sempervivum

see my post above yours, our transfer are only days apart and I found out that the transfer wasn't formatted in the system correctly at all on SPG end

yeunganson

It's possible SPG side is auditing and scrutinize the process more strictly. Marriott is 3 times the size and perhaps 3 times more members. I am seeing higher number of posts and threads about Audits and transfer problems than usual...

My pure guess is there is a sudden spike of newly joined SPG members that is having very usual actrivities - like the money laundry like scheme of trying to reach 2 million Marriott Rewards points by pulling a " Original Marriott Member -> SPG -> SPG Family Member -> Family Member's Marriott -> Original Marriott member". if only a very small portion of Marriott member start doing these schemes, and Marriott have a huge member base compared to SPG, it would chew up resources more than normal. All of these tricks kind of resolve themselves after Aug 1, so SPG has incentive not hire extra staff or have people work overtime - just process them with what resources they have now.

36902BRF

In my experience in the past the date of the account creation/last address change is what counted. You didn't need to "activate" the account. That said transfers seem to be more complicated now than historically I am waiting on one that is already past the 5 day limit. Given the amount of time you have left before the program merger/package devaluation I would be careful that you don't end up with some orphaned SPG points.

ak3883

Just got off the phone with SPG customer support, the phone rep told me this exact reason, the transfer wasn't formatted property. She put in another request, properly formatted and said it should go through in 4-5 days. She made a note on my existing request to not do that transfer so it doesn't happen twice. Glad I was watching and didn't get shut out come Aug 1st.

As for my Amex points not posting, she said she couldn't do anything about that and I have to call Amex. So I called them, someone from India answered and they claimed there was a 4-6 week delay in sending the points to SPG. However my bonus and the first statement's points showed up in a timely manor... she did say that the points(now two statement's worth) were "pending" transfer over. It has been 4 weeks since the prior statement, so I guess those should post anyday now since my latest statement just closed this week?

Never had a single issue with Chase and Marriott points over 5+ years, the points transferred over right away as soon as my statement closed. Amex claims the 4-6 week delay is for "returns", why can't they just adjust the next month's point amount transfer like Marriott/Chase do? I never had an issue with returns, one month my only transaction was a return so the points transferred over for that statement were actually negative and they deducted points, which was 100% correct and expected.

36902BRF

My Amex SPG closes this week it will be interesting to see if points post. Points from June posted no problem from both of my SPG cards (bus and personal). I am in the same boat as you though I haven't called them yet on an internal transfer. It has been 7.5 business days and counting. I know they are probably slammed but disappointing.

Edit: Oh and don't believe Amex front line CSRs, I love Amex but the CSRs seem to make stuff up. I had a retenion bonus post in July (I forgot about that) and it posted within days of my hitting the spend. Amex is most concerned about returns on such minimum spend and my points posted even before statement cut.

alc

data point:

submit transfer from 2 different family accounts recently, one from July 9th still waiting for the one July 15th just posted today. Just resubmit the July 9th transfer today.

36902BRF

Interesting data point. Given the data points up thread and my own (July 8th submission that didn't go through) it really does sound like there was a period of time when the requests were not going through correctly. I followed up on my 7/8 request and earlier this week and got an email that transfers were taking longer but were being processed in the order they were received. Your data point clearly contradicts this. I ended up doing a transfer to an airline partner so moot point now but it does seem like resubmitting may work.

ak3883

My transfer of points finally posted to my account this morning, over 3 weeks after my initial attempt and two phone calls to SPG. My phone call a week ago seemed to have did it, when she re-submitted the request. The first request I initiated on 7/3 didn't work at all.

Still waiting for Amex points to post from a statement that closed now nearly 6 weeks ago... based on my experiences so far I'm glad SPG is going away and being replaced with Marriott rewards. Never had any issues like this with Marriott rewards points not posting from a credit card in several years.

Starwood Lurker

If you send the details to the email address below, we can follow up on this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]

alc

Just got the SPG points thia morning from that resubmit on July 19th. So, may be it is as someone mentioned on another thread, it is a Thursday posting thing now vs. 5 business days.

milemission

My transfer request from husband to wife on July 20 has still not posted. I called but told to wait. I really need to book the Marriott travel package.

Starwood Lurker III

Hi milemission,

If you send the details to the email address below, we can follow up on this.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Keyser

its been a week now since points were transferred from one household account to the other but the points still haven't showed up in my account yet....

in the past its never taken more than 3-4 days....

kkl

Seems to be a lag lately. roughly 10 days atm

Keyser

points transfer complete a few hours after my post above....got it on the 8th day....