Mar 5, 2023, 3:06 am
Sheraton Maui, Ka'anapali, Hawaii [Master Thread]
Jan 5, 2017, 5:23 pm
#346
Join Date: Dec 2016
Programs: HHonors Gold, SPG Gold Preferred, Marriott Gold, BW Diamond, AMEX Platinum
Posts: 9
I just stayed here for 5 nights over new years and would like to give everyone an update. Third year visiting and first time as a plat. I booked a garden view on points when it was still cat 5 and it was the room I was giving at check in. Prior years as gold I was always upgraded and have had some pretty amazing rooms. Asked to move rooms and was giving the double room next to the alli suite (which sat vacant all 5 night I was there).
For plat I was giving the wrist band, at first I was hesitant to it but it does get you in the lounge without having to show a card and it gets you as many towels as you like at the pool. Also offered a a one time gift of 500 points or breakfast. Took the breakfast and is good for everyday and includes the full buffet, by far the best value. Great stay and I love this hotel but might not be coming back as the cat 6 is spendy. Thinking of checking out the Sheraton in Kona next time at cat 4.
For plat I was giving the wrist band, at first I was hesitant to it but it does get you in the lounge without having to show a card and it gets you as many towels as you like at the pool. Also offered a a one time gift of 500 points or breakfast. Took the breakfast and is good for everyday and includes the full buffet, by far the best value. Great stay and I love this hotel but might not be coming back as the cat 6 is spendy. Thinking of checking out the Sheraton in Kona next time at cat 4.
Jan 9, 2017, 4:18 am
#347
Join Date: Nov 2016
Location: Paradise
Posts: 144
Damn, it's now up to 20,000 pts per night. I should've booked earlier for school vacation week. I am jealous of the guy who said he got 5 nights for 9,600 per night. Back to the drawing board. Is this hotel worth 20,000 pts per night or should I save my points and just find a non-SPG hotel for less money? $360/night seems a little steep compared to comparable hotels that I'm seeing on hotels.com
Jan 9, 2017, 11:31 am
#348
Join Date: May 2016
Programs: AC 50k, Marriott LIfetime Platinum, Hilton Diamond, IHG Platinum Elite
Posts: 20
Also just finished a 5 night stay here over New Year's. Booked a regular room and tried to use SNA's but no luck, no room upgrade at all either (I'm Plat). However, the 1st floor garden view room in Bldg 1 was actually quite good - could walk right out the Lanai through the grass and to the pool. The resort is a bit of a maze of breezeways and elevators, especially getting from Bldg 1 to the Club Lounge (only a 7 minute walk but a bit of a maze), so being on the first floor is actually nice. I had a rental car so being close to the parking was also good.
We loved the resort. Club Lounge breakfast was plentiful, but average food (eggs, meat choice, bread/pastries, juice/coffee, fruit), but spectacular setting/view. The pool area is great - not as cold as previous guests said but cooler than the ocean. Beach is fantastic and snorkeling at Black Rock is amazing, for a newbie at least (if you're going to rent snorkeling gear go to The Snorkel Shop just up the hill behind the hotel - $10/day or $27/week - much cheaper than the beach - of course you could also buy at Costco).
Yes it's a lot of points but I was very happy with the stay here. Lahaina is a great little town with lots of restaurants and the hotel has a free shuttle every hour. Went to Lahaina for New Year's Eve and even (quickly) met Mick Fleetwood just outside his restaurant!
We loved the resort. Club Lounge breakfast was plentiful, but average food (eggs, meat choice, bread/pastries, juice/coffee, fruit), but spectacular setting/view. The pool area is great - not as cold as previous guests said but cooler than the ocean. Beach is fantastic and snorkeling at Black Rock is amazing, for a newbie at least (if you're going to rent snorkeling gear go to The Snorkel Shop just up the hill behind the hotel - $10/day or $27/week - much cheaper than the beach - of course you could also buy at Costco).
Yes it's a lot of points but I was very happy with the stay here. Lahaina is a great little town with lots of restaurants and the hotel has a free shuttle every hour. Went to Lahaina for New Year's Eve and even (quickly) met Mick Fleetwood just outside his restaurant!
Jan 31, 2018, 3:34 pm
#349
Join Date: Apr 2010
Location: sjc sfo
Programs: A little bit of miles and points scattered everywhere
Posts: 360
I was looking into booking this summer...20,000 points ouch! Anyway, there are 4 of us. 2 adults and 2 kids. 1 kid is 10 and other 12. I note they indicate children is 0-11, but they want to charge me $90/night for my 12 year old. I haven't run into this before. Really seems like a gouge that other chains do not do. Anyone else run into this?
Jan 31, 2018, 3:42 pm
#350
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I was looking into booking this summer...20,000 points ouch! Anyway, there are 4 of us. 2 adults and 2 kids. 1 kid is 10 and other 12. I note they indicate children is 0-11, but they want to charge me $90/night for my 12 year old. I haven't run into this before. Really seems like a gouge that other chains do not do. Anyone else run into this?
"FAMILY PLAN POLICY
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges."
From here.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Feb 4, 2018, 4:31 pm
#351
Join Date: Apr 2014
Location: ANC
Programs: AS, UA, IHG, HH,
Posts: 171
Just stayed here (Jan 27 - Feb 2) as a plat on points. Many rooms are currently undergoing renovations and will be ongoing until June or July is what I was told. When I was there all the ohana suites, top two floors of bldg 2, rooms in bldg 5, were being renovated. So rooms are tight and the lounge is now at the black rock lounge. Also the beach at Kaanapali is experiencing some heavier than normal seasonal erosion but the beach to the north is in great shape.
Oct 9, 2018, 5:41 pm
#354
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
Plat Premier recognition was good. There were no suites available for our stay (I checked before arrival) but our room was upgraded to a true ocean front room. It not only faced the ocean but was literally only about 20 feet away. We've stayed at at least 8 other Hawaii properties (Hyatt, Hilton & Marriott brands) before and have never had anything like this. Usually we get upgraded to something like "ocean view" which means we have an angled ocean view far in the distance. This was a great room. The only problem is that this ocean-front building is at the far end of the property. Quite a walk to the restaurant, beach, and pool. It went something like this: Walk down the hallway, take the elevator down one floor, walk down the next hallway, take the elevator (slow) or walk stairs up 2 flights, walk down another hallway, take the elevator down 8 floors. This puts you at the closest end of the beach and pool. Walk more for restaurant. Anyway, the view was worth it, but it was kind of a pain if we forgot something in the room.
More plat benefits: Free parking (and it was close to our building). The lounge was closed earlier in the year, so now Plats get breakfast in the restaurant which was pretty good.
The location at Black Rock was great - we snorkeled every morning we were there and saw sea turtles. But get your gear from The Snorkel Store nearby which is much cheaper than the resort price.
Although this was less luxurious than other Hawaii properties, we were really happy with the location and the Platinum recognition so we'd definitely stay again. It was also a budget-stretching decision as we had spent a few days at the Ritz Carlton before moving here to extend our time on Maui. It was nice to pay less than $20 for a tropical drink.
One more note: There was a union march and demonstration during our stay. It didn't effect us as it was only one day and they stayed near the main check-in area. But apparently the workers are currently on strike. I imagine if you are there now, you are not having a great stay.
Dec 21, 2018, 1:36 pm
#356
Join Date: Sep 2009
Programs: AA- exec platinum;Marriott Titanium, Lifetime Platinum
Posts: 9
We will be staying at Sheraton maui during end of this year for 5 days. I called the property and was told that there is no longer club lounge or club level. Platinum gets breakfast downstairs for 2 people or option to get points instead. My husband is lifetime platinum premier elite but I was unable to request them to block us in oceanfront hi floor . Also We are returned guests to this hotel many times, and they have placed us in building 6 , but does not look like I am getting much positive cooperation from the front desk person that I talked to. Heads up regarding the question on club lounge.
Dec 21, 2018, 2:16 pm
#357
Join Date: Jul 2012
Programs: American Airlines, SPG
Posts: 28
We will be staying at Sheraton maui during end of this year for 5 days. I called the property and was told that there is no longer club lounge or club level. Platinum gets breakfast downstairs for 2 people or option to get points instead. My husband is lifetime platinum premier elite but I was unable to request them to block us in oceanfront hi floor . Also We are returned guests to this hotel many times, and they have placed us in building 6 , but does not look like I am getting much positive cooperation from the front desk person that I talked to. Heads up regarding the question on club lounge.
Dec 21, 2018, 3:53 pm
#358
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
we just returned a few weeks ago and had a wonderful visit. The breakfast is the buffet in the restaurant which was great! We were upgraded (lifetime platinum) when we got there to building 5 which had an amazing view. The rooms have all been renovated and are wonderful! Can’t say enough about the staff there - they always make us feel so welcome.
May 14, 2019, 9:43 pm
#360
Join Date: Feb 2003
Location: NY Metro
Programs: SPG Titanium, United Premier 1K
Posts: 1,601
Recent reviews have mentioned that the beach has been completely eroded with recent storms. Is this something that is normally permanent or will is it temporary? We are planning a trip in December.
Also, does anyone know the availability of beach chairs/ umbrellas and the cost?
Also, does anyone know the availability of beach chairs/ umbrellas and the cost?