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Le Parker Méridien, New York City [Master Thread] - LEAVING JAN 4, 2018

Le Parker Méridien, New York City [Master Thread] - LEAVING JAN 4, 2018

 
Old Aug 20, 09, 4:49 pm
  #91  
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This was the absolute worst Starwood hotel stay I’ve ever been to, that is Starwood, anywhere, anytime. We arrived at 2:30pm and checked in. The agent was nice and told us a junior suite would be ready in ten minutes. I had an emergency for work and went into the lobby. There is no free internet in the lobby. I used my Sprint card and did some work.

An hour later we went to the desk and asked, the room was not ready but another one on a lower floor was. I did not care; we wanted to spend some time in NY walking around. The room we received was filthy. Water spots on the desk, dusk all over the place. I called downstairs and was told to come down. I was told no more junior suites. I asked for the manager and told him I did not want to stay here. I called the Sheraton Suites and Towers and they had a room. The manager said I would have to pay for the room because it was past the 3pm time to cancel. I could not believe him or his horrible attitude. This manager has no business in the business.
After complaining with the manager that he was now starting to ruin our little weekend (we were on a paid rate of $350/night), He miraculously found another junior suite (maybe because I had SPG Platium on line), where the heck was this 2 minutes ago, he outright lied.

I did check out the next day and went to the “W” on Lexington. Long story short, NEVER EVER think of staying at the Le Meridian. If this was my first Starwood stay, and I did not know how great a company they are, this would have been my last.

BTW the bed is horrible, room had no free internet.

Last edited by thepla; Aug 20, 09 at 5:14 pm
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Old Aug 20, 09, 5:00 pm
  #92  
 
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Originally Posted by thepla View Post
This was the absolute worst hotel I’ve ever been to, that is Starwood, anywhere, anytime.
So, let me make sure I have all of this correct:
  • when you arrived, you'd been preblocked into a Jr Suite
  • Room wasn't quite ready, so you waited while you worked
  • You decided to forgo the suite and just take a std room (your choice)
  • Room had housekeeping issues
  • You went downstairs and complained; manager probably took a Jr Suite away from a PLAT member who'd not yet checked in and gave it to you
  • That's the worst hotel in the Starwood system?

If that's as bad as it gets, then you've found yourself a pretty good hotel, my friend.

Which full service hotels are you staying in that offer free internet in rooms? Plus you had your air card, right?

????
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Old Aug 20, 09, 5:12 pm
  #93  
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Originally Posted by sbtinme View Post
So, let me make sure I have all of this correct:
  • when you arrived, you'd been preblocked into a Jr Suite
  • Room wasn't quite ready, so you waited while you worked

    Waited an hour, was to 10 minutes
  • You decided to forgo the suite and just take a std room (your choice)

    Nope, ended up in junior Suite after being told by manager none were available after the hour wait and the housekeeping issues.
  • Room had housekeeping issues

    You make it seem like the SOP for Starwood, not in my book
  • You went downstairs and complained; manager probably took a Jr Suite away from a PLAT member who'd not yet checked in and gave it to you

    That maybe true, gave them some time to clean the room they gave me
  • That's the worst hotel in the Starwood system?

    Manger did not let me leave since it ws after 3pm, I was there at 2:30pm and they had me waiting and switching rooms until 4pm.

If that's as bad as it gets, then you've found yourself a pretty good hotel, my friend.

Attitude of a manger like this makes it a horrible, worst experience I've had.

Which full service hotels are you staying in that offer free internet in rooms? Plus you had your air card, right?

No, I do not think I will get free internet access, I was answering the questions from a few posters in the thread

????
With manager attitude like this in my opinion worst hotel stay I've had. I did not say worst hotel did I? Everyone can make their own decisions, I'm just trying to let people know in my opinion, STAY AWAY. Plus the bed is HORRIBLE.

Last edited by thepla; Aug 20, 09 at 5:14 pm Reason: Editted first post to change to stay
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Old Aug 20, 09, 5:17 pm
  #94  
 
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Originally Posted by thepla View Post
This was the absolute worst hotel I’ve ever been to, that is Starwood, anywhere, anytime
All I can say from what was written you have gone ott on this one! Maybe they shouldnt have given you a room that was not the best, but they were trying to give you a Junior Suite! You made the decision not to wait for the complimentry upgrade!

Out of interest if you were so keen to see some of NYC why not leave your luggage and head out for your walk while the suite was finished off for you! I agree it can be frustrating when hotels say a room wont be long and it takes longer than they estimate but that not exactly unique to this hotel or starwood for that matter! It was only 30 mins past the checkin time at the hotel when you decided to give up on the Junior Suite, now I cant speak for everyone but if a hotel has a 15:00 checkin time and they say wait till 16:00-16:30, even if its at second time of asking I would do that for a Junior Suite rather than a standard room, especially in a city like NY where the rooms are not known for being the biggest or best!

I am not saying the hotel was blameless but it certainly is not in the "absolute worst hotel I’ve ever been to, that is Starwood, anywhere, anytime" bracket!
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Old Aug 20, 09, 5:27 pm
  #95  
 
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Originally Posted by thepla View Post
I did not say worst hotel did I?
Indeed you did. You later edited it out. Toddml and I both quoted it and it stands in black and white.
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Old Aug 20, 09, 6:25 pm
  #96  
 
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There was dusk everywhere? Damn solar cycles!
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Old Aug 20, 09, 9:40 pm
  #97  
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Originally Posted by toddml View Post
All I can say from what was written you have gone ott on this one! Maybe they shouldnt have given you a room that was not the best, but they were trying to give you a Junior Suite! You made the decision not to wait for the complimentry upgrade!

Out of interest if you were so keen to see some of NYC why not leave your luggage and head out for your walk while the suite was finished off for you! I agree it can be frustrating when hotels say a room wont be long and it takes longer than they estimate but that not exactly unique to this hotel or starwood for that matter! It was only 30 mins past the checkin time at the hotel when you decided to give up on the Junior Suite, now I cant speak for everyone but if a hotel has a 15:00 checkin time and they say wait till 16:00-16:30, even if its at second time of asking I would do that for a Junior Suite rather than a standard room, especially in a city like NY where the rooms are not known for being the biggest or best!

I am not saying the hotel was blameless but it certainly is not in the "absolute worst hotel I’ve ever been to, that is Starwood, anywhere, anytime" bracket!
Ok, I did make a mistake on my first post.

It Was the worst hotel stay for a Starwood I've ever had. I have been Platinum since the program and this must mean a serious situation for me.

I did end up in a junior suite, I've said that in my posts.

If when I checked in they would have said Hello Mr. THEPLA we have a Jr. suite and it will be ready in an hour. That is not what they said, they said it will be ready in 10 minutes. If they would have said it would be an hour I would have done my little work, left our bags and walked around the city. That is not what happened. I was even told that the gal at the desk would come and get me in 10 minutes to give me the key, etc.

After an hour I went back to the desk and she said still not ready and gave us another room. This room, also a Jr. Suite was filthy. Table had water marks, dust all over the place,disgusting. I went back down to the desk and talked to the manager. I already called the Sheraton and knew there was a room.

The manager told me no other rooms, I told him I wanted to cancel my reservation and go to the Sheraton. He refused, to me that is crazy, first almost every property in the world has a 6pm rule, sometimes a day earlier but still 6pm. This hotel has 3pm. He refused to let me out of the room without paying.

I than called Starwood to confirm the 3pm rule at this hotel, while on the phone a asked to be transferred to the next level and voice a complaint. When the manager heard this he all of a sudden found a new room, sure it was a Jr. Suite but who cares, at this point, IMO, the damage was done. I've NEVER had this happen, and I mean never.

I did not care I had a suite at this point, he could have given me the penthouse suite and I still would have been upset. The manager was rude, remember I was there. Even the gal at the front desk showed the expression like she has to put up with this all the time.

I am just trying to warn other people here that this is a arrogant type property. Read other posts I don't seem to be the only person not happy with this property. People should read here and help with decisions and in this case their decision should be to stay away. PERIOD.
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Old Aug 21, 09, 2:34 am
  #98  
 
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I strongly disagree with the above poster.
It's the BEST hotel I've stayed in. The hotel was recommended to me by SanDiego1K so I was prepared for a good visit.
At check in, I asked what the long queue was and I was told that was for beefburgers. I told the clerk that i had read about how good they were but that was a very long queue. "Not to worry" he said. He would go through the back and get my order and bring it up to me. He did!
I took unwell near the end of my visit and they couldn't do enough for me. They kept sending up hot drinks, soup and toast as I wasn't eating and this at no cost to me. I had to leave early but promised them that I would be back.
Since then, I've had an email from them asking how I was and I also received a lovely card through the mail.
I believe that the treatment I received was outstanding but not unusual for this excellent hotel.
I wonder if the alleged bad treatment of the poster above was perhaps due to his own treatment of the staff.
I thoroughly recommend this hotel to everyone. PERIIOD!
Margaret

Last edited by braefoot; Aug 21, 09 at 2:44 am
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Old Aug 21, 09, 6:45 am
  #99  
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Originally Posted by thepla View Post
The manager told me no other rooms, I told him I wanted to cancel my reservation and go to the Sheraton. He refused, to me that is crazy, first almost every property in the world has a 6pm rule, sometimes a day earlier but still 6pm. This hotel has 3pm. He refused to let me out of the room without paying.

I than called Starwood to confirm the 3pm rule at this hotel, while on the phone a asked to be transferred to the next level and voice a complaint. When the manager heard this he all of a sudden found a new room, sure it was a Jr. Suite but who cares, at this point, IMO, the damage was done. I've NEVER had this happen, and I mean never.
If you complain about dust and water spots in the room, I guess it takes housekeeping an hour at best to clean the room, it is not like replacing a carpet, because one is disgusted by some stains. They could have comped you a meal at the restaurant and everyone would be happy.

Especially, at hotels of this caliber and especially considering that you are a Plat member, serving you a drink on the house while waiting for a room would increase your satisfaction while the costs for the hotel are very low. Sometimes, it is so easy satisfying a customer at very little cost..., but hotels still do not get it right.

The US are known for very good customer service, bordering on the ridiculous quite often, at least if you come from other countries, however when customers are turned down, reactions like yours are often the norm, although companies are just simply playing by the rules and/or use common sense.

I just witnessed an 18 year old trying to return an ( obviously used ) hand bag at Nordstrom, she was turned down by a very friendly, but firm manager, who had to endure a 2 minute verbal abuse after that...

The hotel also played by the rules, 3 p.m. on the day of departure is okay, many hotels indeed have 24 hours cancellation deadlines, 6 p.m. would be more customer friendly, but you make your reservation, they clearly state the rules...

Judging from quite some experience, people tend to be always really angry, when they expected something amazing and were turned down....so I fear there is more to the story, otherwise you are really overreacting, because some hotels really screw ones experience. This was a relatively minor issue, the housekeeping problems should be addressed, they should have comped you a drink while waiting and that's it.

Worst stay ever, worst property ever is probably another league...
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Old Aug 21, 09, 7:55 am
  #100  
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I had stayed at the hotel and the employees were OK and provided friendly and good service for the most part. BUT, it was no where near W standard. The rooms, yes jr suite, are mediocre at best and were in need of a serious renovation. But then again, everything in NYC is overpriced. It's an average hotel. Would I return? If the rate is good. Otherwise, there are far better choices in town.
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Old Aug 21, 09, 8:59 am
  #101  
 
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Originally Posted by FD1971 View Post
Judging from quite some experience, people tend to be always really angry, when they expected something amazing and were turned down....so I fear there is more to the story, otherwise you are really overreacting, because some hotels really screw ones experience. This was a relatively minor issue, the housekeeping problems should be addressed, they should have comped you a drink while waiting and that's it.

Worst stay ever, worst property ever is probably another league...
Couldnt agree more with your post! The 10 min waiting turning into over an hour from 14:30 is annoying, but it happens at just about all hotels from time to time. I would suggest maybe at the St.Regis you would not get it but I have experienced it at many hotels, escpecially when checking in early or getting an upgrade! I think housekeeping often dont keep front desk informed very well!

The op also states that the thing that really annoyed was the manager and yes he could possibly of handled things better, but you also say before even speaking to him you had called the Sheraton to check they had a room! It would seem your mind was already well on the way to moving hotels long before he came along which makes me wonder how you treated him as if he was truly as bad as you say I cannot see him lasting long in the NY hotel business!
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Old Aug 21, 09, 9:45 am
  #102  
 
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At Le Parker Now

I actually just checked-in to the hotel this morning. Arrived at 10:30a and was helped by a very friendly woman at the front desk. Despite the early hour, I was offered choice of city view jr. suite or standard, high-floor park view room. After unsuccessfully trying to talk my way into a park view suite, I took the standard park view room.

Doing some work at the desk in my room now. Great view of central park; clean, standard NYC-sized room. Would like to see a wall-based flat screen instead of the huge entertainment unit that's in the room now but otherwise no complaints. Haven't tested the hardness of the bed yet though.

While not the best option in NYC by any means, I don't see any reason not to stay here again for the right price.
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Old Aug 21, 09, 11:45 am
  #103  
 
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Originally Posted by FD1971 View Post
If you complain about dust and water spots in the room, I guess it takes housekeeping an hour at best to clean the room, it is not like replacing a carpet, because one is disgusted by some stains. They could have comped you a meal at the restaurant and everyone would be happy.

Especially, at hotels of this caliber and especially considering that you are a Plat member, serving you a drink on the house while waiting for a room would increase your satisfaction while the costs for the hotel are very low. Sometimes, it is so easy satisfying a customer at very little cost..., but hotels still do not get it right.

The US are known for very good customer service, bordering on the ridiculous quite often, at least if you come from other countries, however when customers are turned down, reactions like yours are often the norm, although companies are just simply playing by the rules and/or use common sense.

I just witnessed an 18 year old trying to return an ( obviously used ) hand bag at Nordstrom, she was turned down by a very friendly, but firm manager, who had to endure a 2 minute verbal abuse after that...

The hotel also played by the rules, 3 p.m. on the day of departure is okay, many hotels indeed have 24 hours cancellation deadlines, 6 p.m. would be more customer friendly, but you make your reservation, they clearly state the rules...

Judging from quite some experience, people tend to be always really angry, when they expected something amazing and were turned down....so I fear there is more to the story, otherwise you are really overreacting, because some hotels really screw ones experience. This was a relatively minor issue, the housekeeping problems should be addressed, they should have comped you a drink while waiting and that's it.

Worst stay ever, worst property ever is probably another league...

I can appreciate where this poster is coming from. We've all had the experience of a room not ready only to have the 10 minute wait turn into something considerably longer. It's a pain - the frequent check ins with the front desk, calls to housekeeping...who knows what's really going on behind the curtain.

I would offer up that demanding to move to another property is the hotel service equivalent of throwing a grenade over the wall. Probably not the best way to show that you rationally want good customer service. (Especially for one of the NYC Sheratons - I haven't stayed at the LPM, but I have to imagine that it can't be worse than those two rat traps. I'd stand inline for two hours just about anywhere to avoid either of the Sheratons.)
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Old Aug 21, 09, 12:22 pm
  #104  
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I am just stunned by all the whining for the smallest things people complain about just to get some Star points.

Originally Posted by BlissWorld View Post
I had stayed at the hotel and the employees were OK and provided friendly and good service for the most part. BUT, it was no where near W standard. The rooms, yes jr suite, are mediocre at best and were in need of a serious renovation. But then again, everything in NYC is overpriced. It's an average hotel. Would I return? If the rate is good. Otherwise, there are far better choices in town.
I don't know what W you are referring to, but this place is much better than 3 of the W properties in NYC.

Is the property in serious need of renovation? Absolutely not. The bathrooms are nice and fresh, the carpets are good, the furniture are in great condition much better state than the W on Lex, W The Court and Tuscany.

What the need to replace are the beds. The TV entertainment center serves as a privacy divider in the Junior Suites, I have no idea why anyone would complain about the TVs being old as long as the picture is fine.

Anyways, 3 stays in a month, the last this weekend.

Had a Saturday to Tuesday stay and the hotel was a lot calmer this weekend.

Plenty of door men who always are ready to get a cab for you and help you with luggage

Even if we arrived on a Saturday afternoon with the hotel sold out this weekend, a Junior Suite was held for us. No lines to check in, Platinum amenity offered immediately, professional and courteous check in staff.

Junior Suites are great, especially if you are two friends traveling together or have kids because the living room has a pull out couch.

Great insulation and heavy doors makes this place paradise for people who actually want to sleep.

The only minus remains the same: The beds are not what you expect from a Starwood property
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Old Aug 22, 09, 1:42 am
  #105  
 
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I also don't understand the complaints. This is a very good hotel in a good location with good service and a fun spirit. The junior suites are great for families and, combined with the rooftop pool and burger joint, make this a great SPG option for those with kids.
I like the beds, too. Not unlike those you often see at nice hotels outside the US.
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