GONE: Fairfax at Embassy Row, Washington DC, Left SPG 12 Oct 2015 [Master Thread]
Mar 30, 2009, 2:11 am
#61
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 1,297
Just stayed at this hotel via travelzoo rate. Upon checkin, FD asked me if I wanted 500 pts or other options listed above. I chose points. Received upgrade to Jr. Suite (which is like an 1-BR Suite in other hotel. I like this property esp with the price that I paid and the service that I have received. Its very close to the dupont circle so you'll not be bored at night (and there're some pizza joint on Q street that's very good!). Overall the staffs are friendly except the concierge guy. Will followup once I received stay credit/points in my account.
Apr 21, 2009, 3:00 pm
#62
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
I'm having trouble choosing between this hotel and the Westin City Center. We'll have two infants and being able to walk to site and/or the metro is key. Any suggestions?
Thanks,
Mike
Thanks,
Mike
Apr 21, 2009, 3:07 pm
#63
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Apr 21, 2009, 3:17 pm
#64
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 1,297
Sorry guys, been too busy.
My Travelzoo stay did not show up in the account after I checked out so I had to contact customer service for my stay/points to be credited back to me.
My Travelzoo stay did not show up in the account after I checked out so I had to contact customer service for my stay/points to be credited back to me.
Apr 21, 2009, 6:22 pm
#65
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
I'm staying at this property this weekend. Will report what occurs. In all fairness though, several of my recent stays have not posted (and I have had to call Customer Service) so not sure it's just this hotel right now.
Apr 22, 2009, 3:46 am
#66
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
While it is true that the Fairfax is closer to the Metro (about a 4-minute walk), you gave bum advice on the Westin. The nearest Metro to the Westin City Center is McPherson Square (Blue/Orange lines), a 7-minute walk down 15th Street from M Street to I Street NW.
Your directions would have them walk to Dupont Circle on the Red line. The closest Red line station to the Westin is Farragut North (a 10-minute walk), not Dupont Circle (a 15-minute walk).
I live 2 blocks from the Westin and walk to McPherson Square Metro daily.
Apr 22, 2009, 5:08 am
#67
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
While it is true that the Fairfax is closer to the Metro (about a 4-minute walk), you gave bum advice on the Westin. The nearest Metro to the Westin City Center is McPherson Square (Blue/Orange lines), a 7-minute walk down 15th Street from M Street to I Street NW.
Your directions would have them walk to Dupont Circle on the Red line. The closest Red line station to the Westin is Farragut North (a 10-minute walk), not Dupont Circle (a 15-minute walk).
I live 2 blocks from the Westin and walk to McPherson Square Metro daily.
Your directions would have them walk to Dupont Circle on the Red line. The closest Red line station to the Westin is Farragut North (a 10-minute walk), not Dupont Circle (a 15-minute walk).
I live 2 blocks from the Westin and walk to McPherson Square Metro daily.
I gave directions to Dupont, think they were interested staying in that area and using that station and I totally forgot about Farragut.
In any event, I should have pulled up google maps.
Apr 22, 2009, 12:12 pm
#68
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
While it is true that the Fairfax is closer to the Metro (about a 4-minute walk), you gave bum advice on the Westin. The nearest Metro to the Westin City Center is McPherson Square (Blue/Orange lines), a 7-minute walk down 15th Street from M Street to I Street NW.
Your directions would have them walk to Dupont Circle on the Red line. The closest Red line station to the Westin is Farragut North (a 10-minute walk), not Dupont Circle (a 15-minute walk).
I live 2 blocks from the Westin and walk to McPherson Square Metro daily.
Your directions would have them walk to Dupont Circle on the Red line. The closest Red line station to the Westin is Farragut North (a 10-minute walk), not Dupont Circle (a 15-minute walk).
I live 2 blocks from the Westin and walk to McPherson Square Metro daily.
Mike
Apr 22, 2009, 12:39 pm
#69
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Apr 22, 2009, 3:10 pm
#70
Join Date: Jan 2007
Location: Atlanta, GA
Programs: DL Gold, SPG Gold
Posts: 142
My points for a stay with the Travelzoo rate did not automatically post, but all I had to do was wait the 7 days, make a missing stay request on spg.com, and the points were instantly added (within 45 minutes they appeared).
Apr 22, 2009, 9:02 pm
#71
Suspended
Join Date: Jan 2003
Posts: 8,720
Thanks for the input.
I am likely going to contact the hotel and ask to speak to accounting about this -- this is how I resolved it at least for myself last time.
I don't want to wait 7 days esp. with the free nights promo coming up. I want to book those as fast as I can!
I am likely going to contact the hotel and ask to speak to accounting about this -- this is how I resolved it at least for myself last time.
I don't want to wait 7 days esp. with the free nights promo coming up. I want to book those as fast as I can!
Apr 25, 2009, 12:10 pm
#72
Suspended
Join Date: Jan 2003
Posts: 8,720
Hotel unilaterally changed the Travelzoo rate!
Folks, check your rates online as mine have been increased to $124.00 plus taxes. Hope you have your original confirmation with the $99 rate.
NJ
NJ
Apr 25, 2009, 1:21 pm
#73
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
Just checked .... my rate got changed as well.
So totally unacceptable. We will see the response I get from my email.
To do this, and not tell us is unacceptable.
I guess this is just another customer service enhancement.
So totally unacceptable. We will see the response I get from my email.
To do this, and not tell us is unacceptable.
I guess this is just another customer service enhancement.
Apr 26, 2009, 10:47 am
#74
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
Gotta love that wonderful, helpful Customer Service response I got back this morning:
"Dear Mr. Harvey,
Thank you for your recent message to Starwood Preferred Guest. I welcome this opportunity to assist you.
I was unable to locate the promotional rate in which you are inquiring about.
However, rates are based on availability at the time of your booking. Availability and room rates change frequently and black out dates do occur.
If the rate you are trying to book is not available at the time of booking, you are always offered the next Best Available Rate at the time of the booking.
I apologize for any inconvenience you may have experienced as a result of this.
I would also like to invite you to visit our special promotions page to see if you are eligible for any upcoming promotions.
In closing, I was wondering if you'd mind answering a few quick questions about the service you've received today. This will help to ensure that our customer service will continue to meet as well as exceed our guests' needs. Thank you in advance for your participation. I look forward to assisting you in the future!
We appreciate your continued loyalty to the Starwood Preferred Guest program and welcome any further questions or concerns. Please feel free to contact us at [email protected]. "
Well... that certainly did not answer my question of why a reservation I booked some time ago suddennly had a rate change. SIGH.....
"Dear Mr. Harvey,
Thank you for your recent message to Starwood Preferred Guest. I welcome this opportunity to assist you.
I was unable to locate the promotional rate in which you are inquiring about.
However, rates are based on availability at the time of your booking. Availability and room rates change frequently and black out dates do occur.
If the rate you are trying to book is not available at the time of booking, you are always offered the next Best Available Rate at the time of the booking.
I apologize for any inconvenience you may have experienced as a result of this.
I would also like to invite you to visit our special promotions page to see if you are eligible for any upcoming promotions.
In closing, I was wondering if you'd mind answering a few quick questions about the service you've received today. This will help to ensure that our customer service will continue to meet as well as exceed our guests' needs. Thank you in advance for your participation. I look forward to assisting you in the future!
We appreciate your continued loyalty to the Starwood Preferred Guest program and welcome any further questions or concerns. Please feel free to contact us at [email protected]. "
Well... that certainly did not answer my question of why a reservation I booked some time ago suddennly had a rate change. SIGH.....
Apr 27, 2009, 8:09 am
#75
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Gotta love that wonderful, helpful Customer Service response I got back this morning:
"Dear Mr. Harvey,
Thank you for your recent message to Starwood Preferred Guest. I welcome this opportunity to assist you.
I was unable to locate the promotional rate in which you are inquiring about.
However, rates are based on availability at the time of your booking. Availability and room rates change frequently and black out dates do occur.
If the rate you are trying to book is not available at the time of booking, you are always offered the next Best Available Rate at the time of the booking.
I apologize for any inconvenience you may have experienced as a result of this.
I would also like to invite you to visit our special promotions page to see if you are eligible for any upcoming promotions.
In closing, I was wondering if you'd mind answering a few quick questions about the service you've received today. This will help to ensure that our customer service will continue to meet as well as exceed our guests' needs. Thank you in advance for your participation. I look forward to assisting you in the future!
We appreciate your continued loyalty to the Starwood Preferred Guest program and welcome any further questions or concerns. Please feel free to contact us at [email protected]. "
Well... that certainly did not answer my question of why a reservation I booked some time ago suddennly had a rate change. SIGH.....
"Dear Mr. Harvey,
Thank you for your recent message to Starwood Preferred Guest. I welcome this opportunity to assist you.
I was unable to locate the promotional rate in which you are inquiring about.
However, rates are based on availability at the time of your booking. Availability and room rates change frequently and black out dates do occur.
If the rate you are trying to book is not available at the time of booking, you are always offered the next Best Available Rate at the time of the booking.
I apologize for any inconvenience you may have experienced as a result of this.
I would also like to invite you to visit our special promotions page to see if you are eligible for any upcoming promotions.
In closing, I was wondering if you'd mind answering a few quick questions about the service you've received today. This will help to ensure that our customer service will continue to meet as well as exceed our guests' needs. Thank you in advance for your participation. I look forward to assisting you in the future!
We appreciate your continued loyalty to the Starwood Preferred Guest program and welcome any further questions or concerns. Please feel free to contact us at [email protected]. "
Well... that certainly did not answer my question of why a reservation I booked some time ago suddennly had a rate change. SIGH.....