Apr 28, 2015, 12:19 am
Last edit by: margarita girl
The following hotels have been voted as the worst in the Starwood portfolio of hotels.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hall of Shame - Worst SPG experiences (Where would you not stay again?)
Dec 30, 2010, 11:24 pm
#151
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
W LA Westwood. It's been years (2007) but the memory of a very drunk man attacking me and trying to get into my room just won't go away. Neither will the memory of the ineffective security keeping me on hold while I tried to report a crazy man running the halls (he ended up attacking/attempting to attack other women on the floor) and the manager on duty NOT calling the police, and talking me out of doing so (at the time.) It's been YEARS and I'm still freaked out. I was up all that night on the phone with my hubby and I still have nightmares about it. That man turned out to be a SPG member who was drinking in the bar but had no room. He got on the elevator, drunk and dangerous.
Must add that the NEW manager contacted me a month or so later and agreed to work with me when I finally called the police. A very nice man, he DID do a lot to help, but I never heard back from him regarding the man's arrest. They knew who it was, but I guess didn't report him to police? I STILL have copy of police report that I made from home. I would've liked some closure. The contradictory info I got made me think it is still an open case.
I have since heard that they've implemented better security with the elevator. But I still would rather have heard that the man, despite his SPG status, was arrested.
Either way, I couldn't recommend this hotel as I wasn't safe and could've been hurt much worse. Of all my stays in years as a Plat, this is my most memorable stay, though not b/c of anything good. Any man who puts his uninvited hands on another person and causes trauma should be held accountable. Just my opinion.
Must add that the NEW manager contacted me a month or so later and agreed to work with me when I finally called the police. A very nice man, he DID do a lot to help, but I never heard back from him regarding the man's arrest. They knew who it was, but I guess didn't report him to police? I STILL have copy of police report that I made from home. I would've liked some closure. The contradictory info I got made me think it is still an open case.
I have since heard that they've implemented better security with the elevator. But I still would rather have heard that the man, despite his SPG status, was arrested.
Either way, I couldn't recommend this hotel as I wasn't safe and could've been hurt much worse. Of all my stays in years as a Plat, this is my most memorable stay, though not b/c of anything good. Any man who puts his uninvited hands on another person and causes trauma should be held accountable. Just my opinion.
Dec 30, 2010, 11:30 pm
#152
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
Le Meridien Helioplolis. Should be closed down and the entire staff dismissed. A total disgrace in every category!
Jan 19, 2011, 12:36 am
#153
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,770
The interior of the Sheraton Sharm is far worse and there is no Platinum recognition that would be recognisable as such or anything helpful about the staff. The Sheraton Sharm is THE WORST Starwood property I have ever stayed in and must rank as the worst property of any chain I have ever stayed in.
Starwood should be ashamed to have this property carry it's brand.
Jan 19, 2011, 7:54 am
#154
Join Date: Dec 2010
Location: Austria
Programs: Lufthansa Gold, BA Gold, Starwood Platinum
Posts: 111
On top of my hall of shame is/was the Le Meridien Montparnasse. Unfriendly staff, old rooms, elevators never work.
But is not running under the Le Meridien brand anymore.
But is not running under the Le Meridien brand anymore.
Jan 19, 2011, 8:01 am
#155
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Just discovered this thread recently. Gonna post my worst experience for each year that I have been an SPG member (except '05 and '06 when my stay activity was limited).
2007
Four Points Miami Beach: I was DJing at the Ultra Music Festival a few years back. I sent my gear ahead of my arrival via FedEx. I saw it had arrived at the property the day before. When I got there, however, my gear was gone. In addition, jewellery (no, I wasn't sporting bling like Flava Flav... it was a Star of David necklace that was passed down in my family) disappeared from my room. I went back and forth with management. Filed a police report. Property was never recovered, but the show went on. Oh, and did I mention that the room was a toilet? Yeah, the property was like a poor man's Holiday Inn.
Solution: When staying in Miami, I generally choose the Westin Coral Gables. It's a nice hotel located near a swank shopping area.
Random Note: I think what attracted me to the Four Points brand in 07/08 was the fact that my first ever stay was at the Four Points Savannah Airport. It was a nice, new, clean property near my brother's base. The rates were reasonable. Breakfast was great. Easy access to the airport or the highway. Now it is with another chain... Wyndham? IDK how it ever left SPG though.
2008
Four Points Midway Airport: Unlike the last property, this property was actually a Holiday Inn that changed over to SPG. It was no where near MDW. The shuttle to the Orange line wasn't 24 hours. The rooms still had all the original Holiday Inn decor and furnishings.
Solution: For Chicago stays that don't break the bank, I prefer the aloft Chicago O'Hare, but I think they are opening up an aloft Downtown Chicago soon. Until then, the CTA finally fixed up the Blue Line, so it isn't as long or terrible a trip from Rosemont to the Loop. If you must stay downtown, then the Sheraton Chicago Hotel and Towers or W Chicago Lakeshore are great downtown options. Obama approves of the former.
Random Note: This stay actually belongs in 2007, but I moved it here since this stay was so close to 2008 (and I didn't have a bad stay in '08).
2009
Westin St. Francis: This property was exceptionally old, which I appreciate. However, the rooms were so @#$)(#%* noisy from inside foot traffic and the homeless persons concert outside. They also re-painted the room, so "refresh" was more like "refresh... by inhaling deadly paint fumes whilst your mucus turns neon green, and you go insane from lack of sleep."
Solution: You must stay at the W SF. It's an awesome property, with an amazing staff, and the parking is cheaper than all of the other SPG properties if you have brought a hybrid.
2010
SLS Beverly Hills: I read up about this property ahead of time on FT. I was expecting to be amazed by the rooms, the service and the restaurants, but it was a big, fat turkey of a stay. I had to wait over an hour to check into their room (an upgrade, which they totally mis-represented). I was supposedly being checked into a "Studio Lifestyle Suite," but it was in fact a terrace room. Apparently, they allow guests to keep pets in their room. One guest did so (unaccompanied), so it spent a good portion of the night barking it's head off. When I complained, management could offer nothing more than a pat on the back and a kick in the .... #%*@ them!
Solution: Save your money and stay at the Sheraton Downtown Los Angeles or the Westin Bonaventure. I've heard horror stories about the rest, and SPG doesn't really have a consistently good offering in the area.
2011
Who will make the grade this year? Find out... next year!
2007
Four Points Miami Beach: I was DJing at the Ultra Music Festival a few years back. I sent my gear ahead of my arrival via FedEx. I saw it had arrived at the property the day before. When I got there, however, my gear was gone. In addition, jewellery (no, I wasn't sporting bling like Flava Flav... it was a Star of David necklace that was passed down in my family) disappeared from my room. I went back and forth with management. Filed a police report. Property was never recovered, but the show went on. Oh, and did I mention that the room was a toilet? Yeah, the property was like a poor man's Holiday Inn.
Solution: When staying in Miami, I generally choose the Westin Coral Gables. It's a nice hotel located near a swank shopping area.
Random Note: I think what attracted me to the Four Points brand in 07/08 was the fact that my first ever stay was at the Four Points Savannah Airport. It was a nice, new, clean property near my brother's base. The rates were reasonable. Breakfast was great. Easy access to the airport or the highway. Now it is with another chain... Wyndham? IDK how it ever left SPG though.
2008
Four Points Midway Airport: Unlike the last property, this property was actually a Holiday Inn that changed over to SPG. It was no where near MDW. The shuttle to the Orange line wasn't 24 hours. The rooms still had all the original Holiday Inn decor and furnishings.
Solution: For Chicago stays that don't break the bank, I prefer the aloft Chicago O'Hare, but I think they are opening up an aloft Downtown Chicago soon. Until then, the CTA finally fixed up the Blue Line, so it isn't as long or terrible a trip from Rosemont to the Loop. If you must stay downtown, then the Sheraton Chicago Hotel and Towers or W Chicago Lakeshore are great downtown options. Obama approves of the former.
Random Note: This stay actually belongs in 2007, but I moved it here since this stay was so close to 2008 (and I didn't have a bad stay in '08).
2009
Westin St. Francis: This property was exceptionally old, which I appreciate. However, the rooms were so @#$)(#%* noisy from inside foot traffic and the homeless persons concert outside. They also re-painted the room, so "refresh" was more like "refresh... by inhaling deadly paint fumes whilst your mucus turns neon green, and you go insane from lack of sleep."
Solution: You must stay at the W SF. It's an awesome property, with an amazing staff, and the parking is cheaper than all of the other SPG properties if you have brought a hybrid.
2010
SLS Beverly Hills: I read up about this property ahead of time on FT. I was expecting to be amazed by the rooms, the service and the restaurants, but it was a big, fat turkey of a stay. I had to wait over an hour to check into their room (an upgrade, which they totally mis-represented). I was supposedly being checked into a "Studio Lifestyle Suite," but it was in fact a terrace room. Apparently, they allow guests to keep pets in their room. One guest did so (unaccompanied), so it spent a good portion of the night barking it's head off. When I complained, management could offer nothing more than a pat on the back and a kick in the .... #%*@ them!
Solution: Save your money and stay at the Sheraton Downtown Los Angeles or the Westin Bonaventure. I've heard horror stories about the rest, and SPG doesn't really have a consistently good offering in the area.
2011
Who will make the grade this year? Find out... next year!
Last edited by uxb; May 16, 2012 at 8:21 am Reason: Deleted W Hollywood as a place to go and replaced it w/ Westin Bonaventure.
Jan 19, 2011, 8:14 am
#156
Join Date: Nov 2008
Location: 35° 38' 23.2"N 139° 37' 54.87"E Starbucks
Programs: Delta splat ! SPG plat . Hyatt Diamond . UA 1P
Posts: 96
All hotels with Ice machines
when I want a bucket of ice , and that means every evening at 8:30pm I'd like it brought to my room .
iiwwwwwww hotels with ice machines
but if I really have to be hotel-specific. the best I can do is to say I'll never stay in any Sheraton branded hotel again. I utterly hate Sheraton.
youuuuuu belong.... no, I really don't
iiwwwwwww hotels with ice machines
but if I really have to be hotel-specific. the best I can do is to say I'll never stay in any Sheraton branded hotel again. I utterly hate Sheraton.
youuuuuu belong.... no, I really don't
Last edited by delter; Jan 19, 2011 at 8:24 am
Jan 19, 2011, 9:45 am
#157
Join Date: Feb 2003
Location: New York, NY, USA
Programs: SPG GL, AA GL
Posts: 2,591
Westin Maui. Never again. Overpriced, overcrowded, no upgrades, bad food, have to fight for pool chairs and, staff feels like they're doing you a favor by showing up.
Oh, and when another rude customer yelled (for 15 min) at my 85 year old grandma for taking *his* chair (she's there since 7am, who would have known the chair with one new towel was his?), the dear Westin Maui staff didn't do anything. Actually they sided with the guy and not enforce their policies.
Oh, and when another rude customer yelled (for 15 min) at my 85 year old grandma for taking *his* chair (she's there since 7am, who would have known the chair with one new towel was his?), the dear Westin Maui staff didn't do anything. Actually they sided with the guy and not enforce their policies.
Jan 20, 2011, 1:31 am
#158
Join Date: Sep 2009
Location: SFO
Programs: UA 1K, Starwood Plat, Star G, HH Diamond, Hertz 5*
Posts: 220
Four Points by Sheration Tucson University Plaza: Had a six night stay in Tucson and was building up my stays for Plat. I definitely got what I paid for with $75 a night. Carpet, blinds, towels, and bed sheets were in terrible shape. Almost like I was back in a college dorm room. Especially bad considering I was hopping between La Paloma Resort and Tucson Sheraton Suites.
Princess Kaiulani is one of the worst hotels I have ever stayed in. The last room had stains on the carpet, drapes, bed linen, towels. Please stay at the Sheraton Wakiki or Mona Surf Rider if you can.
Jan 20, 2011, 4:15 am
#159
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
List updated with:
W LA Westwood
Le Meridien Helioplolis
Sheraton Wakiki
Westin Maui
SLS Beverly Hills
Westin St. Francis
Four Points Midway Airport
Four Points Miami Beach
Sheraton Sharm
I didn't include Le Meridien Montparnasse for obvious reasons...
Master list is found in the original post (page 1).
Safe travels,
W LA Westwood
Le Meridien Helioplolis
Sheraton Wakiki
Westin Maui
SLS Beverly Hills
Westin St. Francis
Four Points Midway Airport
Four Points Miami Beach
Sheraton Sharm
I didn't include Le Meridien Montparnasse for obvious reasons...
Master list is found in the original post (page 1).
Safe travels,
Jan 20, 2011, 4:31 am
#160
Join Date: Mar 2007
Posts: 3,990
when I want a bucket of ice , and that means every evening at 8:30pm I'd like it brought to my room .
iiwwwwwww hotels with ice machines
but if I really have to be hotel-specific. the best I can do is to say I'll never stay in any Sheraton branded hotel again. I utterly hate Sheraton.
youuuuuu belong.... no, I really don't
iiwwwwwww hotels with ice machines
but if I really have to be hotel-specific. the best I can do is to say I'll never stay in any Sheraton branded hotel again. I utterly hate Sheraton.
youuuuuu belong.... no, I really don't
Cheers,
Jan 21, 2011, 1:50 pm
#161
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Worse than the Sheraton Towers in Cairo? A pretty dumpy property with a very dodgy staff. Turns out that it's owned by the Gov't of Egypt, so the refresh schedule is the same as that of the Giza pyramids.
Jan 21, 2011, 2:56 pm
#162
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,770
I can't compare because I haven't stayed there, I have stayed twice at the Meridien Heliopolis though and the Sheraton Sharm is significantly worse.
Jan 24, 2011, 4:27 pm
#163
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,562
Interesting... We considered SPG for Egypt but ending up going HH in Luxor and MR in Cairo. The Marriott Cairo was solid...probably a tad above average for the brand....and the HH Luxor was excellent, in the top 5 Hiltons I've ever stayed in. I had no idea that Starwoods were not very good. (The Sheraton Luxor reviews I had read were so-so...)
Jan 24, 2011, 5:47 pm
#164
Join Date: Jan 2011
Programs: SPG PLT, Air France, Lufthansa, Continental Air
Posts: 80
Westin Stonebriar, Frisco Texas
Rude, unhelpful front desk staff, but the worst is the walls are so thin (no kidding) that you hear every single word in the rooms and hallways next to you. I called the front desk and asked to be switched after I had three long renditions of Mary Had a Little Lamb from the little girl next door. Then her brother hit her to make he stop and the adult spanked him. The front desk told me they could move me, but "all Westin's have very thin walls".
Rude, unhelpful front desk staff, but the worst is the walls are so thin (no kidding) that you hear every single word in the rooms and hallways next to you. I called the front desk and asked to be switched after I had three long renditions of Mary Had a Little Lamb from the little girl next door. Then her brother hit her to make he stop and the adult spanked him. The front desk told me they could move me, but "all Westin's have very thin walls".
Jan 24, 2011, 5:54 pm
#165
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
.... and to think that I almost considered Egypt for my honeymoon on SPG points...