Sheraton Imperial Kuala Lumpur, Malaysia [Master Thread]
#226
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,205
Another vote for Le Meridien rather than Sheraton
The Aloft is a nice hotel and good value on points but for a Platinum you don't get any evening drinks or food and that's why I like about being SPG Platinum.
Le Meridien lounge was refurbished last year and I've not stayed since the refurb but it had an excellent selection of food and drink (including sparkling) before the refurb.
The Sheraton also has reasonable food in the lounge and free flow booze for a couple of hours but not as extensive as LeM. Good view from the Sheraton lounge especially (as someone has said) during thunder storms.
Rooms are better/newer at LeM and breakfast in the buffet is excellent at both.
LeM (and Aloft) location is better for the airport train which is walking distance. Sheraton location isn't good for anything really apart from the new mall across the road unless you really need that location in KL.
Le Meridien lounge was refurbished last year and I've not stayed since the refurb but it had an excellent selection of food and drink (including sparkling) before the refurb.
The Sheraton also has reasonable food in the lounge and free flow booze for a couple of hours but not as extensive as LeM. Good view from the Sheraton lounge especially (as someone has said) during thunder storms.
Rooms are better/newer at LeM and breakfast in the buffet is excellent at both.
LeM (and Aloft) location is better for the airport train which is walking distance. Sheraton location isn't good for anything really apart from the new mall across the road unless you really need that location in KL.
#227
A FlyerTalk Posting Legend
Join Date: Sep 2009
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There's a monorail station right outside the Sheraton. In addition to the mall, the side street is a zone of restaurants and bars.
When I stayed here, there was a server pouring and mixing drinks in the lounge during happy hour. It wasn't self service, even for wine.
When I stayed here, there was a server pouring and mixing drinks in the lounge during happy hour. It wasn't self service, even for wine.
#228
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
OMG soooo sorry!
I WAS ABSOLUTELY TALKING ABOUT LE MERIDIEN NOT THE SHERATON!
Shouldn't post totally jet lagged
As for the Sheraton I totally agree it is not good and haven't stayed there for years due to bad everything including children using the lounge as a playground and throwing food, screaming, etc without any intervention from staff.
Again apologies.
I WAS ABSOLUTELY TALKING ABOUT LE MERIDIEN NOT THE SHERATON!
Shouldn't post totally jet lagged
As for the Sheraton I totally agree it is not good and haven't stayed there for years due to bad everything including children using the lounge as a playground and throwing food, screaming, etc without any intervention from staff.
Again apologies.
#229
Join Date: Sep 2002
Programs: Marriott Ambassador elite & lifetime Titanium, Hyatt Globalist, Emirates Plat, Flying Blue Plat
Posts: 236
Thanks for the replies - looks like Le Meridien or Aloft are a better option for me given the convenient location to access the airport. I'll probably stay at the Aloft as it is running at half the points that LeM; will report my experience in a few weeks time.
#231
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
Had a stay before New Years Eve. we had some minor issues but everything was professionally handled by Mr Fairos the executive lounge manager. Some years ago I posted that I wouldn't return to this property because of the noise of the nearby bars/nightclubs. There is no more sound at night and we had a good sleep.
Actually Mr Fairos made this stay perfect by taking good care of us at all times.
Actually Mr Fairos made this stay perfect by taking good care of us at all times.
#232
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
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Posts: 12,018
I think I have about 20 stays at this property over the past 5 years and the lounge staff has always been great. Glad to hear you had a good stay.
#233
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,205
Had a stay before New Years Eve. we had some minor issues but everything was professionally handled by Mr Fairos the executive lounge manager. Some years ago I posted that I wouldn't return to this property because of the noise of the nearby bars/nightclubs. There is no more sound at night and we had a good sleep.
Actually Mr Fairos made this stay perfect by taking good care of us at all times.
Actually Mr Fairos made this stay perfect by taking good care of us at all times.
I've always quite liked the Sheraton and its lounge. Not the most sophisticated hotel in the city but value for points stays and mattress runs (and the booze is real booze - I read that the Renaissance lounge down the road has that artificial blended industrial alcohol "spirits" that are a real health hazard and curiously not available in countries with legal food standards.)
#234
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
I'm at the property now. Room is fine. Nonetheless, I'm underwhelmed.
Breakfast in the main area (level 1) was too crowded, with disorganized staff failing to keep even the basics available. I wanted a glass of orange juice which is about as basic as it gets. But the orange juice jug was empty... and when someone eventually refilled it, there were no clean cups available. Come on! Meanwhile the man making waffles made them much more slowly than customers scooped them up, not because he had too few waffle makers or the process was inherently slow, but because this didn't seem to be a priority for him. And there was no chicken curry in the chicken curry pot, and so on across the offering. Lots of choices, in principle, but no fun with half the items unavailable. Staff didn't seem to see anything out of the ordinary. And only perhaps 2/3 of seats were taken. I wonder how it would be with more customers. Second day breakfast had fewer customers but just as many shortages (in fact I'd say even a bit worse).
At the pool, I was puzzled to find no button to turn on the hot tub jets. I asked an attendant. "It's on a timer." OK, but it's 7pm now and the pool closes at 8... shouldn't the jets be turned on? He suggested I write to the manager. Very odd.
Some other glitches including room inexplicably not ready for us upon a 4pm check-in (fortunately just a few minutes delay), and a leak around one window (slowly damaging wood trim, but not hurting us). These we can more readily accept.
Seems like the bottom line is poor management -- fine physical plant, but senior managers not pushing section managers to get line staff and processes organized properly. A shame.
Wish I had taken the sage advice in this thread to stay at LeM instead.
Breakfast in the main area (level 1) was too crowded, with disorganized staff failing to keep even the basics available. I wanted a glass of orange juice which is about as basic as it gets. But the orange juice jug was empty... and when someone eventually refilled it, there were no clean cups available. Come on! Meanwhile the man making waffles made them much more slowly than customers scooped them up, not because he had too few waffle makers or the process was inherently slow, but because this didn't seem to be a priority for him. And there was no chicken curry in the chicken curry pot, and so on across the offering. Lots of choices, in principle, but no fun with half the items unavailable. Staff didn't seem to see anything out of the ordinary. And only perhaps 2/3 of seats were taken. I wonder how it would be with more customers. Second day breakfast had fewer customers but just as many shortages (in fact I'd say even a bit worse).
At the pool, I was puzzled to find no button to turn on the hot tub jets. I asked an attendant. "It's on a timer." OK, but it's 7pm now and the pool closes at 8... shouldn't the jets be turned on? He suggested I write to the manager. Very odd.
Some other glitches including room inexplicably not ready for us upon a 4pm check-in (fortunately just a few minutes delay), and a leak around one window (slowly damaging wood trim, but not hurting us). These we can more readily accept.
Seems like the bottom line is poor management -- fine physical plant, but senior managers not pushing section managers to get line staff and processes organized properly. A shame.
Wish I had taken the sage advice in this thread to stay at LeM instead.
Last edited by bedelman; Aug 3, 2017 at 8:50 pm
#235
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,205
Sorry, just rubbing it in there :-).
#236
Join Date: Dec 2007
Location: Canada
Posts: 1,507
Just want to confirm that the Club Lounge has not changed in any way and also offers complimentary alcohol (Beer, wine)
I just read a review on TA that the lounge did not provide complimentary alcohol with a cost attached to the same?
I understand the Le Meridien has much more positive feedback but we are flying into KUL then off to Langkawi and flying back through. I wanted to try the Sheraton out coming in and then the LM going back out.
We will get into the hotel probably around 10:30 - 11:00 p.m. Is there local pubs, street cafes within close that we could pop in at this time? Not interested in nice restaurants as we enjoy diving into the culture with the locals and just watching life go by on the streets.
I just read a review on TA that the lounge did not provide complimentary alcohol with a cost attached to the same?
I understand the Le Meridien has much more positive feedback but we are flying into KUL then off to Langkawi and flying back through. I wanted to try the Sheraton out coming in and then the LM going back out.
We will get into the hotel probably around 10:30 - 11:00 p.m. Is there local pubs, street cafes within close that we could pop in at this time? Not interested in nice restaurants as we enjoy diving into the culture with the locals and just watching life go by on the streets.
#237
Join Date: Mar 2017
Posts: 1,716
...We will get into the hotel probably around 10:30 - 11:00 p.m. Is there local pubs, street cafes within close that we could pop in at this time? Not interested in nice restaurants as we enjoy diving into the culture with the locals and just watching life go by on the streets.
#238
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,205
Just want to confirm that the Club Lounge has not changed in any way and also offers complimentary alcohol (Beer, wine)
I just read a review on TA that the lounge did not provide complimentary alcohol with a cost attached to the same?
I understand the Le Meridien has much more positive feedback but we are flying into KUL then off to Langkawi and flying back through. I wanted to try the Sheraton out coming in and then the LM going back out.
We will get into the hotel probably around 10:30 - 11:00 p.m. Is there local pubs, street cafes within close that we could pop in at this time? Not interested in nice restaurants as we enjoy diving into the culture with the locals and just watching life go by on the streets.
I just read a review on TA that the lounge did not provide complimentary alcohol with a cost attached to the same?
I understand the Le Meridien has much more positive feedback but we are flying into KUL then off to Langkawi and flying back through. I wanted to try the Sheraton out coming in and then the LM going back out.
We will get into the hotel probably around 10:30 - 11:00 p.m. Is there local pubs, street cafes within close that we could pop in at this time? Not interested in nice restaurants as we enjoy diving into the culture with the locals and just watching life go by on the streets.
#239
Join Date: Apr 2003
Location: Mainz/Frankfurt, Germany
Programs: A3*G, UA PP, MR LTTE, was HH/D now Gold
Posts: 257
Just want to confirm that the Club Lounge has not changed in any way and also offers complimentary alcohol (Beer, wine)
I just read a review on TA that the lounge did not provide complimentary alcohol with a cost attached to the same?
I understand the Le Meridien has much more positive feedback but we are flying into KUL then off to Langkawi and flying back through. I wanted to try the Sheraton out coming in and then the LM going back out.
We will get into the hotel probably around 10:30 - 11:00 p.m. Is there local pubs, street cafes within close that we could pop in at this time? Not interested in nice restaurants as we enjoy diving into the culture with the locals and just watching life go by on the streets.
I just read a review on TA that the lounge did not provide complimentary alcohol with a cost attached to the same?
I understand the Le Meridien has much more positive feedback but we are flying into KUL then off to Langkawi and flying back through. I wanted to try the Sheraton out coming in and then the LM going back out.
We will get into the hotel probably around 10:30 - 11:00 p.m. Is there local pubs, street cafes within close that we could pop in at this time? Not interested in nice restaurants as we enjoy diving into the culture with the locals and just watching life go by on the streets.