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Starpoints reservation cancelled....will I get my starpoints credited back?

Starpoints reservation cancelled....will I get my starpoints credited back?

 
Old Mar 12, 09, 8:08 am
  #1  
Original Poster
 
Join Date: Mar 2008
Programs: Emerald Executive, Hyatt Platinum
Posts: 27
Starpoints reservation cancelled....will I get my starpoints credited back?

I had to cancel my Starpoints reservation, but I was wondering if I will get them credited back to my account and how soon? I would like to make a different reservation as soon as possible. Please help!
gqguy1480 is offline  
Old Mar 12, 09, 8:26 am
  #2  
 
Join Date: Feb 2005
Location: PHL
Programs: AA EXP, HHonors Diamond, Marriott Lifetime Ti, UA Silver
Posts: 4,734
They do post back to your acount as a separate line item on your summary. IME it happens fairly quickly (within a few days). You may want to call and speak dircectly to a SPG rep if you need to re-use the points immediately.
PHLGovFlyer is offline  
Old Mar 12, 09, 8:51 am
  #3  
 
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
I agree with PHLGovFlyer.

However, if you've cancelled after the reservation's cancellation deadline, then you might still be charged whatever costs were outlined in those cancellation terms. You should still get your points back, though.

If this is the case, you could ask the hotel to waive the cancellation penalties or perhaps negotiate an arrangement to reschedule your stay. But I think it's all up to the hotel at that point -- not SPG.
sc flier is offline  
Old Mar 12, 09, 11:34 am
  #4  
 
Join Date: May 2003
Location: SEA
Programs: AA (850k miles), SPG Platinum
Posts: 502
the credits always seem to appear on the next day for me.
Rock72 is offline  
Old Mar 12, 09, 1:29 pm
  #5  
 
Join Date: Aug 2004
Programs: Delta PM, SPG Gold
Posts: 345
If you call SPG, they will post them to your acct immediately. In my experence, when I have cancelled points reservations online on many occasions, I have always needed to call SPG to get the points deposited back into my acct.
budblab is offline  
Old Mar 12, 09, 1:35 pm
  #6  
 
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
Originally Posted by budblab View Post
If you call SPG, they will post them to your acct immediately. In my experence, when I have cancelled points reservations online on many occasions, I have always needed to call SPG to get the points deposited back into my acct.
I also have never had to call,
just waited until the next day.
MrHalliday is offline  
Old Nov 5, 14, 8:12 am
  #7  
 
Join Date: Nov 2013
Location: USA
Programs: Biggly ones everywhere
Posts: 107
100%

Have never had to make any effort for point refund as long as I follow the rules. 24-36 hours
redanman is offline  
Old Nov 5, 14, 1:31 pm
  #8  
 
Join Date: Feb 2003
Location: Irvine, CA USA
Posts: 73
I seem to recall my points reposting almost immediately upon cancellation. Maybe depends on the hotel, but it's never taken until the next day to see them.
vulches is offline  
Old Nov 5, 14, 2:39 pm
  #9  
 
Join Date: Aug 2011
Location: BEG // MXP
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Same here. Whenever I cancelled online, points were back in my account within seconds.
gojko88 is offline  
Old Nov 6, 14, 3:27 am
  #10  
 
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), SIA, Turkish Elite, Korean, Qantas
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I did the same thing a few days ago and the points were back almost immediately and I went from cancelling a stay to booking two new ones straight away without having sufficient points to do both stays without the credit.
geminidreams is offline  

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