PROMO: Q2 Promo: Get a free weekend night for every 2 stays + 1K DL or NW miles 9FWFN
#797
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Dear members,
A note from my colleagues from the SPG marketing team which I believe William had brought up earlier.
We are aware of this delay on the airline's end and are working with them to get it corrected.
We apologise for the inconveniences caused and appreciate your kind patience with regards this matter.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
A note from my colleagues from the SPG marketing team which I believe William had brought up earlier.
We are aware of this delay on the airline's end and are working with them to get it corrected.
We apologise for the inconveniences caused and appreciate your kind patience with regards this matter.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Last edited by Starwood Lurker II; Sep 24, 2009 at 3:14 am Reason: Grammar
#798
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
I booked a free weekend night at the Sheraton in Quito. A friend of mine has a free weekend night that they will not be able to use and they wanted to book a reservation in my name for the same hotel.
When calling SPG they were told that they would have to physically be at the hotel to do this. Is this correct? I've made reservations for other people and not had to be there, what's the difference with the promotion?
When calling SPG they were told that they would have to physically be at the hotel to do this. Is this correct? I've made reservations for other people and not had to be there, what's the difference with the promotion?
#799
Join Date: May 2003
Location: Florida - Delta Charter DM/3.3MM; Lifetime SPG Plat; HH Gold;
Posts: 1,789
I booked a free weekend night at the Sheraton in Quito. A friend of mine has a free weekend night that they will not be able to use and they wanted to book a reservation in my name for the same hotel.
When calling SPG they were told that they would have to physically be at the hotel to do this. Is this correct? I've made reservations for other people and not had to be there, what's the difference with the promotion?
When calling SPG they were told that they would have to physically be at the hotel to do this. Is this correct? I've made reservations for other people and not had to be there, what's the difference with the promotion?
#800
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
This has come up before and this is a condition of this specific promotion. when you redeem points with SPG, you don't usually have to be present. They usually just make a note in your reservation that this is the case. For whatever reason, SPG apparently decided that your physical presence was required for this promo. Maybe our Starwood Lurkers can explain why this was done in this case.
The only terms I can pull up now are the ones for the Asia-Pacific promo and the only language I see in there that hints at this is the free night not being transferable.
#801
Join Date: May 2008
Programs: DL Plat AA Gold Airtran Elite HH Diamond Marriott Plat *Wood Plat
Posts: 257
YMMV but you could book it under your name and then call the hotel later to tell them you'd be sharing the room and will be arriving late and could they please add the other guest's name to the room so they can check in when they arrive first.
I did this (legitimately) with a free weekend night from this promo (St Regis San Fran). My buddy really did show up hours before me and they let him check in, but like i said, YMMV, and I really did come in later. Note, in this case I had 2 rooms, one for me and one for him (both free weekend nights), so that could have had something to do with it.
I did this (legitimately) with a free weekend night from this promo (St Regis San Fran). My buddy really did show up hours before me and they let him check in, but like i said, YMMV, and I really did come in later. Note, in this case I had 2 rooms, one for me and one for him (both free weekend nights), so that could have had something to do with it.
#802
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
#804
Join Date: Mar 2007
Programs: SPG Lifetime Platinum, Hyatt Explorist, AA Platinum Pro, Hilton Diamond
Posts: 260
YMMV but you could book it under your name and then call the hotel later to tell them you'd be sharing the room and will be arriving late and could they please add the other guest's name to the room so they can check in when they arrive first.
I did this (legitimately) with a free weekend night from this promo (St Regis San Fran). My buddy really did show up hours before me and they let him check in, but like i said, YMMV, and I really did come in later. Note, in this case I had 2 rooms, one for me and one for him (both free weekend nights), so that could have had something to do with it.
I did this (legitimately) with a free weekend night from this promo (St Regis San Fran). My buddy really did show up hours before me and they let him check in, but like i said, YMMV, and I really did come in later. Note, in this case I had 2 rooms, one for me and one for him (both free weekend nights), so that could have had something to do with it.
#805
Join Date: Jan 2007
Programs: SPG plat, Mar plat, Hyatt plat, Amtrak sel+, AA gold, Hilton gold, Hertz Pres Circle
Posts: 83
Extend?
Does anyone know if there is ANY way to have the WFN extended by about 10 days? I called platinum concierge and they told me under NO circumstances would there be an extension. This is very disappointing. I am also diamond with Hyatt and they always offer the extension for their top tiers.
#806
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
#807
Join Date: Sep 2001
Location: LAX CA
Programs: UA1P MM, Hilton Dia, Mar Lifetime Gold, Hertz Gold
Posts: 2,536
Does anyone know if there is ANY way to have the WFN extended by about 10 days? I called platinum concierge and they told me under NO circumstances would there be an extension. This is very disappointing. I am also diamond with Hyatt and they always offer the extension for their top tiers.
#808
Suspended
Join Date: Jan 2003
Posts: 8,720
Does anyone know if there is ANY way to have the WFN extended by about 10 days? I called platinum concierge and they told me under NO circumstances would there be an extension. This is very disappointing. I am also diamond with Hyatt and they always offer the extension for their top tiers.
#809
Join Date: Feb 2005
Location: DFW (frmrly-AUS-Austin, TX)
Programs: AA(2MM)-Plt, HH-Gld, HY-Glb, ICAmb-Plt, SPG-Plt (Life), AMEX-Plt
Posts: 801
Any update as to when the "correct" Delta miles posting will take place?
4-weeks later and I'm still sitting at 1,000 in my DL account.
4-weeks later and I'm still sitting at 1,000 in my DL account.
#810
Join Date: Jan 2007
Programs: SPG plat, Mar plat, Hyatt plat, Amtrak sel+, AA gold, Hilton gold, Hertz Pres Circle
Posts: 83
Wow, I didn't mean for my comment to be offensive. I was just trying to point out that a competitor is far more accomodating...and I do give business to Hyatt instead of SPG, when possible, largely because of this difference.