Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Starwood | Starwood Preferred Guest
Reload this Page >

What benefit do front line staff get from not providing you benefits?

What benefit do front line staff get from not providing you benefits?

 
Old Feb 4, 07, 2:44 pm
  #46  
 
Join Date: Aug 2006
Location: 33,000 feet
Programs: aa exp and ck, spg plat, hz pc, dl life gld, marriott life plat, others
Posts: 553
Originally Posted by dingo View Post
It is not the desk agent that I find at fault, but the GM and whoever is above the GM.
It sure looks like these are hotels that sign with SPG to get the volume that comes from the brands -- people like me booking their property based on affiliation -- but then are working hard to chisel out of the obligation to SPG guests that comes with it. They sign a contract in bad faith and then work hard to skip out of the costs, while still reaping the benefits. It is a kind of payment that is hard to audit, hard to spot when they fail to deliver because of the lack of any transparency into room categories and avialabilty, and therefore ideal for ethically challenged businesspeople who will try to get away with whatever they can.

Look carefully at the start of the paragraph above -- "It sure looks like" -- as I am not making the accusation against so many properties. It looks like a duck, walks like a duck, but it might not be a duck -- we have no way to check or audit so no duck verification test is available. As others have said, simple incompetence and poor training could explain it, yet how many times do you get more than you deserve versus how many times less? Hard to credit random factors when the distribution is soooooo skewed.

And to the staff of those good properties where we all experience a real desire to live up to the promises that the hotel made to SPG on our behalf -- thank you! We appreciate your honesty and your interest in customer satisfaction.
eightmillionmiler is offline  
Old Feb 4, 07, 3:28 pm
  #47  
 
Join Date: Jan 2007
Programs: Hyatt Diamond, Starwood Platinum, Marriott Platinum, Hilton Gold, UAL Executive Premier
Posts: 57
Originally Posted by MIKESILV View Post
Ever heard of paragraphs?
If anyone else here is like me they stopped reading after the first two sentences.

mike
Mike: I've not only heard of paragraphs, but have written five books and dozens of professional articles, all with appropriate sections and paragraphs. The ongoing comments to which you refer stem from my newness to the mode of presentation and format of Flyertalk. I hope your momentary frustration, here and in the future, will not impede an effort to see if the writer has interesting things to report.
VL83 is offline  
Old Feb 4, 07, 3:36 pm
  #48  
 
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,399
Originally Posted by VL83 View Post
Mike: I've not only heard of paragraphs, but have written five books and dozens of professional articles, all with appropriate sections and paragraphs. The ongoing comments to which you refer stem from my newness to the mode of presentation and format of Flyertalk. I hope your momentary frustration, here and in the future, will not impede an effort to see if the writer has interesting things to report.
VL83 --

Welcome to FT! We're glad you're here.

You're coming on V E R Y S T R O N G above. I am not aware of a single bulletin board format (FT or otherwise) out there where one simply lays out hundreds of words in one fell swoop without an effort to make it more efficiently readable by breaking it down into bites.

I look forward to your contributions to this board in the days ahead!
sbtinme is offline  
Old Feb 4, 07, 3:52 pm
  #49  
 
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,074
To no one in particular:
Let's not spiral off topic with personal back and forths...please. There are good comments in these posts regardless of formatting and the content of the dialog is more important than the content of the dialog on how something is posted. If folks find the content interesting, my hunch is they will read through.
dingo is offline  
Old Feb 6, 07, 12:30 pm
  #50  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by VL83 View Post
...As is evident, the general understanding we Plat members have is that, since the executive suite was available, it should have been given to me in the first place...
Not exactly. The executive suites at this hotel may not be considered to be standard suites, so the possibility that they upgraded you to it based upon your unhappiness with the condition of the first room has to come into consideration.

But, you are probably right about one thing...in the 5% that I have been able to factually document, the fish usually stinks from the head down.

And, Mr. Sanders is my dad.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
Starwood Lurker is offline  
Old Feb 15, 07, 7:45 pm
  #51  
 
Join Date: Jan 2007
Programs: Hyatt Diamond, Starwood Platinum, Marriott Platinum, Hilton Gold, UAL Executive Premier
Posts: 57
[QUOTE=Starwood Lurker;7169103]Not exactly. The executive suites at this hotel may not be considered to be standard suites, so the possibility that they upgraded you to it based upon your unhappiness with the condition of the first room has to come into consideration.



William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

Dear Junior: As an apologist for Starwood hotels, you are considerably less than a thorough success. The "executive suites... may not be considered standard suites," you say, by way of pathetic explanation. All right, let's assume that executive suites at that Westin in Long Beach were reserved for only princesses. However, you omitted entirely, in your response, an accounting of why I was assigned, despite being a Plat member, to a room that was so dumpy that I felt forced to request a reassignment - which I have done only once or twice before in my entire history of very extensive travel (see my various elite levels). One explanation, which I'm sure you will be reluctant to offer, is that all "non-princess" rooms in that hotel are dumpy. I can accept that possibility far more than your offering of something special about executive suites. Wouldn't it be more reasonable to invoke your agreeing with my essential position regarding GMs, which you phrased in terms of a fish's head. Recall, if it is not too inconvenient, that I have been upgraded to a FULL suite at every (with one exception) Luxury Collection where I've stayed in Europe, and I've stayed at most of them.
VL83 is offline  
Old Feb 15, 07, 7:56 pm
  #52  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by VL83 View Post
...Dear Junior: As an apologist for Starwood hotels, you are considerably less than a thorough success. The "executive suites... may not be considered standard suites," you say, by way of pathetic explanation. All right, let's assume that executive suites at that Westin in Long Beach were reserved for only princesses. However, you omitted entirely, in your response, an accounting of why I was assigned, despite being a Plat member, to a room that was so dumpy that I felt forced to request a reassignment - which I have done only once or twice before in my entire history of very extensive travel (see my various elite levels).
Maybe no other rooms were available?

One explanation, which I'm sure you will be reluctant to offer, is that all "non-princess" rooms in that hotel are dumpy.
Maybe so.

I can accept that possibility far more than your offering of something special about executive suites. Wouldn't it be more reasonable to invoke your agreeing with my essential position regarding GMs, which you phrased in terms of a fish's head.
Not necessarily. The Westin Long Beach only has four standard suites and the executive suites are not among this pool of availability.

Recall, if it is not too inconvenient, that I have been upgraded to a FULL suite at every (with one exception) Luxury Collection where I've stayed in Europe, and I've stayed at most of them.
Not sure how I am supposed to recall where and when you've been upgraded when I don't know who you are. That wouldn't be as inconvenient as it is impossible.

Have a nice evening and thanks for playing.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
Starwood Lurker is offline  
Old Feb 15, 07, 9:11 pm
  #53  
In memoriam
 
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,664
Folks - please try and keep things civil - thanks!

ldsant
*wood co-moderator
ldsant is offline  
Old Feb 15, 07, 10:12 pm
  #54  
Suspended
 
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,665
Originally Posted by VL83 View Post
.


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

Dear Junior: As an apologist for Starwood hotels, you are considerably less than a thorough success.


Civility ???

mike
MIKESILV is offline  
Old Feb 16, 07, 3:40 am
  #55  
 
Join Date: Apr 2002
Location: Paris
Posts: 577
Originally Posted by VL83 View Post
Dear Junior: As an apologist for Starwood hotels, you are considerably less than a thorough success...
Wow, for someone who just joined FlyerTalk, you are very quick to judge William's contributions here. There are many who would disagree with you.
Louie_LI is offline  
Old Feb 16, 07, 7:02 am
  #56  
 
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,115
"let's assume that executive suites at that Westin in Long Beach were reserved for only princesses."
And this just might be the crux of VL83's distress-she/he is not a princess Maybe a pretender to the throne/princess wannabe with the attitude she thinks befitting of a royal-but just a wannabe.
Now lay off William-he is a great asset to this Forum and is far from an apologist for starwood.

Last edited by bigguyinpasadena; Feb 16, 07 at 7:50 am
bigguyinpasadena is offline  
Old Feb 16, 07, 7:09 am
  #57  
 
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,115
Originally Posted by Sam P. Goodman View Post
Guilty.
Guilty as charged.Glanced over and saw it was a DYKWIA tirade.
bigguyinpasadena is offline  

Thread Tools
Search this Thread
Search Engine: