Best rate guarantee - successes and failures 2008 on [Master Thread]
Jan 11, 2011, 7:53 am
#631
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
BRG success in Honolulu, Hawaii!
Same as above except for different dates but I'm reposting, as this time, the SPG website showed NO AVAILABILITY.
Hotel Name: Sheraton Princess Kaiulani
Arrival Date: 02-13-2011
Departure Date: 02-14-2011
Number of Rooms: 1
Number of Guests: 1
Room Type: Single
Starwood Brand Web Site Room Rate: Not Available
Company room provider: Other Web Site
Other Company room provider: www.booking.com
Competing rate: $99
Actual confirmed rate: $99 plus taxes and resort fee
Hotel Name: Sheraton Princess Kaiulani
Arrival Date: 02-13-2011
Departure Date: 02-14-2011
Number of Rooms: 1
Number of Guests: 1
Room Type: Single
Starwood Brand Web Site Room Rate: Not Available
Company room provider: Other Web Site
Other Company room provider: www.booking.com
Competing rate: $99
Actual confirmed rate: $99 plus taxes and resort fee
Jan 15, 2011, 8:55 am
#632
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
BRG success in Honolulu, Hawaii!
OK, got a little concerned with all the bad reviews with Sheraton Princess Kaiulani, so decided to look for alternatives!
Hotel Name: Sheraton Waikiki
Arrival Date: 02-13-2011
Departure Date: 02-14-2011
Number of Rooms: 1
Number of Guests: 1
Room Type: Single
Starwood Brand Web Site Room Rate: $235
Company room provider: Other Web Site
Other Company room provider: www.otel.com
Competing rate: $177
Actual confirmed rate: $183.40 plus taxes and resort fee
Hotel Name: Sheraton Waikiki
Arrival Date: 02-13-2011
Departure Date: 02-14-2011
Number of Rooms: 1
Number of Guests: 1
Room Type: Single
Starwood Brand Web Site Room Rate: $235
Company room provider: Other Web Site
Other Company room provider: www.otel.com
Competing rate: $177
Actual confirmed rate: $183.40 plus taxes and resort fee
Jan 15, 2011, 11:44 am
#633
Join Date: Sep 2007
Location: Tallinn, Estonia
Programs: Hilton Diamond, Accor Platinum, Radisson Rewards Gold, Marriott Platinum
Posts: 940
If BRG is approved, will 2000 starpoints be awarded immediately or after the stay?
Jan 15, 2011, 11:55 am
#634
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
After the stay. Usually posts with the regular hotel points.
Jan 15, 2011, 6:58 pm
#635
Join Date: Nov 2007
Programs: BA gold
Posts: 177
This is my latest BRG success, I've done about 8-10 over the last 2 years and have yet to be turned down
Hotel Name: Sherraton pattaya
Room Type : deluxe garden pavillion
Starwood Brand Web Site Room Rate : 9768 tbh (inc tax)
Other Company room provider :expedia.co.uk
Competing rate : £106
Actual confirmed rate: 3,914.95 THB plus tax (4,349.94 THB less 10%)
Hotel Name: Sherraton pattaya
Room Type : deluxe garden pavillion
Starwood Brand Web Site Room Rate : 9768 tbh (inc tax)
Other Company room provider :expedia.co.uk
Competing rate : £106
Actual confirmed rate: 3,914.95 THB plus tax (4,349.94 THB less 10%)
Jan 17, 2011, 12:35 pm
#636
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,119
This is my latest BRG success, I've done about 8-10 over the last 2 years and have yet to be turned down
Hotel Name: Sherraton pattaya
Room Type : deluxe garden pavillion
Starwood Brand Web Site Room Rate : 9768 tbh (inc tax)
Other Company room provider :expedia.co.uk
Competing rate : £106
Actual confirmed rate: 3,914.95 THB plus tax (4,349.94 THB less 10%)
Hotel Name: Sherraton pattaya
Room Type : deluxe garden pavillion
Starwood Brand Web Site Room Rate : 9768 tbh (inc tax)
Other Company room provider :expedia.co.uk
Competing rate : £106
Actual confirmed rate: 3,914.95 THB plus tax (4,349.94 THB less 10%)
Jan 18, 2011, 4:08 pm
#637
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
My first Best Rate Guarantee claim for 2011 and it FAILED 
Dear Mr. Alanslegal,
The Best Rate Guarantee Program does not apply to unpublished rates such as package rates, private rates, corporate rates, club membership rates, or any rate targeted to a specific group and not available to the general public.
The competing rate you submitted requires that you have a credit card issued in the United States or Canada and is therefore ineligible under the terms and conditions of the Best Rate Guarantee Program. As this rate is not eligible for the Best Rate Guarantee, I am unable to approve your claim.
For those wondering, the competing site is www.onetravel.com ; hotel in question is Sheraton Grande Sukhumvit; and their rate is more than 50% below SPG's rate .... grrrrrrr
Originally Posted by SPG Associate
Dear Mr. Alanslegal,
The Best Rate Guarantee Program does not apply to unpublished rates such as package rates, private rates, corporate rates, club membership rates, or any rate targeted to a specific group and not available to the general public.
The competing rate you submitted requires that you have a credit card issued in the United States or Canada and is therefore ineligible under the terms and conditions of the Best Rate Guarantee Program. As this rate is not eligible for the Best Rate Guarantee, I am unable to approve your claim.
Jan 18, 2011, 7:21 pm
#638
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,514
I just tried the same one and got the same reply! Though mine doesn't mention a CC, it says it's only available to residents of the US/Canada.... Huh? Since when is a website only available to those in certain countries? I couldn't find any exclusions like that on the onetravel website.....
Dear Mr. Kyushuman,
The Best Rate Guarantee Program does not apply to unpublished rates such as package rates, private rates, corporate rates, club membership rates, or any rate targeted to a specific group and not available to the general public.
The competing rate you submitted is only available to residents of the United States and Canada and is therefore ineligible under the terms and conditions of the Best Rate Guarantee Program. As this rate is not eligible for the Best Rate Guarantee, I am unable to approve your claim.
Dear Mr. Kyushuman,
The Best Rate Guarantee Program does not apply to unpublished rates such as package rates, private rates, corporate rates, club membership rates, or any rate targeted to a specific group and not available to the general public.
The competing rate you submitted is only available to residents of the United States and Canada and is therefore ineligible under the terms and conditions of the Best Rate Guarantee Program. As this rate is not eligible for the Best Rate Guarantee, I am unable to approve your claim.
My first Best Rate Guarantee claim for 2011 and it FAILED
For those wondering, the competing site is www.onetravel.com ; hotel in question is Sheraton Grande Sukhumvit; and their rate is more than 50% below SPG's rate .... grrrrrrr
For those wondering, the competing site is www.onetravel.com ; hotel in question is Sheraton Grande Sukhumvit; and their rate is more than 50% below SPG's rate .... grrrrrrr
Jan 18, 2011, 8:12 pm
#640
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
I just tried the same one and got the same reply! Though mine doesn't mention a CC, it says it's only available to residents of the US/Canada.... Huh? Since when is a website only available to those in certain countries? I couldn't find any exclusions like that on the onetravel website.....
...
The competing rate you submitted is only available to residents of the United States and Canada and is therefore ineligible under the terms and conditions of the Best Rate Guarantee Program. As this rate is not eligible for the Best Rate Guarantee, I am unable to approve your claim.
...
The competing rate you submitted is only available to residents of the United States and Canada and is therefore ineligible under the terms and conditions of the Best Rate Guarantee Program. As this rate is not eligible for the Best Rate Guarantee, I am unable to approve your claim.
You don't have to be a resident of US/Canada to use OneTravel.com, but "All credit cards must have verifiable US or Canadian billing address." (from their T&Cs)
Jan 18, 2011, 8:34 pm
#641
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,135
Jan 18, 2011, 9:41 pm
#642
Join Date: Oct 2009
Location: YXU / YUL
Programs: AA LT Gold, Aeroplan, Marriott Titanium (LT Platinum), HH Diamond
Posts: 407
My first Best Rate Guarantee claim for 2011 and it FAILED
For those wondering, the competing site is www.onetravel.com ; hotel in question is Sheraton Grande Sukhumvit; and their rate is more than 50% below SPG's rate .... grrrrrrr
For those wondering, the competing site is www.onetravel.com ; hotel in question is Sheraton Grande Sukhumvit; and their rate is more than 50% below SPG's rate .... grrrrrrr
Jan 19, 2011, 10:30 pm
#643
Join Date: Dec 2009
Programs: BA Gold; AA Lfe Time PLT ; Marriott Titanium, LFT GLD
Posts: 1,276
Jan 20, 2011, 11:43 am
#644
Join Date: Apr 2009
Posts: 325
BRG Claim form not always being received?
Just tried doing some BRG's last night - only got one email confirmation that it was received - out of 4??
Never happened before - should I just resubmit again? Of course now I'm not sure which one actually got emailed/received...
Never happened before - should I just resubmit again? Of course now I'm not sure which one actually got emailed/received...
Jan 20, 2011, 2:01 pm
#645
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,119
I had this happen before but the BRG was received. If time is not an isue give it 48 hours.