[Left Marriott] Sheraton Keauhou Bay Resort, Kona, Big Island Hawaii [Master Thread]
Apr 17, 2011, 1:54 pm
#106
Join Date: Apr 2011
Posts: 2
Upgrading help?
I'm not sure if this is the right place or not, but...
I got an awesome brg rate at the keauhou in may for a mountain view room. On the reservation confirmation there's the upgrade your room to ocean view for $50 button. Would it be a good idea to do this online, or would it be better to ask/pay for an upgrade when we get to the hotel? Ultimately, I would like to see if it's possible to pay for an upgrade to an ocean front (anniversary and all...), but I don't know which is a better way to go about it.
Any advice/input would be very appreciated!
I got an awesome brg rate at the keauhou in may for a mountain view room. On the reservation confirmation there's the upgrade your room to ocean view for $50 button. Would it be a good idea to do this online, or would it be better to ask/pay for an upgrade when we get to the hotel? Ultimately, I would like to see if it's possible to pay for an upgrade to an ocean front (anniversary and all...), but I don't know which is a better way to go about it.
Any advice/input would be very appreciated!
Apr 17, 2011, 2:11 pm
#107
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
Yes, this is an appropriate place. Welcome to FlyerTalk, jbfrae!
Call or email the hotel directly and ask if they have an offer for oceanfront. If you wait until you arrive, then they might not have any available. If you have elite status, let them know since it might weigh into their decision about what to offer you.
I got an awesome brg rate at the keauhou in may for a mountain view room. On the reservation confirmation there's the upgrade your room to ocean view for $50 button. Would it be a good idea to do this online, or would it be better to ask/pay for an upgrade when we get to the hotel? Ultimately, I would like to see if it's possible to pay for an upgrade to an ocean front (anniversary and all...), but I don't know which is a better way to go about it.
Apr 17, 2011, 4:44 pm
#109
Join Date: Jul 2001
Location: Chicago
Posts: 2,682
I'm not sure if this is the right place or not, but...
I got an awesome brg rate at the keauhou in may for a mountain view room. On the reservation confirmation there's the upgrade your room to ocean view for $50 button. Would it be a good idea to do this online, or would it be better to ask/pay for an upgrade when we get to the hotel? Ultimately, I would like to see if it's possible to pay for an upgrade to an ocean front (anniversary and all...), but I don't know which is a better way to go about it.
Any advice/input would be very appreciated!
I got an awesome brg rate at the keauhou in may for a mountain view room. On the reservation confirmation there's the upgrade your room to ocean view for $50 button. Would it be a good idea to do this online, or would it be better to ask/pay for an upgrade when we get to the hotel? Ultimately, I would like to see if it's possible to pay for an upgrade to an ocean front (anniversary and all...), but I don't know which is a better way to go about it.
Any advice/input would be very appreciated!
I was at this hotel recently. Met a couple there who told me they were on a priceline stay but that had asked for ocean view and it only cost them $20 to upgrade.
May 24, 2011, 4:02 pm
#110
Join Date: Jan 2009
Location: Everett, WA
Programs: spg/gold, Hawaiianmiles
Posts: 26
Still a Sheraton
It appears that the change in ownership scheduled for June 1 doesn't change the ability to make reservations on points.
Jun 20, 2011, 10:54 pm
#111
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Does anyone know what the resort fee includes here, or what the alternate Platinum amenity is?
Jun 21, 2011, 6:52 am
#112
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
Sheraton Keauhou Bay Resort & Spa now charges a daily Resort Charge posted to each guestroom to offer our guests an array of generous amenities and services for a nominal all-inclusive fee of $15.62 tax inclusive which includes the following benefits and amenites:
This charge will be billed directly to all guests, at a Daily Rate of $15.62, tax inclusive, per room per day. RESORT CHARGE RATE AND INCLUSIONS ARE SUBJECT TO CHANGE.
- High-speed internet access in guest room
- Self-parking for one (1) vehicle
- Unlimited local and 1-800 telephone calls
- Up to 30 minutes of long distance telephone calls (Inter-Island and Continental U.S.) per day
- Use of Kona Trolley (9:00am–8:00pm on a rotational schedule; stops at Kona Country, Keauhou Shopping Center; Outrigger Keauhou Beach Resort, Magic Sands Beach, Ali'i Gardens Market Place, Coconut Grove, St. Michael's Church, Historic Kailua Village and Kona Commons Shopping Center)
- Two (2) Manta Punch drinks per stay (choice of alcoholic or non-alcoholic)
- High speed wireless internet access on the ocean view deck (lobby level)
This charge will be billed directly to all guests, at a Daily Rate of $15.62, tax inclusive, per room per day. RESORT CHARGE RATE AND INCLUSIONS ARE SUBJECT TO CHANGE.
Aug 22, 2011, 9:18 pm
#113
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Oops, wrong thread.
Last edited by mahasamatman; Sep 6, 2011 at 4:37 pm
Aug 23, 2011, 4:24 am
#114
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Sep 4, 2011, 5:49 pm
#115
Join Date: Mar 2007
Programs: UA 1K, Marriott Gold, SPG Gold
Posts: 1,498
Strange things are happening related to this property. We have three nights C&P booked for January 2012. I noticed today that two days ago, they charged $90 to my credit card (I assume for one night of C&P). I'll call them tomorrow to ask about this, but it appears the phone number associated with the charge is from Florida. Then, when I went to my account to check on the reservations, all of them come up with the "The system is temporarily unavailable" message and the "send confirmation" link doesn't work either.
Is there something they're not telling us?
Is there something they're not telling us?
Sep 6, 2011, 12:39 pm
#116
Join Date: Apr 2004
Location: Chicago
Programs: OZ LT D+, UA 1K, AS MVPG AF Gold, SPG Platinum (8 years), Hyatt Diamond, Hilton Gold, Marriot Gold
Posts: 463
Sep 6, 2011, 2:23 pm
#117
Join Date: Aug 2011
Location: PDX, PVR, NHA
Programs: SPG plat 75, HH Gold
Posts: 262
Aloha,
Daily resort charge is mandatory charge for all guests. It include :
-High speed internet access in Guest room
-High -speed wireless internet access on the ocean view deck (Lobby level)
-Self-parking for one vehicle
-Unlimited local and 1-800 calls
-Up to 30 minutes of long distance calls per day (inter-island, continental U.S. domestic calls)
-Two complimentary bottles of water upon arrival
-Use of kona trolley
-Two manta punch drinks per stay
Please feel free to call use at (808)-930-5151 with more question
Thank you and have a nice day!
Mahalo,
Misato Rogers
Concierge & Activity Team
Sheraton Keauhou Bay Resort & Spa
Sep 6, 2011, 4:38 pm
#118
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Sep 6, 2011, 4:54 pm
#119
Join Date: Apr 2004
Location: Chicago
Programs: OZ LT D+, UA 1K, AS MVPG AF Gold, SPG Platinum (8 years), Hyatt Diamond, Hilton Gold, Marriot Gold
Posts: 463
Yeap, I stayed last Apr, and offered free valet as plat status.. They explained what are included in resort fee like self-parking. And, then explained free valet to plat amenity.. But, it might be changed since my stay..
Sep 7, 2011, 7:28 am
#120
Join Date: Aug 2011
Location: PDX, PVR, NHA
Programs: SPG plat 75, HH Gold
Posts: 262
Thanks, OWT. I'll hit 'em up for valet, since we'll have a car. Not much of a plat amenity, but at least it's something.