Disgusting footage
Does this happen nationwide?
ATLANTA (FOX 5) -- When you check into a hotel room - ever wonder how clean it is? Well, the I-Team did and has some disturbing results. Dana Fowle brings an exclusive story that has county health inspectors reacting. Click video for more information http://www.myfoxatlanta.com/myfox/pa...Y&pageId=1.1.1 |
Originally Posted by mktozd
(Post 8691450)
Does this happen nationwide?
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I'm thinking about bringing my own plastic water bottle
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I guess I was naive enough to think that hotels properly cleaned glass glasses. I will carefully check during my next trip.
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Originally Posted by danwhy
(Post 8692131)
My guess would be worldwide and with every chain more than one would like to think it would.
I stick with bottled water, and if must for some reason use the cup I'll always wash it first. |
FWIW, this event was sent to all North American Starwood General Managers last night by the President of the division with a directive to adhere to Starwood's policies concerning all things related to housekeeping, in which the proper replacement of in-room items is covered in detail.
Best regards, William R. Sanders Online Guest Feedback Coordinator Starwood Hotels & Resorts Worldwide [email protected] |
Originally Posted by Starwood Lurker
(Post 8693351)
FWIW, this event was sent to all North American Starwood General Managers last night by the President of the division with a directive to adhere to Starwood's policies concerning all things related to housekeeping, in which the proper replacement of in-room items is covered in detail.
Best regards, William R. Sanders Online Guest Feedback Coordinator Starwood Hotels & Resorts Worldwide [email protected] |
Originally Posted by PresRDC
(Post 8693368)
It is policy to replace all duvet covers between guests, specifically, the top most one?
Best regards, William R. Sanders Online Guest Feedback Coordinator Starwood Hotels & Resorts Worldwide [email protected] |
Sheraton Detroit Riverside -- not washing coffee mugs properly!!!!!
Okay, so add another Starwood hotel to the list. And this time, I know for certain that the GM was notified personally about this a few weeks ago.
Same story as always: staff puts mugs and glassware in bathroom sink and blasts the hot water over everything for 4 minutes and then wipes dry with a facecloth. (The dead giveaway is that a sanitized, properly clean coffee mug does NOT still smell of coffee from the previous guest! Coffee mugs at the Sheraton Detriot Riverside still smell like coffee -- plus, you can see all of the cloth lint left behind from the facecloth!!! AARRRGGGHHHHH!!) Flagrant violation of health code in every community in the U.S. These in-room items have, in no way, been sanitized for the next guest. It's also worth noting that after this issue reared its head with some nasty press coming originally from the Sheraton ATL (among others), Starwood's head brass addressed this VERY ISSUE head on with a specific memo to every global GM making this non-negotiable detail exceedingly clear. This issue has been addressed time and time and time again here and elsewhere. For me, this is one of the first things I check in any hotel. A hotel housekeeping staff that skimps on this is skimping on other items, for sure. In a proper system, the housekeeping dept has a standard system of rotating glassware and mugs that are used downstairs into their commercial washers -- usually by housemen using glass/mug trays on carts. It is also this person's job to supply each floor with appropriate quantities of new, washed glasses and mugs each morning. The housekeeping managers, or even the Executive Housekeeper him/herself should be keenly aware of any lapse in this day in/day out process. It's like delivering the mail. It must be done 100% every day without exception. If the gals cleaning rooms on the 8th floor never seem to need or use new glasses or mugs, then the system has broken down. Anyway, enough ranting. This stuff MAJORLY ticks me off. |
Originally Posted by sonofapilotman
(Post 8518826)
Staying two nights at the Sheraton Downtown - ok place - NICE upgrade. Went back to my room in the middle of the day and housekeeping was there. In the sink were the two glasses they provide inthe bathroom - hot water was running full blast on both of them....that is how they clean their glasses!!! I even asked the maids (there were two) and they laughed and said that is how they always do it!!! Stuck with the paper coffeecups for the rest of the stay.....
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Originally Posted by sbtinme
(Post 9781081)
Okay, so add another Starwood hotel to the list. And this time, I know for certain that the GM was notified personally about this a few weeks ago.
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Amazing after all the bad press last year this is still happening. That being said, I always use the wrapped/paper/plastic cups instead of the glass. I pretend the coffee maker doesn't exist and don't let the bedspread touch bare skin. I think when I start traveling again later this year, I will be adding disinfectant wipes for the TV remote and phone...
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