jplondon

I did a search but couldn't find a thread on this new hotel. Good to have SPG hotel in Prague and I really enjoyed my stay here last week. The staff was excellent, from doorman to check-in, concierge and people in club lounge. Nice suites, nice club lounge with good snacks and breakfast.

NJUPINTHEAIR

When you have sufficient time, I am sure others would appreciate it if you could expand upon your review, re hotel location, room furnishings and amenities and hotel's club lounge.

Thanks.

jplondon

Thanks, didn't see the previous thread.

Here some more info:

I think the location is fine, much better for me than for example the Hilton, although it may depend which companies you visit or work for. It is 5 min walking to the centre, old town etc. For me it is perfect location and only had to take taxi once.

http://www.starwoodhotels.com/sherat...ropertyID=3268

The entrance is not grand, but the lobby is nice. Area with 4-5 apple desktop pc's, TV, plenty seats. Check-in is at one of two desks with each two seats where you sit for check-in. One desk has gold/plat sign. Everyone very helpful and friendly, probably partly because just open but felt genuine and nice people. Swift check in. Brought to my room. Partly because it is indeed combination of older buildings (not old by European standards, but not new-build). So some stairs, corridors, elevators and guess they want to ensure you find your room quickly.

Room was good, all brand-new. Nice living area with sofa, chairs, 42" plasma, desk and a smart partition wall with bed area, with a 32" tv. Wardrobe in seperate area with another small desk. Big bathroom. Nice. Seperate big shower. Seperate toilet. All brand new, roomy, and comfortable. This was a suite. Mini-bar, which I think was complimentary.

Clubroom is nice, friendly staff, stairs down to sitting area with newspapers, pc's, and then another room where you can sit at tables. Afternoon there were nice warm snacks and drinks. Morning there was breakfast with some warm options as well. Good.

I also hired a meeting room and this was good. Again, all brand new which makes a big difference. Refreshments, fruit, and espresso machine. My room actually also had the espresso machine. Staff very helpful and doing all they can.

Regarding the location I am sure others know Prague better, but 5-15 min walk I was everywhere.

Overally a good stay and I will certainly stay here now when in Prague. Staff really friendly.

Any question let me know.

Rusty65

Thanks JPLondon. I haven't seen any feedback on the Sheraton in Prague, and your report helps to know that the hotel is up and running well.

I was taking the leap of faith anyway based on my minor obsession with status and points, but knowing that they have good and friendly staff is always a plus that can smooth out the other problems.

I will be staying at the beginning of April and will add my $0.02.

anchor79

do they have swimming pool/sauna provided at this property for their guests?

couscous

I am staying there for a long weekend early May. Will try to take pictures.

eapmd03

First time post here, but have been lurking for a while and appreciate all the tips posted here.

We just returned from a 4-night stay at the Sheraton Prague, and I have to agree with JPLONDON's assessment of the hotel. It was formerly another hotel, and the complex extends from the atrium lobby into four other buildings. The decor is modern and lobby furniture is comfortable. We noticed a fashion shoot taking place in the bar one morning.

The staff were all very friendly and helpful. The lobby computer station made checking e-mail a breeze, and the staff even gave us a login to use after we checked out so that we could check our departure plans later in the day.

Our room was comfortable and large, with a separate work area, a very large bathroom and the Sweet Sleeper bed. Unfortunately our second floor "courtyard view" was of the atrium roof, and no SPG Gold upgrade was possible. We booked the Opening Offer rate which included breakfast for two. This was a hot and cold buffet with tons of options including omelette station, pastries, and cold cuts.

There is a fitness center in the basement, but we didn't check it out as we were out walking the Old Town most days. The hotel is under 10 minutes walk into the Old Town Square and five minutes from Wenceslas Square, so we had no problems getting right into the thick of the tourist sections, but we also felt able to retreat from all the bustle when we desired.

claes059

Recently stayed in the new Sheraton Prague. I had pre-ordered a transfer. The chauffeur was waiting for me when I arrived at the airport and in a minute we drove away in a Mercedes limousine. The chauffeur had worked as a guide and he was so friendly to give me a short sightseeing tour of Prague.

Check-in was friendly and efficient. I was upgraded to a Premium suite on the 7th floor. Howerver, I had made reservations for a Grand deluxe room via the hotelsite, but they told me this room did not exist!
I asked if I could see the Clublounge.
The Bellboy tried to show the lounge to me, but the key did not function and we had to go back to the reception. This time the key did not work either and before I could say anything, the Bellboy ran away while telling me he would get another key.
I think I had to wait for 15 minutes before he returned, I was not pleased and wanted to go to my room.

Well finally he showed me the lounge. My first impression was: smallish and not spacious or luxurious. The dining room for breakfast was even more smallish, I would not like to have breakfast here!

After this visit we went to my room. The corridors of the hotel are of stone and walking through those corridors did not give me a pleasant feeling. No warm details whatsoever.

We first went to the 6th floor. I noticed no information in the elevator concerning where to find the restaurant, fitness etc. For the 7th floor we had to climb a small stair. The suite was in the attic of the hotel. The suite was however very nice, modern warm colours , luxurious interiors, two bathrooms, an Illy espresso machine. The suite had a large terrace, which was reached with a small stair. However, no chairs were available to have a sit on this nice terrace.

The Sheraton Sweet Sleeper, Kingbed was super. Since it was new, it was very comfortable. Since the bed was so large, no chair could fit into the sleepingroom.

The bathtub was large, and the waterpressure was good. So no need to wait long before the bathtub was filled with water and bubbles.. I spend some relaxing moments here. The quality of the bath amenities were fine, I enjoyed my baths. The relaxing bath experience could be even better when it would be possible to listen to some music.

I was happy with this suite at first. However, no tv was placed in the living room, so I was forced to look tv in the bedroom. I did ask the reception if a tv could be placed in the livingroom. They told me they agreed there should be a tv in the living room, but nothing happened.
The beautiful Illy espresso machine did not function properly, only three times I could have a decent espresso. The hotel gave me a coffee and tea machine, so I could make some tea.
Since the suite was in the attic and on the southside, from morning to evening the sun was shining in the suite. I did ask a chair for the terrace and one of the ladies of the reception arranged one for me.

The suite itself became very hot when the sun was shining. I had to close the curtains all day and it did not give me a nice feeling. Even with the airco on, it was sometimes too hot.

I could not find any information in the room, no hotel directory was available. So when I wanted to see the fitnessroom and Spa I just had to find out myself. No help of the housekeeping, they do not speak English. No information in the elevator, so I pressed floor -1. Well, this appeared to be wrong and I had to back.
Finally it appeared it was on receptionlevel, and on the backside. I found a tiny SPA. Not worth to mention it as a Sheraton Spa. The fitnessroom was small, but ok, with technogym machines. The relax area was small. If I wanted to use the sauna, I had to request for it so the hotel would turn it on.
The lady of the Spa was very friendly and gave sufficient information.
I have never seen a socalled Spa like this, and Sheraton should be ashamed of itself they would call this a Spa…..

After the first day in Prague I visited the restaurant of the Sheraton. It was not busy and I did not need to wear a jacket. The restaurant was small and darkish. No nice interior. The lighting was very bad, too dark. When they put on a light so I could read the menu the light was too bright. Only five guests were having dinner, one party of 3 people and one of two.
The menu was rather limited. I ordered a mango salad as a starter. Hardy any dressing was on this salad, so hardly any taste. After this I ordered veal with risotto. I told the waiter I wanted to have it medium. After some waiting I had my dinner. When I started to eat, I noticed the meat was well done. No taste, only dry “dead’ meat. The risotto did not taste either well. I had to call four time for the waiter. The two waiters had only eyes for the American guests who seem to order a lot of dishes. When she finally came, she was looking strangely at me when I told her I did not order well done meat. She agreed with me I could have a new dish.
After waiting for 15-20 minutes I had my new plate. Indeed this dinner was tasty, and was much better than my first plate. This time she came back to ask if everything was all right and apologised for the mistake.
She even did her best to get me a cheesecake as a dessert. So, that was really nice.
I had to pay more than 50 euro for this dinner. It was not worth to pay so much in my opinion. I did not like the ambiance, the lighting, the interior of the restaurant, the view from the restaurant is also very uninteresting, the quality of the food is low, the service is not up to Sheraton standards.

On the last day I wanted to have breakfast in my room. Only, no information in the room or on the telephone how to call roomservice. No option to dial a guest service number! I did not like this experience.
When the housekeeping knocked on my door, I tried to make them clear I wanted to order a breakfast. At first they did not understand me, finally she went away and came back with another girl, who did not speak English either. Only she did understand what I wanted and she called the reception. So, via via I did receive my breakfast.
I had to pay 24 euro for this breakfast, with a very tiny pot of very good coffee ( only 1, 5 cup), and cranberry lemonade instead of cranberry juice as was mentioned on the telephone. The quality of ham and cheese selection was perfect. The arrangements on the tray were very professional.

The concierge of the hotel is tucked away in a very claustrophobic small desk! I have never seen such a small concierge desk in my life. The service of the concierge is however very professional. They helped me well when making a reservation for a restaurant, and did find out the restaurant we were going to did not exist anymore.

The location of the hotel is not very near the Charles Square, as the name of the hotel suggests. It is still 10-15 minutes walking. I was not impressed by the location, in general Starwood hotels have a prime location. On one side in the street of the hotel was the New Townhall. But if you walked into the opposite direction of the street you will see many Porn/sex shops and cinema’s.

Will I go back? Nope, never. I did not feel being in a Sheraton hotel, or Starwood hotel. Everything was so cramped and not luxurious at all. Everything was packed together on the ground floor. When entering this Sheraton I did not have a luxurious feeling, not at all. No good ambiance, no impressing entrance or lobby or reception area. The lobby is small, and next to it is the Sheraton Link, next to this is the bar and next to the bar is the restaurant……On the other side is the reception area…. breath in ….and breath out….. it's getting too cramped here for me. I do like some open space here please!

Finally I do have to say most of the personnel is very friendly and helpful. However I have seen personnel at the reception who did not show respect to their guest. Perhaps because she was too young, of perhaps he had to learn how to treat guest when working for a Starwood hotel.

claes059

Pictures: http://www.flickr.com/search/?q=sher...37094748%40N00


Recently stayed in the new Sheraton Prague. I had pre-ordered a transfer. The chauffeur was waiting for me when I arrived and in a minute we drove away in a Mercedes limousine. The chauffeur had worked as a guide and he was so friendly give me a short sightseeing tour of Prague.

Check-in was friendly and efficient. I was upgraded to a Premium suite on the 7th floor. Howerver, I had made reservations for a Grand deluxe room via the hotelsite, but they told me this room did not exist!
I asked if I could see the Clublounge.
The Bellboy tried to show the lounge to me, but the key did not function and we had to go back to the reception. This time te key did not work either and before I could say anything, the Bellboy ran away while telling me he would get another key.
I think I had to wait for 15 minutes before he returned, I was not pleased and wanted to go to my room.

Well finally he showed me the lounge. My first impression was: smallish and not spacious or luxurious. The dining room for breakfast was even more small, I would not like to have breakfast here!

After this visit we went to my room. The corridors of the hotel are of stone and walking through those corridors did not give me a pleasant feeling. No warm details whatsoever.

We first went to the 6th floor. I noticed no information in the elevator concerning where to find the restaurant, fitness etc. For the 7th floor we had to climb a small stair. The suite was in the attic of the hotel. The suite was however very nice, modern warm colours , luxurious interiors, two bathrooms, an Illy espresso machine. The suite had a large terrace, which was reached with a small stair. However, no chair were available to have a sit on this nice terrace.

The Sheraton Sweet Sleeper, Kingbed was super. Since it was new, it was very comfortable. Since the bed was so large, no chair could fit into the sleepingroom.

The bathtub was large, and the waterpressure was good. So no need to wait long before the bathtub was full with water. I spend some relaxing moments here. The quality of the bath amenities were fine, I enjoyed my baths. The relaxing bath experience could be even better when it would be possible to listen to some music.

I was happy with this suite at first. However, no tv was placed in the living room, so I was forced to look tv in the bedroom. I did ask the reception if a tv could be placed in the livingroom. They told me they agreed there should be a tv in the living room, but nothing happened.
The beautiful Illy espresso machine did not function properly, only three times I could have a decent espresso. The hotel gave me a coffee and tea machine, so I could make some tea.
Since the suite was in the attic and on the southside, from morning to evening the sun was shining in the suite. I did ask a chair for the terrace and the lady of the reception arranged one for me.

The suite itself became very hot when the sun was shining. I had to close the curtains all day and it did not give me a nice feeling. Even with the airco on, it was sometimes too hot.

I could not find any information in the room, no hotel directory was available. So when I wanted to see the fitnessroom and Spa I just had to find out myself. No help of the housekeeping, they do not speak English. No information in the elevator, so I pressed floor -1. Well, this appeared to be wrong and I had to back.
Finally it appeared it was on receptionlevel, and on the backside. I found a tiny SPA. Not worth to mention it as a Sheraton Spa. The fitnessroom was small, but ok, with technogym machines. The relax area was small. If I wanted to use the sauna, I had to request for it so the hotel would turn it on.
The lady of the Spa was very friendly and gave sufficient information.
I have never seen a socalled Spa like this, and Sheraton should be ashamed of itself they would call this a Spa…..

After visiting Prague I visited the restaurant of the Sheraton. It was not busy and I did not need to wear a jacket. The restaurant was small and darkish. No nice interior. The lighting was very bad, too dark. When they put on a light so I could read the menu the light was too bright. Only five guests were having dinner, one party of 3 people and one of two.
The menu was rather limited. I ordered a mango salad as a starter. Hardy any dressing was on this salad, so hardly any taste. After this I ordered veal with risotto. I told the waiter I wanted to have it medium. After some waiting I had my dinner. When I started to eat, I noticed the meat was well done. Not taste, only dry “dead’meat. The risotto did not taste either. I had to call four time the waiter. The two waiters had only eye for the American guests who seem to order a lot of dishes. When she finally came she was looking strangely at me when I told her I did not order well done meat. She agreed with me I could have a new dish.
After waiting for 15-20 minutes I had my new plate. Indeed this dinner was tasty, and was much better than my first plate. This time she came back to ask if everything was all right and apologised for the mistake.
She even did her best to get me a cheesecake as a dessert. So, that was really nice.
I had to pay more than 50 euro for this dinner. It was not worth to pay so much in my opinion. I did not like the ambiance, the lighting, the interior of the restaurant, the view from the restaurant is also very uninteresting, the quality of the food is low, the service is not up to Sheraton standards.

On the last day I wanted to have breakfast in my room. Only, no information in the room or on the telephone how to call roomservice. No option to dial a guest service number! I did not like this experience.
When the housekeeping knocked on my door, I tried to make them clear I wanted to order a breakfast. At first they did not understand me, finally she went away and came back with another girl, who did not speak English either. Only she did understand what I wanted and she called the reception. So, via via I did receive my breakfast.
I had to pay 24 euro for this breakfast, with a very tiny pot of very good coffee ( only 1, 5 cup), and cranberry lemonade instead of cranberry juice as was mentioned on the telephone. The quality of ham and cheese selection was perfect. The arrangements on the tray were very professional.

The concierge of the hotel is tucked away in a very claustrophobic small desk! I have never seen such a small concierge desk in my life. The service of the concierge is however very professional. They helped me well when making a reservation for a restaurant, and did find out the restaurant we were going to did not exist anymore.

The location of the hotel is not very near the Charles Square, as the name of the hotel suggests. It is still 10-15 minutes walking. I was not impressed by the location, in general Starwood hotels have a prime location. On one side in the street of the hotel was the New Townhall. But if you walked into the opposite direction of the street you will see many Porn/sex shops and cinema’s.

Will I go back? Nope, never. I did not feel being in a Sheraton hotel, or Starwood hotel. Everything was so cramped and not luxurious at all. Everything was packed together on the ground floor. When entering this Sheraton I did not have a luxurious feeling, not at all. No good ambiance, no impressing entrance or lobby or reception area. The lobby is small, and next to it is the Sheraton Link, next to this is the bar and next to the bar is the restaurant……On the other side is the reception area…. breath in ….and breath out….. it getting too cramped here. I like some open space here please!

Finally I do have to say most of the personnel is very friendly and helpful. However I have seen personnel at the reception who did not show respect to their guest. Perhaps because she was too young, of perhaps he had to learn how to treat guest when working for a Starwood hotel.

Pictures: http://www.flickr.com/search/?q=sher...7094748%40N00:

CIT85

Thanks for the detailed review. Looks like Hilton Prague is still a much better option, even though it's not near any of the attractions.

TRAVELBABE

We loved the Hilton Old Town, which is in walking distance of all the sites. As HH gold, we were given free breakfast buffet, including hot items, at Gordon Ramsay's restaurant. Too bad to hear Sheraton Prague doesn't have its act together.

claes059

You're welcome. Guess you are right, at the moment you can stay in much nicer hotels in Prague. Hard to say though, as a loyal SPG!

Braindrain

Thanks for the pics. To me, location is key and if it's really out of the way, it's a non-starter.

Personally, I found the location of the Marriott to be way better than the Hilton.

couscous

This is so funny...
Just came back from a long weekend at the Sheraton Prague and took tons of pictures to share with my fellow flyertalkers. Claes059 not only beat me to it but we actually had the very same room (713) and a very similar experience !^

claes059

Hi Couscous,
this is really funny! Even a very similar experience!
Still looking forward to your pictures. I had problems downloading them since I have pics with 5 megapix now.
When I used the 3.2 megapix it was much easier.

Hope to see your pics soon.