Why did AMEX/SPG send me expired SPG50 certificates?
Jan 4, 2008, 3:42 pm
#1
Original Poster
Join Date: Nov 2007
Programs: AA, AS, BA, DL Plat, Chase UR, Diners, UA, F9, WN, SPG Gold, HH Diamond, Amex MR.
Posts: 436
Why did AMEX/SPG send me expired SPG50 certificates?
This week and last week, I just received my first-ever AMEX Starwood credit cards for both personal and business.
Both included a free SPG50 certificate; but both certificates expired 12/31/07. Some bonus!
If I call SPG, will they send me replacement SPG certificates for 2008? Of course even better is if they were to give me 2,000 SPG points.
From what I read around hear, the certificates aren't really worth much, but still it is bad form for them to send you an expired certificate with your new credit card.
Both included a free SPG50 certificate; but both certificates expired 12/31/07. Some bonus!
If I call SPG, will they send me replacement SPG certificates for 2008? Of course even better is if they were to give me 2,000 SPG points.
From what I read around hear, the certificates aren't really worth much, but still it is bad form for them to send you an expired certificate with your new credit card.
Jan 4, 2008, 3:44 pm
#2
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
This week and last week, I just received my first-ever AMEX Starwood credit cards for both personal and business.
Both included a free SPG50 certificate; but both certificates expired 12/31/07. Some bonus!
If I call SPG, will they send me replacement SPG certificates for 2008? Of course even better is if they were to give me 2,000 SPG points.
From what I read around hear, the certificates aren't really worth much, but still it is bad form for them to send you an expired certificate with your new credit card.
Both included a free SPG50 certificate; but both certificates expired 12/31/07. Some bonus!
If I call SPG, will they send me replacement SPG certificates for 2008? Of course even better is if they were to give me 2,000 SPG points.
From what I read around hear, the certificates aren't really worth much, but still it is bad form for them to send you an expired certificate with your new credit card.
Jan 4, 2008, 3:49 pm
#3
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
I've had this happen and Amex was able to send a replacement. It took a little while (about 6 weeks) but it did come. Just call customer service.
Jan 4, 2008, 5:24 pm
#4
Join Date: Nov 1999
Location: Los Angeles, CA, USA
Programs: AA PLT, SPG GLD, PC PLT SPIRE
Posts: 4,531
Most likely a problem at the AMEX fulfillment house not having received the new 2008 SPG50's or these old ones somehow slipping through. Person (worker bee in warehouse) is instructed to put a SPG50 into every envelope. For that individual, they don't know/care what an SPG50 is or that the SPG50 is expired, they are just doing as they are supposed to. After 8 hours, they are punching the clock and heading home. Nothing bad on the worker's part, and nothing against the worker. Call AMEX and ask for another.
Jan 4, 2008, 5:27 pm
#5
Suspended
Join Date: Jan 2003
Posts: 8,720
I recently received my SPG AMEX card and there was no cert in it at all -- received in 12/07.
I did not even know of this perk. Is this an annual thing?
I did not even know of this perk. Is this an annual thing?
Jan 4, 2008, 6:09 pm
#6
Join Date: Dec 2007
Location: Los Angeles
Programs: UA, AK, Mar, Hyatt
Posts: 8
I received my Amex card on Dec 30 with certificates that were set to expire the very next day. They said they'll mail me new certs in the next few weeks.
Jan 5, 2008, 3:13 am
#8
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/SQ Gold, QR Plat, Marriott/Accor Plat, IC Dia Amb, HH Gold, Hertz PC
Posts: 6,704
Does Amex send these out every year, or only when you get a new SPG Amex card? I couldn't use last year's cert, but might need one in a couple of months.
Jan 5, 2008, 8:47 am
#9
Join Date: Aug 2004
Location: LAX
Programs: AA 2 MM Plt, *wood Plt
Posts: 652
I got my AMEX card the last week of December, also with SPG50 certs that expired on 12/31/07. When an Amex rep called me to see if I got the card, I mentioned the expired cert, and was told to call SPG to get a new one. Haven't done that yet, so don't know if I'll be bounced back to AMEX.
Jan 30, 2008, 6:04 am
#10
Join Date: Dec 2006
Posts: 71
What do you think the chances are for a card received in october.
Jan 30, 2008, 11:56 am
#11
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,121
I was told to call SPG, where the agent said, "are they still sending those out?" Now it's just a waiting game to get the new one.
BTW, is there any way to find the rack rates without calling?
BTW, is there any way to find the rack rates without calling?
Jan 31, 2008, 7:01 am
#12
Join Date: Sep 2007
Posts: 36
Same here
I got my card in first week of jan with an expired cert. I immediately called Amex CC and they asked me to call SPG CC. The SPG CC said thy will re-send a new one - its 3 weeks now and no response
Jan 31, 2008, 7:29 am
#13
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Unfortunately, per past posts on this question, the answer is no. Since the SP50 usable rate is usually different and higher than the online listed rack rate, the only way to find out the true SP50 rate is to call CS.
Jan 31, 2008, 7:39 am
#14
Suspended
Join Date: Mar 2004
Posts: 591
With an SPG50 award can you still collect points???
Jan 31, 2008, 8:18 am
#15
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I do believe that the answer to your question is yes. And I also believe you will get stay/night credit as well.