Sep 21, 2014, 10:42 am
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
Jan 7, 2018, 7:06 pm
#3016
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,308
Jan 7, 2018, 8:01 pm
#3017
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Jan 8, 2018, 6:11 am
#3018
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Clearly in a terribly unscientific study, many on FT like the enforcement of Rossini's rules on dress code even if I don't. So that is a good choice for SGS to do this as probably there was enough feedback to Richard etc to improve that angle. Key word is feedback.
While a dress code is not might cup of tea in the tropics (I was denied entry once to lounge at ROS and never went back because I don't bring long pants when on holiday in a tropical area and specifically go to Plaza Athenee because they are more flexible in enforcement). A dress code for Rossini's is obviously perfectly warranted a policy if the small subset here can be extrapolated to the larger plat/ suite population. Heck, I might be an outlier as I wear shorts and a t shirt often to work...
My own point is that I would like to give feedback to Richard here as he does read this, that I would hope Rossini's would have larger portion sizes/ little more flexibility on ordering. I am not saying a full buffet (because you are right there is a choice of Orchid for that) but I left Rossini's 3 times last time I was there hungry. And they wouldn't give me a steak with egg white scrambled eggs if I recall... had to be fried egg.
I suggested that more flexibility would be good and will keep doing so until I here the policy has changed (though Richard once posted here it wouldn't). Until then I will go to Orchid or PA's buffet if with my family as they like buffets. I'd only return to SGS if myself most likely. Since I usually take up 2-3 other rooms when I travel to BKK, then that is a revenue loss for SGS simply because of breakfast. I had 8 people or so with me last time and it was impossible to find a seat at Orchid (mgr there wouldn't even let us put seats together) so ended up in the less desirable restaurant next to Rossini's (cant remember name). That was not a dining experience anyone of us liked particularly.
While a dress code is not might cup of tea in the tropics (I was denied entry once to lounge at ROS and never went back because I don't bring long pants when on holiday in a tropical area and specifically go to Plaza Athenee because they are more flexible in enforcement). A dress code for Rossini's is obviously perfectly warranted a policy if the small subset here can be extrapolated to the larger plat/ suite population. Heck, I might be an outlier as I wear shorts and a t shirt often to work...
My own point is that I would like to give feedback to Richard here as he does read this, that I would hope Rossini's would have larger portion sizes/ little more flexibility on ordering. I am not saying a full buffet (because you are right there is a choice of Orchid for that) but I left Rossini's 3 times last time I was there hungry. And they wouldn't give me a steak with egg white scrambled eggs if I recall... had to be fried egg.
I suggested that more flexibility would be good and will keep doing so until I here the policy has changed (though Richard once posted here it wouldn't). Until then I will go to Orchid or PA's buffet if with my family as they like buffets. I'd only return to SGS if myself most likely. Since I usually take up 2-3 other rooms when I travel to BKK, then that is a revenue loss for SGS simply because of breakfast. I had 8 people or so with me last time and it was impossible to find a seat at Orchid (mgr there wouldn't even let us put seats together) so ended up in the less desirable restaurant next to Rossini's (cant remember name). That was not a dining experience anyone of us liked particularly.
It is clear and consistently enforced, so either conform or stay elsewhere. It doesn't sound like SGS fits your stay profile so do we have to state the obvious and say look at other properties? Your concerns were voiced and the response isn't what you would like, thus your decision should be made.^
Jan 8, 2018, 7:39 am
#3019
Join Date: Nov 2011
Posts: 547
While I prefer a laidback approach to breakfast at Rossini’s with no dress codes, I have no objections if it is properly enforced and well communicated, so kudos to Richard for stepping out again and clarifying the case, as well as taking immediate ratifications such as communicating this clearly in the welcome letters.
Jan 8, 2018, 10:10 am
#3020
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
The breakfast is ample. I like a large breakfast as no lunch usually. Those who consider a steak and eggs meal as small. along with all the croissants, smoked fish on offer and fruit.not forgetting the freshly squeezed fruit juices
Also the salmon dish and spinach is a decent size. One set meal is enough for 90 % of patrons. And i am glad there is no beachwear allowed there, given how some people dress in in the main breakfast area.
if i feel peckish, which i have never done after the exec breakfast, then i suggest the full breakfast downstairs. But the relaxes atmosphere at Rossini is a real winner in my opinion.
Also the salmon dish and spinach is a decent size. One set meal is enough for 90 % of patrons. And i am glad there is no beachwear allowed there, given how some people dress in in the main breakfast area.
if i feel peckish, which i have never done after the exec breakfast, then i suggest the full breakfast downstairs. But the relaxes atmosphere at Rossini is a real winner in my opinion.
Jan 8, 2018, 2:36 pm
#3021
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,196
Huh? I don’t fit the SGS profile because I want to be able to order egg white scrambled eggs rather than a fried egg off the menu and was denied that? Dude, a a Luxury Collection hotel should be able to be flexible like that. Yes I voiced that to the server and no one else. Yes I guess my expectations on flexibility at a luxury property is different than yours than cookie cutter eggs. The extra costs of switching from a fried eggs to a n egg white something is minimal.
Yes ROS has a long pant rule in club so I don’t fit their profile, don’t like it and won’t be back. I had sneakers on. When I changed pants they let me in.
So dude it was the pants and not the footwear.
Dude it is the footwear, not the shorts.
It is clear and consistently enforced, so either conform or stay elsewhere. It doesn't sound like SGS fits your stay profile so do we have to state the obvious and say look at other properties? Your concerns were voiced and the response isn't what you would like, thus your decision should be made.^
It is clear and consistently enforced, so either conform or stay elsewhere. It doesn't sound like SGS fits your stay profile so do we have to state the obvious and say look at other properties? Your concerns were voiced and the response isn't what you would like, thus your decision should be made.^
Jan 8, 2018, 3:48 pm
#3022
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
I agree. If the hotel wants to ban everyone taller than four feet in height, that's cool too - as long as the policy is well communicated and properly enforced. We all have choices and in Bangkok - wow, many as good, if not better, choices.
Jan 8, 2018, 5:21 pm
#3023
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
... I want to be able to order egg white scrambled eggs rather than a fried egg off the menu and was denied that? Dude, a a Luxury Collection hotel should be able to be flexible like that. Yes I voiced that to the server and no one else. Yes I guess my expectations on flexibility at a luxury property is different than yours than cookie cutter eggs. The extra costs of switching from a fried eggs to a n egg white something is minimal.
Last edited by Dr. HFH; Jan 8, 2018 at 5:42 pm
Jan 8, 2018, 5:56 pm
#3024
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,196
Pretty straightforward- I asked if I could have egg white scrambled instead of fried egg on steak and was told no. Yes usually service at SGS is excellent. It is generally a well oiled machine. That is it. Maybe the server didn’t understand me but I wasn’t going to I push and complain on such a minor thing. I have also stayed here quite a few times. I. Have had service failures however like delivering a 75 birthday cake on wrong day etc but generally this is a great hotel.
I am howver becoming swayed by PA because their breakfast is so so good compared to Orchid madhouse and Rossini’s lack of protein options.
I am howver becoming swayed by PA because their breakfast is so so good compared to Orchid madhouse and Rossini’s lack of protein options.
Jan 8, 2018, 9:49 pm
#3025
Join Date: Nov 2011
Posts: 547
Pretty straightforward- I asked if I could have egg white scrambled instead of fried egg on steak and was told no. Yes usually service at SGS is excellent. It is generally a well oiled machine. That is it. Maybe the server didn’t understand me but I wasn’t going to I push and complain on such a minor thing. I have also stayed here quite a few times. I. Have had service failures however like delivering a 75 birthday cake on wrong day etc but generally this is a great hotel.
I am howver becoming swayed by PA because their breakfast is so so good compared to Orchid madhouse and Rossini’s lack of protein options.
I am howver becoming swayed by PA because their breakfast is so so good compared to Orchid madhouse and Rossini’s lack of protein options.
Jan 8, 2018, 10:06 pm
#3026
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
I think part of the problem is that for those of us who stay often we notice when previously (generous) offerings are removed. Bar Su used to have a nice spread of snacks during happy hour, now gone. Changes to Rossini's (prosecco allotment, ability to order more than one dish) come under this category. The one dish thing bothers me more than most (I suspect) b/c I travel alone and if I was with a companion we could have 2 glasses and 2 orders 
Nevertheless - there are other choices in the hotel (which is not the most common experience) and ultimately if it doesn't suit than we make other choices.
Nevertheless - there are other choices in the hotel (which is not the most common experience) and ultimately if it doesn't suit than we make other choices.
Jan 9, 2018, 5:52 am
#3027
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Huh? I don’t fit the SGS profile because I want to be able to order egg white scrambled eggs rather than a fried egg off the menu and was denied that? Dude, a a Luxury Collection hotel should be able to be flexible like that. Yes I voiced that to the server and no one else. Yes I guess my expectations on flexibility at a luxury property is different than yours than cookie cutter eggs. The extra costs of switching from a fried eggs to a n egg white something is minimal.
Yes ROS has a long pant rule in club so I don’t fit their profile, don’t like it and won’t be back. I had sneakers on. When I changed pants they let me in.
So dude it was the pants and not the footwear.
It is ok if some people don't agree with you right? I can't keep track of how many things you don't like and point out on this thread which if I can't follow it are numerous. With so many negative observations that is why I said you don't fit the SGS profile.
But DUDE by all means stay wherever you like and please post the POSITIVES, not just the criticisms or maybe take a hint from that and deduce that you maybe should stay elsewhere if there aren't any positives.
Jan 9, 2018, 7:52 am
#3028
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
Folks, please remember the FlyerTalk rule about not getting personal. There is no need to comment about the likes and dislikes of others. Accept that they are what they are. Everyone knows they have choices. No need to remind them. Let’s keep the discussion about the property and not one another.
Thanks,
yosithezet
Co-Moderator, SPG Forum
Thanks,
yosithezet
Co-Moderator, SPG Forum
Jan 11, 2018, 10:20 am
#3029
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,952
I think that the inability to order more than one item at an “Executive breakfast” for Platinum members to be fickle and petty. And I’m surprised the SGS takes this stance. In fact, I find it so stingy, I think it’s humorous.
Where I normally stay, there is a modest breakfast. The hotel is 1/2-2/3 the nightly rate, and I’ve regularly seen fussy guests have special orders sent up from the kitchen downstairs. After going out of their way, they’ll approach the guest with one mindset and ask... “is there any else I can get you?” And they mean it.
Where I normally stay, there is a modest breakfast. The hotel is 1/2-2/3 the nightly rate, and I’ve regularly seen fussy guests have special orders sent up from the kitchen downstairs. After going out of their way, they’ll approach the guest with one mindset and ask... “is there any else I can get you?” And they mean it.
Jan 11, 2018, 3:35 pm
#3030
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,196
Exactly. You sum it up well.
I think that the inability to order more than one item at an “Executive breakfast” for Platinum members to be fickle and petty. And I’m surprised the SGS takes this stance. In fact, I find it so stingy, I think it’s humorous.
Where I normally stay, there is a modest breakfast. The hotel is 1/2-2/3 the nightly rate, and I’ve regularly seen fussy guests have special orders sent up from the kitchen downstairs. After going out of their way, they’ll approach the guest with one mindset and ask... “is there any else I can get you?” And they mean it.
Where I normally stay, there is a modest breakfast. The hotel is 1/2-2/3 the nightly rate, and I’ve regularly seen fussy guests have special orders sent up from the kitchen downstairs. After going out of their way, they’ll approach the guest with one mindset and ask... “is there any else I can get you?” And they mean it.