor, Flat screen tv, mini fridge, complimentary brewed coffee in the morning, with an ocean view from the lanai ^. Sure, they are not that new or flash but it was quite a nice room and we saw no sign of mould or rats
. Thankfully too, cos I would have been down at reception to see the manager, if that was the case 
.
Last edited by Downunder girl; Oct 23, 2009 at 7:08 am Reason: realised I am writing about a different hotel. Oops
Nov 4, 2009, 12:28 pm
#93
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 864
Four Points BWI
You really have to stay at this place to experience it. I have stayed at Econolodge in my student life and can guarantee you that they would beat this place hands down.
Worn out, dingy rooms, Passageways which are like tunnels with a 7 - 8 ft ceilings and dim lights, small windows to rooms and have no clear view of anything, You have to search to find the entrance. I can go on and on. I had to stay there twice during Priceline stays and I stopped using Priceline after that.
Worn out, dingy rooms, Passageways which are like tunnels with a 7 - 8 ft ceilings and dim lights, small windows to rooms and have no clear view of anything, You have to search to find the entrance. I can go on and on. I had to stay there twice during Priceline stays and I stopped using Priceline after that.
Nov 7, 2009, 4:44 am
#94
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
Updated
list updated with the following bad boys:
Westin Chicago, North Michigan
Sheraton LAX (not SFO)
Sheraton Anaheim
Four Points BWI
Westin Chicago, North Michigan
Sheraton LAX (not SFO)
Sheraton Anaheim
Four Points BWI
Nov 7, 2009, 4:25 pm
#95
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Nov 8, 2009, 3:54 pm
#97
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Nov 8, 2009, 8:40 pm
#98
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
Updated with Westin Michigan Avenue.
Nov 8, 2009, 9:17 pm
#99
Join Date: Oct 2008
Programs: SPG Plat; Hilton Diamond
Posts: 13
Sheraton Gateway Atlanta
- No definitive line for SPG Preferred Guests. They had a line of 20 people in the starwood line with hotel vouchers.
- I was 'pre-upgraded' using the new e-mail upgrade system to a club level room from the traditional room. I also had a comment in my reservation for a room away from the elevator. My 'upgraded' room, of course, was directly next to the elevator.
- Hotel Clerk made no mention of my rate that I booked with free internet. Had to inquire to be sure there would be no charge.
- Hotel Clerk made no mention of the club lounge existing nor of any hours of operation.
- Had to inquire about the platinum amenity.
- No definitive line for SPG Preferred Guests. They had a line of 20 people in the starwood line with hotel vouchers.
- I was 'pre-upgraded' using the new e-mail upgrade system to a club level room from the traditional room. I also had a comment in my reservation for a room away from the elevator. My 'upgraded' room, of course, was directly next to the elevator.
- Hotel Clerk made no mention of my rate that I booked with free internet. Had to inquire to be sure there would be no charge.
- Hotel Clerk made no mention of the club lounge existing nor of any hours of operation.
- Had to inquire about the platinum amenity.
Nov 8, 2009, 10:44 pm
#100
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
It's amazing to me how many of these properties have better SPG alternatives -- often in the same brand! -- right nearby. I can count at least seven properties in the list that have excellent, consistent SPG properties very close to them -- and that's only the ones I've personally stayed in.
Thanks to Jaejaez for maintaining the list.
Thanks to Jaejaez for maintaining the list.
Nov 8, 2009, 11:32 pm
#101
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
I think that my worst hotels are as follows:
Reston
Westin Arlington Gateway
Prince des Galles (although amazing location!)
It all comes down to customer service for me. Everybody has a bed; it's only the customer service that makes the difference.
Nov 9, 2009, 12:51 am
#102
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Nov 9, 2009, 5:25 am
#103
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Thanks for the Memories !!!
Posts: 10,657
And the winner is LM Pyramids Giza
The absolute worst property I have ever stayed at....
Nov 9, 2009, 6:40 am
#104
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Wow - this is one of my favorite hotels in the chain. The front desk clerk Yvonne is amazing. The rooms are lovely and the location can't be beat!
I think that my worst hotels are as follows:
Reston
Westin Arlington Gateway
Prince des Galles (although amazing location!)
It all comes down to customer service for me. Everybody has a bed; it's only the customer service that makes the difference.
I think that my worst hotels are as follows:
Reston
Westin Arlington Gateway
Prince des Galles (although amazing location!)
It all comes down to customer service for me. Everybody has a bed; it's only the customer service that makes the difference.
Nov 9, 2009, 11:18 pm
#105
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
As for your other point on this list being based on arbitrary and subjective opinions of FTers (a valid point, I'd say), I'd like to direct you to my previous post from Jul 15 '09 as below:
...and as for this list being 'accurate' - i agree with you. diff ppl hv diff experiences and one property terrible to one might turn out to be a bliss to another. the list is based on subjective opinions and is in no way 'accurate'.
however, i'd like to argue that on the list being 'useful' there is substance... the more votes the property gets on this list, the higher the likelihood of it really being a bad one. list shouldn't be used as a sole source of info in making ur choices of hotels but could def be one of the guiding posts.
also, i have yet to see an FTer that just bashes properties out of rage alone.
however, i'd like to argue that on the list being 'useful' there is substance... the more votes the property gets on this list, the higher the likelihood of it really being a bad one. list shouldn't be used as a sole source of info in making ur choices of hotels but could def be one of the guiding posts.
also, i have yet to see an FTer that just bashes properties out of rage alone.