The NEW spg.com (launched 7/20/07) - [Master Thread]
Jul 23, 2007, 9:57 am
#151
Join Date: Oct 2002
Location: CLE/CAK
Programs: UA 2MM 1K, Marriott Lifetime Titanium Premier
Posts: 1,408
Jul 23, 2007, 10:08 am
#152
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 23, 2007, 10:30 am
#153
Join Date: Feb 2005
Location: BOS
Programs: AA, HH, Marriott Titanium Elite
Posts: 799
Under "My Account". When you have earned any promotional awards, there will be a heading called "My Earned Awards".
[email protected]
[email protected]
Jul 23, 2007, 10:32 am
#154
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 23, 2007, 11:31 am
#155
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
After a brief visit to the "new" site, I do like the look-and-feel (compared to before). I also noted the slowness of the site (using Mozilla Firiefox). When I tried to book couple of nites in Osaka Japan for Jan 2 - Jan 4 of 2008, I found "No availability. Please search again with new dates." Same message for both properties in this city (Westin Osaka and Sheraton Miyako). Wonder if this is due to New Year and Emporor's Birthday etc.., or is it due to "new" web pages that did not get updated. I tend to think the former since Hilton Osaka showed same (no availability).
Jul 23, 2007, 12:24 pm
#156
Join Date: Sep 2006
Programs: stawood
Posts: 4
Unacceptable
How could the manager of this project release this website in Production? It would not meet even the basic test case for releasing this web site to the production.
Jul 23, 2007, 1:21 pm
#157
Join Date: Aug 2002
Location: Raleigh, NC
Posts: 223
I would have to agree. I've tried using 3 different computers. I can't get any of the 3 to work. One causes the computer to lock up completely (browser), one doesn't render the Sign In button...so I can't log in at all. The other won't load the SPG.COM website at all. Oh well...guess I'm going to be calling the Platinum Desk and not using the website at all. This new website should be very embarrasing to Starwood. I can't believe that a company the size of Starwood would have such poor IT performance.
Jul 23, 2007, 1:37 pm
#158
Join Date: Dec 2004
Posts: 7,903
I found that Firefox has a few problems for me, but Internet Explorer seems OK.
Jul 23, 2007, 1:38 pm
#159
Join Date: Jan 2007
Programs: starwood plat, delta plat
Posts: 230
Is Avenue A | Razorfish the consulting firm responsible for this? I know that they have done much work for Starwoods in the past...
Jul 23, 2007, 1:42 pm
#160
Join Date: Jan 2007
Programs: starwood plat, delta plat
Posts: 230
One thing I do like is the RSS feed of "Offers" that one can subscribe to. I have been wanting that for a while.
Jul 23, 2007, 3:10 pm
#161
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I guess this feature really is only for new promotions ...
Personally, I am a quite surprised that the new site was launched like this, especially if one could see how Hilton.com bungled their relaunch some weeks ago!? The site certainly has potential - once the bugs are fixed though.
Jul 23, 2007, 3:37 pm
#162
Join Date: Jun 2005
Programs: Delta: Platinum, Turkish: Gold (Star Alliance Gold); HHonors: Gold; Hyatt: Plat; SPG: Plat;
Posts: 139
I will add my name to the list of "not so happy" customers
Not only is the website excruciatingly slow (that is when the computer is not crashing), it does not seem to find my reservations for the next 3 weeks.
Not only do they not show up under my SPG#, I could not even find them using the confirmation number. I had to finally call to make sure they were not lost in the cyberspace during the conversion.
It is a big let down to the hype that was created about "the new spg.com"!
Not only do they not show up under my SPG#, I could not even find them using the confirmation number. I had to finally call to make sure they were not lost in the cyberspace during the conversion.
It is a big let down to the hype that was created about "the new spg.com"!
Jul 23, 2007, 3:43 pm
#163
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
ladies and gentlemen...a word of thanks from Interactive Marketing
Hello SPG.com users and loyal members :
As you all know, this past weekend we launched our initial version of the new SPG.com. We believe the new site has improved the booking process, will help members discover new hotels and destinations, and manage their account more effectively. All of these changes, and more, reflect the great feedback we have received from many of you. Your input during the testing and design of the site played a fundamental role in its new look and the features we developed.
With our initial release, we have noted some issues which many of you have also highlighted for us. While we have fixed many of them, we will continue to monitor the site and make updates. Please expect that throughout the next few days portions of the site will continue to be rolled out, which will improve performance and answer some of your concerns.
We appreciate your patience with us and ask for your continued feedback either here at Flyertalk or from the web site itself. Your participation will ensure we continue the successful launch of the new SPG.com for all members as quickly as possible.
Thank you,
The SPG Interactive Team
As you all know, this past weekend we launched our initial version of the new SPG.com. We believe the new site has improved the booking process, will help members discover new hotels and destinations, and manage their account more effectively. All of these changes, and more, reflect the great feedback we have received from many of you. Your input during the testing and design of the site played a fundamental role in its new look and the features we developed.
With our initial release, we have noted some issues which many of you have also highlighted for us. While we have fixed many of them, we will continue to monitor the site and make updates. Please expect that throughout the next few days portions of the site will continue to be rolled out, which will improve performance and answer some of your concerns.
We appreciate your patience with us and ask for your continued feedback either here at Flyertalk or from the web site itself. Your participation will ensure we continue the successful launch of the new SPG.com for all members as quickly as possible.
Thank you,
The SPG Interactive Team
Jul 23, 2007, 3:48 pm
#164
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
1) confirmation number(s) or hotel name(s), date(s) of arrival, and last name
2) browser and internet service provider information
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 23, 2007, 5:05 pm
#165
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
The speed is very slow for this new site. Hopefully this can be addressed? Also maybe a lighter version for mobile users?