element Las Vegas Summerlin opens Dec 2008
Oct 7, 2008, 8:00 pm
#16
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
SPG.com is now showing this property as a cat. 4. Interestingly, the $59 BAR for 12/19 is gone and the BAR is now $89. Still doesn't seem worthy of a cat. 4, but I suppose it's a bit early for me to get judgemental...
Oct 7, 2008, 8:06 pm
#17
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,200
I just booked a night there in December as part of my market research into the Element brand. I'm definitely looking forward to my stay.
If anyone gets there before late December, please post your impressions, and I will do the same.
If anyone gets there before late December, please post your impressions, and I will do the same.
Dec 15, 2008, 9:31 am
#18
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
Vanishing Reservation...
I'll be staying here Friday night and will report back after the weekend.
I noticed that my reservation disappeared from SPG.com last week. The last time that happened to be was at the aLoft Rogers-Bentonville during opening week and the hotel had no record of my reservation when I arrived. Not wanting a repeat performance of that, I called SPG to sort things out before my arrival, but they had trouble finding my reservation as well. The CSR tried calling the element, but couldn't reach anyone (they don't open until Thursday). I ended up e-mailing the CSR my confirmation and she checked with a supervisor who was able to find my reservation in another computer system (whatever that means). She told me to be sure to take a copy of my confirmation just in case. Should be interesting...
I noticed that my reservation disappeared from SPG.com last week. The last time that happened to be was at the aLoft Rogers-Bentonville during opening week and the hotel had no record of my reservation when I arrived. Not wanting a repeat performance of that, I called SPG to sort things out before my arrival, but they had trouble finding my reservation as well. The CSR tried calling the element, but couldn't reach anyone (they don't open until Thursday). I ended up e-mailing the CSR my confirmation and she checked with a supervisor who was able to find my reservation in another computer system (whatever that means). She told me to be sure to take a copy of my confirmation just in case. Should be interesting...
Dec 15, 2008, 1:35 pm
#19
Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, BA Gold, Virgin Gold, AA MM Gold, A3 Gold, SK Gold, Hotel SuperElite
Posts: 7,357
As I live down the street, I will try to pop in tonight and post my impressions.
Dec 15, 2008, 8:01 pm
#20
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
Lurker-any info on this property?
I also have a ressie there for next week.not showing up on my SPG profile-hope they open on time.
I do have a print out of the confirmation email.
I do have a print out of the confirmation email.
Dec 15, 2008, 10:06 pm
#21
Join Date: Apr 2001
Location: Reno, Nevada
Programs: AA EXP, UA 2MM, SPG Platinum, Hilton Diamond
Posts: 494
Starpicks Rate $92
December 18-28; January 1, 3, 4
Dec 16, 2008, 5:49 am
#22
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
Rates are pretty high
For an opening rate,and in a market that is at its absolute lowest occupancy rates between 12/15(after the Rodeo leaves town)and 12/30(New years celebrations)I think the rates here are pretty unrealistic given current market conditions.
Also=this is a limited service property,a nice one to be sure-but not a great destination hotel.Yet there rates are more than many of the strip properties for midweek stays
But they will discover that for themselves I guess.
Also=this is a limited service property,a nice one to be sure-but not a great destination hotel.Yet there rates are more than many of the strip properties for midweek stays
But they will discover that for themselves I guess.
Dec 16, 2008, 9:39 am
#23
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I would call the Customer Contact Center to see if there is a record of your reservation in Starwood's proprietary database. Then ask the Platinum Concierge associate to call the hotel to see if they are seeing the same. If not, then I'm sure that the Platinum Concierge associate will be able to sort it out for them.
By all means, bring your confirmation letter at check-in as a fail-safe measure.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]