jenniffer11004

It's my fault....

DCF

I don't understand the complaint.

You seem to be saying:

1) You chose a prepaid non-refundable non-changeable rate.
2) The rates on sale later went down.
3) You asked to change your non-changeable rate which you'd already paid for to the new rates which went on sale at a later date.

Why on earth would you think that that was a reasonable request, or that any hotel would agree to it?

When you book a prepaid rate you take gamble that it's the best rate that there is going to be. Most times you win. But you're certainly not entitled to a discount if the rate goes down, any more than your petrol station will refund you if the price of gas goes down!

I paid a lot of money for a flat screen TV several years ago. Now they are on sale for 1/4 of the price. But if I were to go back to the store and ask them to refund the difference in price they would laugh at me.

I stayed at the Four Points by Sheraton when I lived in Australia. It's by far the best Four Points that I've ever seen - better than most Sheratons in the USA - and $140 per night is an unusually good rate - probably around 35% of the median room rate.

I'm flabbergasted to see someone complaining about such a fantastic rate.

m0hamed

Rates change according to availability, public holidays and a range of other factors.

Sometime rates go up, sometimes they go down. If you booked a flexible rate you could have changed it, but you agreed to that amount with no changes allowed. Has you not prebooked, the hotel may have sold out and you may not have had a room at all.

As above you got a great rate.

Personally, I wouldn't be consumed by rage over $58. Forget it and enjoy your vacation.

CPRich

You received what you agreed to receive, and paid what you agreed to pay, in a transaction that you were free to accept or decline and freely chose to accept.

Stuff happens. Move along.

KENNECTED

The highlighted sums up the entire situation. You paid for and received what you booked.


I doubt we'll hear back from this forumer, but in the case we do. Use this as a learning moment. Stick around this FlyerTalk & the SPG forum and learn about SPG program.

craz

I take it that our OP never buys an advanced airline tkt, 1 of my tkts went down by $140 4 days after I purchased it my loss, some others went up.

Cant ever recall where an airline or car rental or hotel guarantees that the price(rate) you see will be the lowest.

Im sure the OP would be bashing the hotel if say the rate went up by $56 and the hotel now wanted the OP to pay up the difference. So OP if I understand you correctly you think once you reserve and pay for a non-refundable res that if the rate goes up you dont have to pay any more but if it goes down you should get a refund

KENNECTED

Bingo! Excellent post and I completely agree.

We've had this conversation in the past. How many people would be upset and call to pay the difference when the fare increases?

Guy Betsy

That just sums it up, doesn't it?

You go to supermarket and buy smoked salmon for $25. Then a week later, the same goes on sale for $15. What are you going to do ? Bring your salmon back and ask for cheaper price?

jenniffer11004

KENNECTED

Welcome back. Stick around and contribute to the forum.

DCF

OP, this forum exists so we can share what we have learned.

You are very welcome here!

travelswithmyself

Welcome!

No. It isn't anyone's "fault".

But you need to learn from this.

That pre-booking doesn't always mean the cheapest price. With airlines. With cars. And especially with hotels.

That's why some people book a rate that can be cancelled. Even if it costs a little bit more. Because then you can change your mind if a better rate comes along.

Also, if you travel a lot and use the same hotels a lot, you might want to keep track of the prices. That way you will know what is considered a "good rate" and what is not.

craigthemif

You can even use a service on www.yapta.com that will email you when the price decreases.

So book flexible and wait for a price change. Unless you really want a specific hotel, track a few for the dates you need...

iflyjetz

That's what I do. Unless nonrefundable is MUCH lower, I'll book refundable and then grab nonrefundable (if it's cheaper) at the last minute.

karenkay

No worries, we were all new here once, and we have all learned a lot by spending time on this forum. Hopefully you will too, and we will see more posts from you. Enjoy your holiday and welcome to flyertalk! ^

btw, to those pointing out the OP's 'I was very unpleasant' verbiage, I'd bet english isn't the OP's mother tongue. Chinese, perhaps?