Jul 11, 2018, 4:42 pm
Last edit by: Starwood Lurker
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
spg.com website down / broken / issues / login problems ? Post Here!
Dec 8, 2017, 10:36 am
#1201
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Same here!!!
Hacked ???
Hacked ???
Dec 8, 2017, 12:52 pm
#1202
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 574
Try Incognito/Private mode on your browser.
If it loads, clear your cookies/cache of starwoodhotels.com.
Fixed it for me.
If it loads, clear your cookies/cache of starwoodhotels.com.
Fixed it for me.
Feb 6, 2018, 6:22 pm
#1203
Join Date: Jun 2009
Location: DFW
Programs: UA, DL, LH, Marriott, Amex
Posts: 554
I am having this issue whenever I turn on VPN. What's the deal? Tried clearing cache and no dice.
Feb 7, 2018, 8:03 am
#1204
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 764
Feb 19, 2018, 6:07 am
#1205
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
The website won’t allow searching for either Ho Chi Minh City or Saigon - only the hotel names come up. Thé only work around is to search the entire country.
Feb 25, 2018, 3:12 pm
#1206
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I posted this in the SPG Cravings thread but the problem still exists so I thought if I posted here perhaps Starwood might notice it.
The website SPG Cravings | Restaurants & Bars | Make Life Delicious has some hotel properties on it that haven't been part of Starwood for years, such as The Westin Diplomat. Perhaps the website needs to be updated?
The website SPG Cravings | Restaurants & Bars | Make Life Delicious has some hotel properties on it that haven't been part of Starwood for years, such as The Westin Diplomat. Perhaps the website needs to be updated?
Feb 25, 2018, 4:56 pm
#1207
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
Feb 25, 2018, 10:54 pm
#1208
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Feb 26, 2018, 9:45 am
#1209
Company Representative, Starwood Digital
Join Date: Sep 2013
Location: NYC
Programs: MR,SPG,RC
Posts: 45
I opened a ticket last week based on your report and I am awaiting timing for a fix.
Mar 13, 2018, 8:23 am
#1210
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Confirmation for someone else's reservation!
I received a confirmation for a hotel I did not book sent to my email with all my account info - but I never made the reservation!
Called and after an explanation and a long time on hold (which was particularly inconvenient b/c out of the country) while rep talked to sup - told yes it is not mine, no they can't even tell me what state the person who made the reservation is in or any info - and THEY WERE AWARE OF THE PROBLEM AND WORKING ON IT
BUT THE PLAT CONCIERGE apparently hadn't been notified so I could have avoided the whole hold thing and the long expanation - ugh!
Called and after an explanation and a long time on hold (which was particularly inconvenient b/c out of the country) while rep talked to sup - told yes it is not mine, no they can't even tell me what state the person who made the reservation is in or any info - and THEY WERE AWARE OF THE PROBLEM AND WORKING ON IT
BUT THE PLAT CONCIERGE apparently hadn't been notified so I could have avoided the whole hold thing and the long expanation - ugh!
Apr 6, 2018, 9:56 am
#1211
Join Date: Jul 2005
Location: Surrey, UK
Programs: BA GGL, Bonvoy lt Titanium, UA lt Gld MM, HHonors Diamond, Starbucks Gold!
Posts: 109
I received a confirmation for a hotel I did not book sent to my email with all my account info - but I never made the reservation!
Called and after an explanation and a long time on hold (which was particularly inconvenient b/c out of the country) while rep talked to sup - told yes it is not mine, no they can't even tell me what state the person who made the reservation is in or any info - and THEY WERE AWARE OF THE PROBLEM AND WORKING ON IT
BUT THE PLAT CONCIERGE apparently hadn't been notified so I could have avoided the whole hold thing and the long expanation - ugh!
Called and after an explanation and a long time on hold (which was particularly inconvenient b/c out of the country) while rep talked to sup - told yes it is not mine, no they can't even tell me what state the person who made the reservation is in or any info - and THEY WERE AWARE OF THE PROBLEM AND WORKING ON IT
BUT THE PLAT CONCIERGE apparently hadn't been notified so I could have avoided the whole hold thing and the long expanation - ugh!
That might be my confirmation! ;-)
I’ve noticed a problem over the last few months - when I book one particular hotel in Paris, I do not receive an email confirmation. I’ve tried resending it, asking the call center to send it, etc. Nothing ever shows up. But just for that one hotel. All other confirmations are received. Very frustrating!
I’ve noticed a problem over the last few months - when I book one particular hotel in Paris, I do not receive an email confirmation. I’ve tried resending it, asking the call center to send it, etc. Nothing ever shows up. But just for that one hotel. All other confirmations are received. Very frustrating!
Apr 6, 2018, 10:16 am
#1212
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I received a confirmation for a hotel I did not book sent to my email with all my account info - but I never made the reservation!
Called and after an explanation and a long time on hold (which was particularly inconvenient b/c out of the country) while rep talked to sup - told yes it is not mine, no they can't even tell me what state the person who made the reservation is in or any info - and THEY WERE AWARE OF THE PROBLEM AND WORKING ON IT
BUT THE PLAT CONCIERGE apparently hadn't been notified so I could have avoided the whole hold thing and the long expanation - ugh!
Called and after an explanation and a long time on hold (which was particularly inconvenient b/c out of the country) while rep talked to sup - told yes it is not mine, no they can't even tell me what state the person who made the reservation is in or any info - and THEY WERE AWARE OF THE PROBLEM AND WORKING ON IT
BUT THE PLAT CONCIERGE apparently hadn't been notified so I could have avoided the whole hold thing and the long expanation - ugh!
Apr 6, 2018, 11:10 pm
#1213
Join Date: Oct 2015
Location: HKG MEL KUL SIN
Programs: Marriott Ti CX SL SQ KFEG
Posts: 109
are they updating the site?
Apr 6, 2018, 11:22 pm
#1214
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
May 26, 2018, 5:00 am
#1215
Join Date: Jan 2003
Programs: LH SEN***, Bonvoy LT Titanium
Posts: 1,726
SPG Dashboard - has anyone else not been able to log in since months? I get a "Oops...please contact customer service" message whenever I try to log in. I think this has been the situation for at least six months.