Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy > Starwood | Starwood Preferred Guest
Reload this Page >

FAQ: Can you transfer points to another person? (2006 onward) [Master Thread]

FAQ: Can you transfer points to another person? (2006 onward) [Master Thread]

Reply

Old Jul 13, 18, 1:42 pm
  #211  
 
Join Date: Aug 2015
Posts: 129
Originally Posted by ak3883 View Post
I initiated a transfer on 7/3 and I'm still waiting. I created my wife's SPG account(had Marriott for much longer) back in late May solely for the purpose of transferring her points to my account. I waited 30+ days and submitted the transfer request, have not seen them post yet.

I'm still waiting for the points from my last SPG Amex statement as well. The points from my first statement and my signup bonus posted, but points from my 2nd statement have not. That statement closed on 6/15, it has been almost a month!

Something seems to be going on, i just sent an email to SPG asking about both these issues, if I don't hear anything I'll call next week.
see my post above yours, our transfer are only days apart and I found out that the transfer wasn't formatted in the system correctly at all on SPG end
sempervivum is offline  
Reply With Quote
Old Jul 13, 18, 2:22 pm
  #212  
SPG Contributor Badge
 
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 926
It's possible SPG side is auditing and scrutinize the process more strictly. Marriott is 3 times the size and perhaps 3 times more members. I am seeing higher number of posts and threads about Audits and transfer problems than usual...

My pure guess is there is a sudden spike of newly joined SPG members that is having very usual actrivities - like the money laundry like scheme of trying to reach 2 million Marriott Rewards points by pulling a " Original Marriott Member -> SPG -> SPG Family Member -> Family Member's Marriott -> Original Marriott member". if only a very small portion of Marriott member start doing these schemes, and Marriott have a huge member base compared to SPG, it would chew up resources more than normal. All of these tricks kind of resolve themselves after Aug 1, so SPG has incentive not hire extra staff or have people work overtime - just process them with what resources they have now.
yeunganson is offline  
Reply With Quote
Old Jul 13, 18, 5:25 pm
  #213  
 
Join Date: Aug 2013
Posts: 672
Originally Posted by kenban View Post
I suspect I will need to call SPG to see if this is possible but, I already hit the 30k point max purchase for the year and am short for another another redemption that I wanted to do before the program changes go into effect since I wanted a second Marriott travel package. My idea was to purchase 30k points as a gift for a family member living in the same house, then transfer them to myself. My understanding of the rules is that is fine.

The problem is they do not travel frequently and while they made a Starwood account a few months ago it was only activated earlier this week. How exactly does the 30 day timer on address changes work? Does activating the account restart the timer since it did ask for address details, or since it was the same address used when the account was created we will be good? My guess is that I am out of luck and will need to try to figure something else out.
In my experience in the past the date of the account creation/last address change is what counted. You didn't need to "activate" the account. That said transfers seem to be more complicated now than historically I am waiting on one that is already past the 5 day limit. Given the amount of time you have left before the program merger/package devaluation I would be careful that you don't end up with some orphaned SPG points.
36902BRF is offline  
Reply With Quote
Old Jul 18, 18, 8:29 am
  #214  
 
Join Date: Jul 2014
Posts: 8
Originally Posted by sempervivum View Post
see my post above yours, our transfer are only days apart and I found out that the transfer wasn't formatted in the system correctly at all on SPG end
Just got off the phone with SPG customer support, the phone rep told me this exact reason, the transfer wasn't formatted property. She put in another request, properly formatted and said it should go through in 4-5 days. She made a note on my existing request to not do that transfer so it doesn't happen twice. Glad I was watching and didn't get shut out come Aug 1st.

As for my Amex points not posting, she said she couldn't do anything about that and I have to call Amex. So I called them, someone from India answered and they claimed there was a 4-6 week delay in sending the points to SPG. However my bonus and the first statement's points showed up in a timely manor... she did say that the points(now two statement's worth) were "pending" transfer over. It has been 4 weeks since the prior statement, so I guess those should post anyday now since my latest statement just closed this week?

Never had a single issue with Chase and Marriott points over 5+ years, the points transferred over right away as soon as my statement closed. Amex claims the 4-6 week delay is for "returns", why can't they just adjust the next month's point amount transfer like Marriott/Chase do? I never had an issue with returns, one month my only transaction was a return so the points transferred over for that statement were actually negative and they deducted points, which was 100% correct and expected.
ak3883 is offline  
Reply With Quote
Old Jul 18, 18, 10:25 am
  #215  
 
Join Date: Aug 2013
Posts: 672
My Amex SPG closes this week it will be interesting to see if points post. Points from June posted no problem from both of my SPG cards (bus and personal). I am in the same boat as you though I haven't called them yet on an internal transfer. It has been 7.5 business days and counting. I know they are probably slammed but disappointing.

Edit: Oh and don't believe Amex front line CSRs, I love Amex but the CSRs seem to make stuff up. I had a retenion bonus post in July (I forgot about that) and it posted within days of my hitting the spend. Amex is most concerned about returns on such minimum spend and my points posted even before statement cut.
36902BRF is offline  
Reply With Quote
Old Jul 19, 18, 2:23 pm
  #216  
alc
 
Join Date: Dec 2008
Posts: 4,506
data point:

submit transfer from 2 different family accounts recently, one from July 9th still waiting for the one July 15th just posted today. Just resubmit the July 9th transfer today.
alc is offline  
Reply With Quote
Old Jul 19, 18, 2:27 pm
  #217  
 
Join Date: Aug 2013
Posts: 672
Originally Posted by alc View Post
data point:

submit transfer from 2 different family accounts recently, one from July 9th still waiting for the one July 15th just posted today. Just resubmit the July 9th transfer today.
Interesting data point. Given the data points up thread and my own (July 8th submission that didn't go through) it really does sound like there was a period of time when the requests were not going through correctly. I followed up on my 7/8 request and earlier this week and got an email that transfers were taking longer but were being processed in the order they were received. Your data point clearly contradicts this. I ended up doing a transfer to an airline partner so moot point now but it does seem like resubmitting may work.
36902BRF is offline  
Reply With Quote
Old Jul 25, 18, 7:45 am
  #218  
 
Join Date: Jul 2014
Posts: 8
My transfer of points finally posted to my account this morning, over 3 weeks after my initial attempt and two phone calls to SPG. My phone call a week ago seemed to have did it, when she re-submitted the request. The first request I initiated on 7/3 didn't work at all.

Still waiting for Amex points to post from a statement that closed now nearly 6 weeks ago... based on my experiences so far I'm glad SPG is going away and being replaced with Marriott rewards. Never had any issues like this with Marriott rewards points not posting from a credit card in several years.
ak3883 is offline  
Reply With Quote
Old Jul 25, 18, 10:37 am
  #219  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by ak3883 View Post
...Still waiting for Amex points to post from a statement that closed now nearly 6 weeks ago...
If you send the details to the email address below, we can follow up on this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  
Reply With Quote
Old Jul 26, 18, 12:17 pm
  #220  
alc
 
Join Date: Dec 2008
Posts: 4,506
Originally Posted by alc View Post
data point:

submit transfer from 2 different family accounts recently, one from July 9th still waiting for the one July 15th just posted today. Just resubmit the July 9th transfer today.
Just got the SPG points thia morning from that resubmit on July 19th. So, may be it is as someone mentioned on another thread, it is a Thursday posting thing now vs. 5 business days.
alc is offline  
Reply With Quote
Old Jul 26, 18, 10:57 pm
  #221  
 
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 740
My transfer request from husband to wife on July 20 has still not posted. I called but told to wait. I really need to book the Marriott travel package.
milemission is offline  
Reply With Quote
Old Jul 27, 18, 12:42 am
  #222  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by milemission View Post
My transfer request from husband to wife on July 20 has still not posted. I called but told to wait. I really need to book the Marriott travel package.
Hi milemission,

If you send the details to the email address below, we can follow up on this.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker III is offline  
Reply With Quote
Old Aug 2, 18, 9:11 am
  #223  
FlyerTalk Evangelist
2019 FlyerTalk Awards
 
Join Date: Apr 2009
Location: New Delhi, India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 25,899
its been a week now since points were transferred from one household account to the other but the points still haven't showed up in my account yet....

in the past its never taken more than 3-4 days....
Keyser is online now  
Reply With Quote
Old Aug 2, 18, 9:44 am
  #224  
kkl
 
Join Date: Feb 2010
Posts: 664
Seems to be a lag lately. roughly 10 days atm
kkl is offline  
Reply With Quote
Old Aug 2, 18, 12:45 pm
  #225  
FlyerTalk Evangelist
2019 FlyerTalk Awards
 
Join Date: Apr 2009
Location: New Delhi, India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 25,899
Originally Posted by Keyser View Post
its been a week now since points were transferred from one household account to the other but the points still haven't showed up in my account yet....

in the past its never taken more than 3-4 days....
points transfer complete a few hours after my post above....got it on the 8th day....
Keyser is online now  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: