Gold Status Removed; Starwood had computer glitch
#1
Original Poster
Join Date: Feb 2008
Location: Scottsdale, Arizona
Posts: 1,002
Gold Status Removed; Starwood had computer glitch
I am a spg gold member because of the amex credit card (if you spend 30,000) . However, i noticed my account was marked as a corporate account. Starwood Lurkers any help?
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Since it's not mentioned here, have you called Starwood or AMEX??
As well stated in another post
Posting here and asking for the lurkers - on a weekend - isn't not the best use of your time.
In addition, there are previous threads on this very subject. Have you reviewed any of those?
As well stated in another post
.....since Starwood has contact customer service centers available in all of the major areas of the world, what is the big deal about just picking up the phone rather than spending time posting..........
In addition, there are previous threads on this very subject. Have you reviewed any of those?
Last edited by KENNECTED; Mar 2, 2008 at 12:59 pm Reason: TYPO
#3
Join Date: Aug 2005
Programs: AMEX Plat, FPC Plat, SPG Gold, NW Silver
Posts: 261
Or, we could just come right out and tell you that sometimes you have to call AMEX and/or SPG and give a little nudge/reminder that you qualify for Gold. It just happens around re-up time sometimes, happened to me a couple years back, I made the call and Gold was restored and I rec'd updated cards within weeks.
Good Luck
Good Luck
#4
Join Date: May 2004
Posts: 54
Hi, it took less than 5 min. to call to the nice folks at SPG to mention my SPG AMEX spending was well over the 30K threashold, and within minutes Gold status re-instated. There is good value in this SPG/Amex relationship...too bad it is not quite seemless and requires a call. in any event this was quite painless...unlike trying to get reservation e-mail confirmations which I have not seen in over 3 years to my yahoo acct., even after contacting the nice folks at SPG and SPG IT many many times, sorry the e-mail trouble is in another thread.
All the best SPG Amex spenders,
All the best SPG Amex spenders,
#5
Join Date: Aug 2003
Location: Washington, DC
Programs: AA GLD (1MM), DL GLD, Marriott Plat, RCL D+, X Elite
Posts: 3,229
I called today with a similar issue. From the time the rep picked up the phone until I was Gold again could not have been more than one minute.
#6
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Hey WScottsdaleInsider,
Thanks for the heads-up. I have reviewed your account and you are now a Gold Preferred Guest. Do send me a PM if you need anything else.
Have a nice day!
Thanks for the heads-up. I have reviewed your account and you are now a Gold Preferred Guest. Do send me a PM if you need anything else.
Have a nice day!
#7
Join Date: Oct 2007
Location: TBD
Posts: 840
Lost Gold
I too have had my gold revoked. However, I don't think I would have qualified through my SPG AMEX. I have had Gold for two years now through an unknown means (I just got the package in the mail one day), and this past December I was told by a CSR that I would requal in Feb. Since this did not happen, I am trying to find out why not. So far, SPG CSR's have not been able to assist and are wondering why I was told I would requal. Do some corporate accounts result in Gold Status? Any other means?
I know this is pretty vague, but if anyone has any insight, it would be much appreciated.
Thanks.
I know this is pretty vague, but if anyone has any insight, it would be much appreciated.
Thanks.
#8
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Hi onfo,
Please send me your account details through PM and I will review your account accordingly.
Thank you and have a nice day!
Please send me your account details through PM and I will review your account accordingly.
Thank you and have a nice day!
I too have had my gold revoked. However, I don't think I would have qualified through my SPG AMEX. I have had Gold for two years now through an unknown means (I just got the package in the mail one day), and this past December I was told by a CSR that I would requal in Feb. Since this did not happen, I am trying to find out why not. So far, SPG CSR's have not been able to assist and are wondering why I was told I would requal. Do some corporate accounts result in Gold Status? Any other means?
I know this is pretty vague, but if anyone has any insight, it would be much appreciated.
Thanks.
I know this is pretty vague, but if anyone has any insight, it would be much appreciated.
Thanks.
#9
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,368
Wow, so WSottsdaleInsider must have PMed you and started this thread. But great service from our new Lurker! ^
#10
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Premier, SPG Platinum, Marriott Silver, HHonors Silver
Posts: 212
The computer seems to have had some problems on March 1 -- I didn't qualify based on stays last year (had 9), but did qualify based on Amex spending, and then this year already have 20 stays so far, so I should have been Gold automatically. Had to call to get bumped back up before checking in last night for another stay (new job, more travel). Not a big deal, they were very friendly about it.
Hoping my upcoming Platinum transition is automatic, but if not, I'm not worried about getting it taken care of easily.
Hoping my upcoming Platinum transition is automatic, but if not, I'm not worried about getting it taken care of easily.
#11
Join Date: May 2004
Location: Northwest NJ
Programs: Starwood Platinum,Marriott Platinum, United Silver
Posts: 2,313
Never takes more than one call, however - after years of every complaining that Gold status is meaningless and that everyone has it, maybe Starwood is trying to tighten up and make it a tad more important and valuable?
#12
Join Date: Feb 2001
Location: MIA/FLL
Programs: AA 1MM Platinum; SPG Gold; Priority Club/IHG Platinum Ambassador
Posts: 497
I had this same thing happen to me. I checked my account today and noticed I was no longer SPG Gold... checked my Amex account and noticed I spent well over $30k in 2007... called Amex and they told me I definitely qualified but it would take up to 12 weeks for the status to post (kinda dumb if you ask me)... so I called SPG and the great rep upgraded my account on the spot. Quick and easy.
#13
Original Member
Join Date: May 1998
Location: Miami/Ft. Lauderdale
Programs: AA 2MM Lifetime Platinum, Hyatt Globalist, Marriott Gold
Posts: 1,349
I have not traveled much lately and was counting on my AMEX charges to maintain my GOLD status. Just before last Christmas, I did the math and found I was more than $1,000.00 over the $30,000.00 threshold. Otherwise, I had planned on buying some gift cards or something, just to put me over the top. But on March 1st, my SPG account showed me as "Preferred Plus!" I looked, online, at my AMEX annual spending summary, for 2007, and could not believe my eyes. Somehow, I miscalculated and came up $71.00 short! Yes, I charged a total of $29,929.00!!
I sent an email to SPG yesterday and have only gotten an automated response, so far. Starwood has always come through for me, in the past, as far as favors go. So, with a little luck, I'm hoping they'll do so again.
I sent an email to SPG yesterday and have only gotten an automated response, so far. Starwood has always come through for me, in the past, as far as favors go. So, with a little luck, I'm hoping they'll do so again.
#14
Join Date: Jan 2005
Posts: 925
To qualify for Gold is the Amex required spending of $30,000 for Calendar Year 2007? The reason I ask is that I too qualified for Gold last year around April when I hit $30K, but on 3/1/08 my account has been downgraded as well.
Should I still be Gold?
Should I still be Gold?
#15
Join Date: Aug 2005
Programs: United 1K, Delta DM 1MM, Marriott Gold, IHG Diamond, Hertz PC, Europcar Elite VIP, Accor Gold
Posts: 145
I have had the same experience. I am NW PE, which provided *W gold status. When I did not make the threshold for requalification for *W, I called. They re-enrolled me in the gold program. The CSRs on the phone are usually quite helpful for membership queries.