SPG.com MAJOR annoyance: Need to log-in repeatedly
Jun 12, 2007, 3:10 am
#1
Original Poster
Join Date: Sep 1999
Location: Silicon Valley
Programs: AA:PLT&3MM, HGP:DIA, SPG:GOLD
Posts: 1,896
SPG.com MAJOR annoyance: Need to log-in repeatedly
Am I the only one that needs to constantly/repeatedly enter my username and password at virtually every step when making an online reservation at SPG.com? Enter city and state, log-in screen appears, enter username and password. Select hotel, log-in screen appears, enter username and password. Enter date of reservation, log-in screen appears, enter username and password. Select room type, log-in screen appears, enter username and password. Complete reservation, log-in screen appears, enter username and password. And so on and so forth. I kid you not. Literally at every step, I am prompted for my username and password. Not just online reservation but the same thing happens when I check my account activities. ... is going on? 
FWIW, I am using Macs (desktop and notebook) on OS X 10.3.9. This has been going on forever but I just reached my saturation point today.
I would appreciate feedback so I can determine if I'm the only one experiencing this problem in which case I need to call Apple and spend a few minutes troubleshooting it. If others are experiencing the same annoyance then I know where to rest the blame on.
TIA
FWIW, I am using Macs (desktop and notebook) on OS X 10.3.9. This has been going on forever but I just reached my saturation point today.
I would appreciate feedback so I can determine if I'm the only one experiencing this problem in which case I need to call Apple and spend a few minutes troubleshooting it. If others are experiencing the same annoyance then I know where to rest the blame on.
TIA
Last edited by bp888; Jun 12, 2007 at 4:12 am
Jun 12, 2007, 3:44 am
#2
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
I think I saw this problem mentioned on this thread:
Website Issues? Post Here!
(which I found via The SPG Forum Primary Resource Thread sticky at the top of this forum).
Website Issues? Post Here!
(which I found via The SPG Forum Primary Resource Thread sticky at the top of this forum).
Jun 12, 2007, 4:38 am
#3
Join Date: Nov 2004
Programs: Marriott Platinum Delta Platinum AA Platinum
Posts: 578
Gosh I thought I was the only one...yes it is most annoying!
Jun 12, 2007, 5:29 am
#4
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
Me too!! They might as well take the "Save for next visit" line off, for all the good it does to click on it
Last edited by mauld; Jun 12, 2007 at 5:36 am
Jun 12, 2007, 6:45 am
#5
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
i also have the same problem on spg.com.
Jun 12, 2007, 7:04 am
#6
Join Date: Jan 2006
Location: MKE
Programs: HiltonHHonors Silver; SPG Gold; Midwest Airlines
Posts: 171
ditto! it's quite annoying
Jun 12, 2007, 7:32 am
#7
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,945
Jun 12, 2007, 7:38 am
#8
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,024
Same here, using standard Windows XP and IE6
Jun 12, 2007, 7:44 am
#9
FlyerTalk Evangelist
Join Date: May 2001
Location: South Bend, IN
Programs: AA EXP 3 MM; Marriott Bonvoy Lifetime Titanium Elite
Posts: 18,560
I have the same problem at work, but never at home. I figured it had soemthign to do with my company's security policies interacting in a bad way with SPG's log on system, but maybe I was giving SPG too much benefit of the doubt.
Jun 12, 2007, 7:44 am
#10
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,524
Yeah, the site programming seems to be flawed.
However, I wouldn't say that this rises to the level of "MAJOR annoyance." Maybe "minor annoyance"?
However, I wouldn't say that this rises to the level of "MAJOR annoyance." Maybe "minor annoyance"?
Jun 12, 2007, 7:53 am
#11
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,024
I suspect this can happen when you use more than one PC to log onto spg.com
Jun 12, 2007, 8:16 am
#12
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,547
Yeah, I get this often on SPG.COM as well. But don't think that hhonors.com is any better. If anything, Hilton is much worse. 
Jun 12, 2007, 8:36 am
#14
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
Same configuration -- and I have the same issues, though not quite to the degree as the original poster.
SPG doesn't remember me as it used to; I have to log in every time I come to the page, then again every time I do anything that they might consider remotely private. It's very annoying. In fact, I have to log in more on SPG to make a hotel reservation than I do to access money on the online banking sites I use.
As so many people are having this problem, we'll leave this thread here on the main page to get as much feedback as possible, and perhaps the Web Gurus will see it and take notice.
SPG doesn't remember me as it used to; I have to log in every time I come to the page, then again every time I do anything that they might consider remotely private. It's very annoying. In fact, I have to log in more on SPG to make a hotel reservation than I do to access money on the online banking sites I use.
As so many people are having this problem, we'll leave this thread here on the main page to get as much feedback as possible, and perhaps the Web Gurus will see it and take notice.
Last edited by AZ Travels the World; Jun 12, 2007 at 8:46 am
Jun 12, 2007, 8:43 am
#15
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
I don't have this problem. 
Ironically, I just had to login to flyertalk for the first time in a LONG time in order to respond to this post.
Windows XP Pro with IE 6.0 SP2.
Ironically, I just had to login to flyertalk for the first time in a LONG time in order to respond to this post.
Windows XP Pro with IE 6.0 SP2.